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Student Hub: Counselling

Student counselling service

Your campus provides free and confidential counselling to all face-to-face and online students enrolled in Australia. This non-judgmental service does not diagnose; we only listen and help you explore areas of concern and work on strategies that can assist you.

Attending counselling does not mean there is anything wrong with you; it simply provides a confidential and neutral place to freely express your needs and concerns. Counselling sessions are not registered on your academic record.

Counselling is simply a place to get some support and assistance that will help you get through your studies.

Common reasons for seeking counselling

  • Feeling isolated, stressed, or unmotivated
  • Cultural issues and adjusting to change
  • Feeling overwhelmed
  • Managing stress and anxiety
  • Handling loneliness or lack of support
  • Loss and grief
  • Sexual identity
  • To share details of sexual harassment or sexual assault
  • Homesick; missing your family and friends
  • Concerns with work or study
  • Personal development and wellbeing
  • Discover and strive toward full potential
  • Low mood
  • Violence and abuse in a relationship
  • Feeling lost or stuck
  • Lack of confidence, self-esteem, or body image
  • Coping with a crisis
  • Procrastination and study issues
  • Balancing commitments
  • Dealing with family and relationship issues
  • Just needing someone neutral and independent to talk to

Further Information

FAQ

Q. Do I need a referral?

A. No, you do not need a referral. Contact your campus counsellor to make an appointment.

Q. How often do I need to come to counselling?

A. This is an individual decision and is worked out with your counsellor. Together you will work out the most appropriate type of counselling and sessions required.

Q. How much will counselling cost me?

A. Counselling on campus is free for all students enrolled in Australia.

Q. How do I know if I need counselling?

You can often tell if someone close to you isn't coping with a situation. At the same time, it's easy to tell yourself you're coping just fine even if you're not. Counselling can help you if you:

  • Are unsure how to deal with an issue
  • You have tried to deal with the problem on your own but haven’t succeeded
  • Are feeling confused and want some help making a difficult decision
  • Feel you have no one else to talk to

Counselling can help you see the problem from a different point of view. It is easy to get caught up in a problem and believe there is no way out. Counselling will help you see a problem objectively and find solutions that you may not have thought of.

Q, What are the benefits of counselling?
  • Gain a clearer understanding of the problem
  • Better manage your workload
  • Learn new coping strategies to work through problems
  • Break through negative behaviour patterns
  • Have a life which you can more fully enjoy
  • Develop self-awareness and understanding of yourself and others

Tools and resources

  • Headspace 
    National youth mental health foundation dedicated to improving the wellbeing of young Australians.
  • Smiling Mind
    Smiling Mind offers a unique web and app-based tool to help bring balance to people's lives.
  • beyondblue
    beyondblue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.
 

7 ways to ease an anxious mind

We've all experienced anxious thoughts at some point. But, we rarely take time to actually stop and do something to ease our anxieties. Here are some tips:

7 ways to ease an anxious mind

Mood Mission

This iPhone app is designed to assist you with managing anxiety, stress and low moods.

Download the app

If you are having suicidal thoughts or fear for someone else who may be struggling with such thoughts, we have people who can help you.  Each campus has staff members who have undertaken specialist training to qualify as an "Alert Helper".  This means they are able to connect, ask about suicide and assist in a warm handover to a specialist who can care for people with suicidal thoughts.  Please click on the desired campus to view our list of Alert Helpers.

Kent St. Campus

Kim Sabey Campus Director
Marcela Hertnekyova PD for Accounting
Ria Thomas Acting State Coordinator NSW 
Robin Wells TULC Program Manager
Miriam Holder Counsellor

Leura Campus

Melinda McLeod Campus Director
Craig Billingham Duty Manager
Adriana Glackin Student Life Coordinator
Adriana Gruber  Manager Front Office
Rosita Inghamn Counsellor
Paula Owen Counsellor
Rodney Pennicuik Duty Night Manager

Pyrmont Campus

Georgie Bellas Campus Director
Elizabeth Dene Senior Lecturer
Sonia Ferrara Clinic Manager
Lisa Walsh PD Counselling
Miriam Holder Counsellor

The Rocks

David Whyte  Campus Director
Andrew Madden Head Chef and Learning Facilitator
Kirsten Browne Program Director Hospitality
Mark Sweet Senior Success Coach
Miraa Best Counsellor

Town Hall Campus

Amanda Young Learning & Library Advisor
Emma Davoren Student Services Advisor
Rosita Inghamn Counsellor
Paula Owen Counsellor

Ultimo Campus

Rebecca Murphy Campus Director
Jock Boyd  Senior Success Coach
Christina Siemen Student Services Advisor
Stef How Student Services Advisor
Miraa Best Counsellor

Wakefield Campus - Adelaide

Eloise Pascoe Campus Director
Terri Allott Student Finance Officer
Erin McMormack Student Complaints Officer
Donna Haylock Student Complaints Manager
Kerri Lord Senior Student Services Advisor
Mikki Labbozzetta Student Services Advisor
Martin Dugan Customer Service Agent
Sebastian Pabon Customer Service Agent
Ben Minear Customer Service Agent
Dash Hasler Customer Service Agent
Jess Blakemore Customer Service Agent
Julie Pope Success Coach
Sajjad Akbar Learning Facilitator
Debbie Smith Senior Lecturer
Victoria Del Medico Nursing Educator
Chris Obi Learning Facilitator
Amy Anderson Success Coach
Jessica Tyndall Head Librarian
Hayley Byass Academic Governance and Policy Project Coordinator
Michelle Cahill Advisor Academic Governance and Policy
Hayley Hillson Library and Learning Advisor
Daniel Gale Customer Service Agent
Lauren Dougherty Customer Service Agent
Stephanie Wilkinson Customer Service Agent
Leanne Laffin Customer Service Agent
Marie Mastrangelo Customer Service Agent
Saki Likouresis Manager Contact Centre
Amanda Nixon Nursing Educator
James Calvert Learning Facilitator
Ali Saad Head of Quality Improvement
Dee Singline Nursing Educator
Melissa Denison Senior Learning Facilitator
Christy Woodward Nursing Educator
Vaughn Koen Success Coach
Rebecca Schulz Counsellor

Bowen Terrace Campus - Brisbane 

Kirsty Fitzgerald Campus Director
Allison Knight Lecturer
Brodie Gordon-Sellkirk Student Services Advisor
Carmen Perkins Program Director
Cush Miller Business Development Coordinator
Dipu Sebastian Head Chifley Business School
Esther Parker Learning Facilitator
Megan Lyneham Library and Learning Advisor
Liam Key Learning Facilitator
Monica Hudson Success Coach
Neville Hartley Senior Learning Facilitator
Stewart Ward Lecturer
Melissa Desmarchelier Counsellor

Flinders St. Campus - Melbourne 

Lisa Wilson  Success Coach Design
Erin McLeod Senior Student Services Advisor
Terese McAleese Campus Director
Vanessa Bryden - Jones Counsellor

Fitzroy Campus - Melbourne 

Kelli Benjamin Learning Facilitator - Health Science
Vanessa Bryden-Jones Counsellor
Timothy C. Trevail Program Director - School of Health Science
Andrea Williams Senior Learning Facilitator
Alison C. Kane Senior Lecturer - Health Science
Karen Scott Campus Director

 

Gotha Campus - Brisbane 

Sharon Peut Nursing Coordinator
Sandra McCormack Manager Clinic Practice
Melissa Desmarchelier Counsellor
Anastasia Johnson Success Coach
Janette Leifi Student Services Advisor

 

Services Telephone Website & Email
Emergency 000  24 hours https://www.triplezero.gov.au
Beyond Blue 1300 22 4636 https://www.beyondblue.org.au
SANE 1800 18 SANE (7263) https://www.sane.org/  helpline@sane.org
Lifeline 13 11 14   24 hours https://www.lifeline.org.au
Poisons Information Centre 13 11 26  24 hours https://www.poisonsinfo.nsw.gov.au
Headspace 1800 650 890 https://headspace.org.au/about-us/contact-us/
Kids Helpline 1800 55 1800 https://kidshelpline.com.au/
International Student's Emergency Line 134 148 https://www.ahmoshc.com.au/
Q-Life 1800 184 527 https://qlife.org.au/
Addiction Reach Out Australia 1800 177 833 https://au.reachout.com/tough-times/addiction
Alcoholics Anonymous 1300 222 222 https://aa.org.au/
Pregnancy, Birth and Baby Helpline 1800 882 436 https://www.pregnancybirthbaby.org.au/
Men's Line Australia 1300 789 978      https://mensline.org.au/
Sexual Assault Crisis Line 1800 806 292 https://www.sacl.com.au/

 

Help is Available

If you, or someone you know, are thinking about suicide or are experiencing distress, help is available.  No one needs to face their problems alone.  Contact one of the services below for support or talk to your General Practitioner (GP):

Lifeline

Provides all Australian experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services

13 11 14

www.lifeline.org.au

NSW Mental Health Line

A single number, state-wide 24-hour mental health telephone access service

1800 011 511

Suicide Call Back Service

A nationwide service that provides 24/7 telephone, video an online professional counselling

1300 659 467

www.suicidecallbackservice.org.au

beyondblue

Provides information and support to help everyone in Australia achieve their best possible mental health

1300 22 4636

www.beyondblue.org.au

Kids Helpline

A free, private and confidential telephone and online counselling service specifically for young people aged between 5 and 25

1800 55 1800

www.kidshelpline.com.au

headspace

A free service that supports young people aged between 12 and 25 and their families going through a tough time

1800 650 890

www.headspace.org.au

Mindspot Clinic

An online and telephone clinic providing free assessment and treatment services for Australian adults with anxiety or depression

1800 61 44 34

www.mindspot.org.au

Mensline Australia

A telephone and online support, information and referral service for men

1300 78 99 78

www.mensline.org.au

QLife

A nationally-oriented counselling and referral service for LGBTI people

1800 184 527

www.qlife.org.au

National Indigenous Critical Response Service (NICRS)

Provides emotional and practical support to bereaved families and individuals impacted by a suicide or other traumatic loss

1800 805 801

https://thirrili.com.au/national-indigenous-critical-response-service-nicrs/

Carers Australia

Short-term counselling and emotional and psychological support services for carers and their families

1800 242 636

www.carersaustralia.come.au

1800RESPECT

National sexual assault, domestic and family violence counselling service

1800 737 732

www.1800respect.org.au

Child Protection Helpline

Call if you are concerned that a child or young person is demonstrating suicidal or self-harming behaviours and they are a danger to themselves and their parent/carer is neglecting their mental health care

132 111

www.facs.nsw.gov.au

Relationships Australia

A provider of relationship support services for individuals, families and communities

1300 364 277

www.relationships.org.au

Men’s Referral Service

Men’s Referral Service provide telephone counselling, information and referrals for men who use domestic and family violence

1300 766 491

www.ntv.org.au

SANE Australia

Information about mental illness, treatments, where to go for support and help for carers

1800 187 263

www.sane.org

If you or someone you are with is in immediate danger, please call 000 or go to your nearest hospital emergency department.

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Support Services in all our States and New Zealand

National Support for Australia

The services below are national initiatives that will provide support for our students and staff.  Regional offices can also be located through these websites.
Services Telephone Website & Email
Emergency 000  24 hours https://www.triplezero.gov.au
Beyond Blue 1300 22 4636 https://www.beyondblue.org.au
SANE 1800 18 SANE (7263) https://www.sane.org/  helpline@sane.org
Lifeline 13 11 14   24 hours https://www.lifeline.org.au
Poisons Information Centre 13 11 26  24 hours https://www.poisonsinfo.nsw.gov.au
Headspace 1800 650 890 https://headspace.org.au/about-us/contact-us/
Kids Helpline 1800 55 1800 https://kidshelpline.com.au/
International Student's Emergency Line 134 148 https://www.ahmoshc.com.au/
Q-Life 1800 184 527 https://qlife.org.au/
Addiction Reach Out Australia 1800 177 833 https://au.reachout.com/tough-times/addiction
Alcoholics Anonymous 1300 222 222 https://aa.org.au/
Pregnancy, Birth and Baby Helpline 1800 882 436 https://www.pregnancybirthbaby.org.au/
Men's Line Australia 1300 789 978      https://mensline.org.au/
Sexual Assault Crisis Line 1800 806 292 https://www.sacl.com.au/

 

National Support for New Zealand

The services below detail national support initiatives accessible to our New Zealand students and staff.

 

Services Telephone Websites
Emergency 24 hours - 111 https://www.police.govt.nz/contact-us
Lifeline 24 hours - 0800 543 354 https://www.lifeline.org.nz/
Suicide Crisis Helpline 24 hours -05 08828865 https://www.lifeline.org.nz/services/suicide-crisis-helpline​
Depression Helpline 24 hours- 0800 111 757 https://depression.org.nz/
Anxiety NZ Trust 24 hours-0800 269 4389 www.anxiety.org.nz
Alcohol and Drug Helpline 24 hours-0800787797 alcoholdrughelp.org.nz
Victim Support Helpline 24 hours- 0800842846 https://www.victimsupport.org.nz/
Family Violence 24 hours-0800456450 http://www.areyouok.org.nz/​
Sexual Abuse Helpline  24 hours 096231700 https://www.helpauckland.org.nz/
Auckland Hospital 24 hours -0800611116 https://www.adhb.health.nz/
Mental Health Crisis Helpline 24 hours-0800800717 https://www.mentalhealth.org.nz/
Auckland Transport 24 hours-093666400 https://at.govt.nz/
Accident Compensation Centre Mon-Fri -0800101996 https://www.acc.co.nz/contact/
Gambling Crisis Helpline 24 hours 0800654658 https://www.gamblinghelpline.co.nz
NZQA Mon-Fri 0800697296 https://www.nzqa.govt.nz/providers-partners/education-code-of-practice/
Immigration NZ Mon-Fri 0508558855 https://www.immigration.govt.nz/
Work and Income Mon-Fri -0800559009 https://www.workandincome.govt.nz/

 

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Support for New South Wales

The support services provided below will connect our NSW students to state-specific help as needed.

 

Services Telephone Website & Email
Homicide Victims Support Group 1800 191 777

http://www.hvsgnsw.org.au/   

info@hvsgnsw.org.au

NSW Rape Crisis Centre

1800 RESPECT

1800 424 017

http://www.nswrapecrisis.com.au/
NSW Mental Health Line 1800 011 511 www.seslhd.health.nsw.gov.au/mental_health.asp​
Police Assistance Line 131 444 (24 hours/7 Days) www.police.nsw.gov.au​
SES (State Emergency Service) 132 500 https://www.ses.nsw.gov.au/about-us/contact-us/​
Alcohol & Drug Information Service 1800 422 599 https://yourroom.health.nsw.gov.au

FACS – Before I make a report

To report suspected child abuse or neglect, call the Child Protection Helpline on:

132 111  (24 hours/7 days)

Child Abuse - Before making a report
FACS – Mandatory Reporting (Family and Community Services) 132 111  (24 hours/7 days) Preventing Child Abuse
Link2home Homelessness 1800 152 152 https://www.facs.nsw.gov.au/housing/help/ways/are-you-homeless
Legal Aid NSW 1300 888 529 http://www.legalaid.nsw.gov.au/

 

 

Support for Victoria

The support services listed below will assist our Victoria-based students in seeking help as needed.

 

Services Telephone Websites
Suicide Line (statewide helpline) 1300 651 251 https://www.suicideline.org.au/
Suicide Call Back Service     1300 659 467 https://www.suicidecallbackservice.org.au/
Panic, Anxiety & Depression Assistance (PADA) (03) 9886 9400 http://www.reconnexion.org.au/
ARCVIC - OCD and Anxiety Helpline

1300 269 438

(03) 9830 0533

https://www.arcvic.org.au/our-services/helpline

Centre Against Sexual Assault (CASA) 

Counselling & Support Line

1800 806 292 (Free call)

(03)  9349 2210

CASA support resources
Victorian Sexual Assault Crisis Line - After Hours

1800 806 292 (Free call)

(03) 9347 1766

https://www.sacl.com.au/

Mental Health Community Support Service:

Melbourne wide Mental Health referral service

Non urgent referrals, available within business hours.

1300 379 462 Mental Health Support and Referrals

 

 

Support for Queensland

The services below are Queensland based organisations that will provide support for our students and staff.  
Services Telephone Websites
Domestic Violence Service  1800 811 811 http://www.dvconnect.org/contact/​
Brisbane Sexual Assault Service (Royal Brisbane & Women's Hospital) (07) 3636 5206 Health Service Provider Queensland
Alcohol & Drug Information Service  1800 177 833 Metro North Queensland Find Support
Gamblers Anonymous (07) 3356 0117 Community Services Queensland
Mission Australia Helpline (07) 3394 8100       Mission Australia Queensland
Alcoholics Anonymous 1300 222 222 https://aa.org.au/
Mental Health Association of Qld (07) 3620 8800 https://www.hoa.mentalhealth.org.au/
Migrant Women's Emergency Support Service (07) 3846 3490 Communities Queensland Services
Legal Aid, Herschel St City 1300 651 188       Legal Aid Queensland
Caxton Street Legal Service (07) 3214 6333 https://caxton.org.au/
Tenants Union of Qld 1300 744 263 https://tenantsqld.org.au/contact-us/
Women's Accommodation (Salvation Army)  (07) 3832 6073 https://www.salvationarmy.org.au/brisbanecity/
Homeless Men's Hostel (Salvation Army) (07) 3832 1491 Salvation Army Pindari Hostel
Crisis Accommodation for the Homeless       1800 474 753 Queensland Temporary Emergency Housing
Tenants Advice & Advocacy Service

(07) 3358 3951 or

(07) 3857 8686

Tenant Advice Service Queensland
Centrelink Youth & Students Line 13 24 90 Human Services Queensland
Money Care Financial Counsellors (Salvos) 1300 371 288 Financial Assistance Salvation Army Qld

 

Support for South Australia

The services below are state-based initiatives in south Australia that will provide support for our students and staff.  
Services Telephone Websites
Adult Mental Health Service 13 14 65 Mental Health Services SA
Yarrow Place - Rape & Sexual Assault Service SA 1800 817 421 Yarrow Place Services
Suicide Call Back Service 1300 659 467 https://www.suicidecallbackservice.org.au
Domestic Violence Crisis Service (DVCS) 13 00 782 200 Women's Health and Safety
SA Homeless Gateway 1800 003 308 Emergency Shelter SA
SA Intensive Gambling Help Service (08) 82323333 https://psychmed.com.au/gambling-help-services/
Legal Services Commission of SA 1300 366 424 https://lsc.sa.gov.au/
Parent Helpline 1300 364 100 http://www.cyh.com/SubContent.aspx?p=102
South Australia Police (08) 7322 4800 https://www.police.sa.gov.au/

 

Support for Western Australia

The services below are state-based organisations that will provide support for our students and staff.  
Services Telephone Websites
Public Mental Health Services   Public Mental Health Services
Mental Health Emergency Response Line 1300 555 788 Helplines Mental Health WA
Drug and Alcohol Youth Service (08) 9222 6300 Youth Services - Drug & Alcohol
Women's Health and Family Services (08) 6330 5400 https://whfs.org.au
Narcotics Anonymous (08) 9227 8361  https://www.wana.org.au/
Health Consumers' Council (08) 9221 3422 https://www.hconc.org.au/
Ngala Parenting Line (08) 9368 9368 https://www.ngala.com.au/contact/
Legal Aid Western  Australia 1300 650 579 https://www.legalaid.wa.gov.au/
WA Suicide Prevention Network (08) 9261 4453 WA Statewide Suicide Prevention
Entrypoint Perth: homeless accommodation (08) 6496 0001 http://www.entrypointperth.com.au/
Western Australia Police Force 131 444 https://www.police.wa.gov.au/

 

Support for Australian Capital Territory

The services below are ACT organisations that will provide support for our students and staff. 
Services Telephone Websites
ACT Policing 131 444 https://police.act.gov.au/​
ACT Shelter (02) 6247 3727 https://www.actshelter.net.au/
Legal Aid ACT 1300 654 314 http://www.legalaidact.org.au/
LifeLine Canberra 13 11 14   24 hours https://www.lifelinecanberra.org.au/​
Access Mental Health (02) 6205 1065 https://www.health.act.gov.au/services/mental-health
Women's Information Service (02) 6205 1075 Empower Respect Connect
ACT ParentLink 13 34 27 www.parentlink.act.gov.au/
Alcohol, Tobacco & Other Drug support (02) 5124 9977 https://directory.atoda.org.au/
Domestic Violence Crisis Service (02) 6280 0900 https://dvcs.org.au/

 

Support for Northern Territories

The services below are state-based initiatives that will provide support for our students and staff.  
Services Telephone Websites
Northern Territory Police Force 131 444 https://www.police.wa.gov.au/
ShelterMe: homelessness support   https://www.shelterme.org.au/
NT Legal Aid 1800 019 343 https://www.legalaid.nt.gov.au/
NT Mental Health Line ​1800 682 288  24-hour mental health lines
Standby - Support after Suicide 0418 575 680 http://standbysupport.com.au/
National Indigenous Critical Response Service 1800 805 801 https://thirrili.com.au/nicrs
Women's remote community safe houses (08) 8964 1967 Community Safe Houses
Parentline (8am-10pm 7 days a week) 1300 30 1300 https://www.parentline.com.au/

 

Support for Tasmania

The services below are state-based organisations that will provide support for our students and staff.  
Services Telephone Websites
Adult Community Mental Health Services 1300 135 513 Community Mental Health TAS
Sexual Assault Support Service 1300 135 513 Sexual Assault Support
Tasmanian Suicide Prevention Community Network 1300 364 277 http://www.suicidepreventiontas.org.au/help
Family Violence Counselling and Support Service 1300 135 513 Family Violence Counselling
Anglicare TAS, Life Challenges 1800 243 232 https://www.anglicare-tas.org.au/support-for-life-challenges/
Tasmania Police 131 444 https://www.police.tas.gov.au
Legal Aid Commission of Tasmania 1300 366 611 https://www.legalaid.tas.gov.au/
Parent Line (24 hour service) 1300 808 178 Children and Families Parentline

 

Counsellors and bookings

Book an appointment with your counselor

Sydney

Pyrmont

Miriam Holder: counsellor.pyrmont@laureate.net.au

Book online

Kent Street

Miriam Holder:  counsellor.kentstreet@laureate.edu.au

Book online  
 Ultimo

Miraa Best: counsellor.ultimo@laureate.net.au

Book online
The Rocks

Counselling team: counsellor.rocks@laureate.net.au

Book online

Melbourne -

Flinders St

Vanessa Bryden-Jones: counsellor.melbourne@laureate.net.au

Book online
Fitzroy

Vanessa Bryden-Jones: counselling.fitzroy@laureate.net.au

Brisbane

Bowen Terrace & Gotha St.

Melissa Desmarchelier

counsellor.brisbane@laureate.net.au

Book online

Adelaide - Wakefield

Rebecca Schulz: counsellor.adelaide@laureate.edu.au

Auckland

Flora Sta. Ana - MDS, Auckland: counsellor.auckland@mediadesignshool.com

 

In case of emergency

For after hours assistance contact:

  • Lifeline on 13 11 14;
  • your doctor; or
  • the emergency department at your local hospital.