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Student Hub: Getting started

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First time enrolment

 

To help you get started on the right foot, check out some key information about the following areas:

To get up to speed quickly, you can also watch our Virtual Orientation now available on demand.

Student admin essentials

Students working

 

Make sure you’re ticking off these essential things to set yourself up for success in your studies with us:

1. Activate your student email account

It’s important you do this straight away as you’ll be receiving key updates about your studies to this account. You’ll also get access to Office 365 apps online (including Outlook and OneDrive). Click here for more on how to activate your student email.

2. Select your subjects

Simply use the Subject Selection tool to enrol into your subjects. You’ll also need to refer to your course structure for help on what subjects to choose. More help available here.

International Students – Please note that you are required to maintain a full-time study load. Please check the International Students page for up to date Visa requirements.

3. Your Student ID

You can email a passport sized head shot (or high res selfie) with your full name and student ID number to your Think or Torrens University Australia Student Services team who will post this out to you. Or you can come on campus where we can generate your card for you.

Your platforms

Student at computer

 

Here's a quick summary of a few platforms you'll be using frequently through your studies with us.

Make sure to bookmark these pages!

Student Portal

Enrol into your subjects, manage your timetable, make any payments. Check our Student Portal guides here.

Student App

A one-stop app helping you stay on top of your subjects, timetable, messages and more. Login with your student email. Find out more here.

Student Hub

Keep up to date with key events and important dates, and access information about your course.

Blackboard (aka your Learning Portal)

Access your classes, learning resources and connect with you academics. Find out how to log in to Blackboard here.

Watch the below video for a detailed guide to each section of your Learning Portal.

Please note: there are some identified issues with students accessing their platforms.We are aware of these issues and we're working hard to get things right for you as quickly as possible.

 

Subject Selection

 

Subject selection is what we call enrolment or registering for your classes. Watch our instructional video to learn more about selecting your subjects.

 

For full instructions on using your Student Portal, click here.

Get to know your course

 

Your course page has information about your course structure and academic team. Many subjects also require you to purchase tools and materials that help you to complete assignments and coursework. Check your course page for more information.

Business Hospitality Design & Creative Technology Health Education

Get to know your campus

 

Each campus has their own dedicated page where you’ll find all the details on IT, campus events, the Student representative council and much more. Make sure you bookmark these pages:

IT requirements

You will need a computer to:

  • access digital learning resources
  • access video and audio recordings
  • submit and complete online assessments
  • participate in classroom discussion and collaboration via online communication and collaboration tools.

Minimum IT requirements for studying online

Computer hardware
  • Access to a desktop, laptop or tablet computer
  • Speakers or headset
  • Microphone
  • Web camera
Operating system
  • Mac users: OSX 10.8 and above
  • PC users: Windows 7 and above
Internet

A reliable, high-speed broadband internet connection, with sufficient upload and download capacity.

Contact your internet service provider if you have concerns about your data allowance or internet speed.

Web browser The recommended web browser to access Blackboard (your Learning Portal) is Firefox, in addition some audio PowerPoints will require Google Chrome.
Software

Office software to create documents, spreadsheets and presentations. Office 365 is available as a free download as part of your student account.

There may also be software required for your specific course. Your Learning Facilitator will advise you of this when you start studying.

Your Support

 

We are here to help you achieve success in your studies so be sure to take advantage of the expert support services available to you:

  • Student Services are your first point of contact for any questions
  • Your Success Coach team will help you with course progression and connects you to your desired career goals
  • Library & learning services team can help with academic writing, referencing, and using our research databases
  • Our Counselling services are free and confidential and can help ensure you maintain your well-being through your studies

Frequently Asked Questions


What support services and tools are available to help me?

How do we find out who our Success Coach is and how to contact them? 

Success Coaches are typically assigned to you by Week 3. This is when you will hear from your specific Success Coach. In the meantime, if you have any queries, please write to yoursuccesscoach@torrens.edu.au and one of our Success Coaches will get back to you. 

Is there a Blackboard App? 

There is an app you can download on mobile devices called ‘Blackboard’. Please be aware that the mobile application has limited functionality compared to accessing it via a desktop computer.

How do I set up/access my student email? 

You will automatically be allocated a student Microsoft Office 365 account and Outlook email address. 

All communication from campus and academic staff will be sent to your student email account. You must activate your account and check your email regularly or you will miss out on important information about your course. Information about activating your student email account will be sent to your personal email address. Please contact Student Services if you have not received this. 

Your Office 365 account will give you access to the Student App, Office 365 apps online, Outlook (email and calendar), OneDrive (cloud storage), and the ability to download the desktop software for free. Using Office 365, you will be able to email, instant message, video conference, share and edit documents online and much more. Most importantly, Office 365 will enhance the way in which you are able to communicate and collaborate while you study. 

How do I get a Student ID Card? 

Student ID Cards are available to online students upon request. If you would like a Student ID Card, please get in touch with Student Services or visit your local campus with a passport-style photo and the team will be able to arrange this for you.

I haven’t studied in a while, especially online. Where do I go for support?

Studying online may be a new experience for you. It gives you added flexibility and like any form of study, it requires some discipline. There are many support services available to help you get started and stay on track. Your Success Coach, Campus Life Team and Academic Learning Facilitators amongst others are always around to help with anything you need. Be sure to reach out to them!


Questions relating to your course or subjects

When do course materials become available? 

Once you are enrolled into your subjects, the course materials will appear on Blackboard at least one week before the trimester begins. If you still need help, contact  Student Services or Blackboard Support with a screenshot of the error. You can also contact your Library Services Team for help finding additional resources. 

When I’m selecting my subjects, am I selecting them for the study period or the whole year? 

Subject selections are for the upcoming study period only. Subject selections open approximately one month prior to the trimester starting. You will receive an email to your student email address advising that subject selection is now open. 

The maximum number of subjects a student can enrol into for the trimester is 4. A full-time study load is 3-4 subjects and part-time is 1-2 subjects per trimester. 

How do I select my subjects?

Steps 

  1. Go to the Student Portal - you will need to log in with your student email address and password. 
  2. From the Landing Page, click Subject Selection
  3. Click Register for Classes. Select the Study Period (e.g. Trimester 3, 2020) and your course, and then continue. 
  4. Select the next subject/s in the list as these align with your course structure. You must select one subject at a time. 
  5. Select your preferred class time that is being offered at your campus. Click ‘Add’ to add this class to your timetable. Repeat steps 4 and 5 to add more subjects for this study period.  
  6. Click submit to confirm your enrolment into your chosen classes.  

For more information and a step-by-step guide, visit the Subject Selection page on the Student Hub. 

How do I know what subjects to choose? 

Please ensure you are regularly referring to your course architecture which is available in your Online Hub. To find it on the Hub select ‘course’ then select your faculty and then ‘Your Course Structure’. Your course structure is also displayed when you Register for your classes. Otherwise please reach out to your Success Coach or Campus Life team who can help you with understanding your subjects. 

I want to withdraw from a subject, how do I do so?  

If you are wishing to withdraw from a subject pre-census, you can log into your student portal and go to ‘Subject Selection’ and follow the same actions you used to register for your classes. Once you have entered this section, it will allow you to make changes to your enrolment. To withdraw from a subject, find your subject under ‘Schedule’, then use the drop-down arrow to select ’Drop’ and then click ‘Submit’ to confirm changes.  

I’m enrolled in one subject but cannot drop the subject.  

The minimum number of subjects a student must enrol into is one subject – however, if you are an international student, you also need to ensure you respect your visa conditions and may need to do more than one subject. For more information on this contact intstudentadvisor@torrens.edu.au. If you do not wish to study any subjects during this study period, please send Student Services an email with your written request. 


Online Campus and studying online questions

If I’m an Online student can I still go onto campus, or can I do On-Campus subjects?

All students are welcome on campus. If you’re planning to visit campus, please check our opening hours (each campus varies). We look forward to seeing you there! 

Some courses may only be offered online, and others are offered hybrid – meaning you can do both. If you are interested in studying a subject on campus please contact your Student Services team to discuss the options available to you. 

I’m an online student and prefer to use textbooks, is it possible to borrow those from the student library?

Definitely, just visit or contact one of our campuses and one of our Library and Learning Advisors will be able to assist you. 

What Services do I have available to me as an Online Student? 

As an online student, you have access to the full suite of services available to all other Torrens University students. This includes:

My online class does not have a class time on my timetable? Why? 

Your lecturer will advise you in Week 1 in your Blackboard Subject Announcements of the class time.

Online classes are designed to be flexible with your work and life commitments, so you have the option of attending the live session or watching the recording after at a time and day that suits you and your schedule.  


Understanding pre-requisites, co-requisites and co-classes

What is a pre-requisite? 

A pre-requisite subject is where a certain subject must be successfully completed in order to allow you to enrol into another subject. Prior knowledge and skills are obtained in the pre-requisite subject which will allow you to successfully study certain subjects. 

What is a co-requisite? 

A co-requisite subject is when two or more subjects must be enrolled into at the same time. This is as the content of the subjects complement each other and the knowledge/skills in both subjects will allow you to successfully study these subjects.  

What is a co-class? 

A co-class is where a subject may either be split over two different times, or certain subjects may require two classes per week due to the amount of content that needs to be covered. You must attend both classes in order to succeed in these subjects. 

Glossary

Universities often use terms and words that you might not be familiar with.

We have alphabetically listed some of the most common words you'll hear and read at Uni. Our glossary will help you understand what they mean.

Join our New Student Community in Blackboard

Our comprehensive New Student Community will help you further understand your online learning environment.

It is open to all new students, but is especially useful for those who study remotely. You'll learn about:

  • Creating a study space at home (or at the office, or at a friend's house!)
  • Your IT requirements
  • Library and learning resources
  • The skills you already have and how they'll help you to succeed
  • Support services just for you

And you'll meet lots of other students in the online forum who are studying with you.


Student travel concessions

Full-time, domestic students studying on campus should be eligible for discounted fares on public transport.

Get in touch with Student Services to apply for a student travel concession card.

Public transport concessions are not usually available to:

  • international,
  • online, or
  • part time students,

Please check with your campus to see if you can apply.

Find more details about transport concessions on your local public transport site.


Official Merchandise Store

Order your official Torrens University merchandise here.