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Find answers to common queries about fees, invoices, refunds and other fee-related issues. Can't find your answers below? Email Think Education or Torrens University.
It is a student's responsibility to pay all tuition and non-tuition fees by the prescribed deadline as this is a condition of your enrolment.
If you do not make payment in full by the due date, you will lose access to the Learning Portal (Blackboard), and may be charged a late payment fee. If your fees continue to remain unpaid an Intention to Report or Cancel will be issued to you.
As a provider, we are required to send you a copy of your invoice to comply with government legislation.
It is a good idea to check your invoice so you know which subjects you have been charged for, and to question any discrepancies within 14 calendar days of receiving the invoice.
As per our Student Fees Policy, scholarships are applicable only to first-attempt subjects.
If you have previously attempted a subject, the scholarship will not be applied to the repeated attempt.
Please also note that all academic scholarships have an expiry date. You can refer to your original letter of offer (signed written agreement) for details of your scholarship and when it expires. Extending your course beyond the original scheduled finish date also does not mean your scholarship will be automatically extended.
Students must be mindful of processing times required for banking transactions when paying tuition fees and make arrangements as necessary to ensure fees are received by the due date.
BPAY payments can take up to 1-3 business days to reach the intended account.
Payments through Flywire may take 7-10 business days to clear.
If you have paid using the credit card payment option, this will usually appear on your account the same day. Your payment receipt will be issued the following day after payment has been received.
You may notice a slight increase, of no more than 10%, on your subject fees for each year. This is part of a normal annual fee review to accommodate increasing course delivery costs, as was set out in the conditions in your Letter of Offer.
You can access details about your fees via your Student Portal when you select your subjects.