A Tax Invoice/Statement of Account is sent to you whenever you make a financial transaction, such as enrolling into a subject.
The invoice will show the term (or study period), payment due date, new charges and any payments that have already been made, term balances (what you owe) and more.
Note: You will still receive an invoice if you are on FEE-HELP or a VET Student Loan, or have a scholarship.
Check the guide to your invoice for an explanation on each section means.
You can pay your fees in the following ways:
Students can log on to your student portal to review invoices and confirm the balance payable. You will be able to make a credit card payment from the student portal or our online payment portal.
Alternatively, you can:
Please refer to your invoice for your BPAY CRN (Customer Reference Number) and the biller code. The BPAY CRN is unique to each student, so please ensure you have checked this before submitting payment.
We have partnered with Flywire to allow for bank account transfer payments.
You will need to book a new payment each time you wish to pay using Flywire. Please refer to Flywire help if you require assistance with making payments.
When making payment, please make sure you are paying using the methods listed on your invoice to the University or to your registered agent. Check the list of registered agents. Be alert to any companies offering to pay your fees through instalments and with a discount as this may be a scam.
Your invoice due date depends on:
Your payment due date cannot be changed as it is generated by our system. Please refer to your invoice to confirm your due date. You can also check for any upcoming payments due or review past invoices using the student portal.
As of August 5, 2019 the payment due date for international students has been changed to 14 days prior to the commencement of the study period, also known as the liability deadline. This is also the last day international students are able to withdraw from subjects without being charged.
As of August 5, 2019 the payment due date for domestic students has been changed to the start date of the study period.
Changes to the payment due date for domestic students will not have an impact on the census date. The census date is the last day domestic students are able to withdraw or defer from studies without being charged.
It is important to ensure your fees are paid by the required due date to avoid any financial penalty. If your fees are not paid by the specified due date a late payment fee of $100.00 will apply unless there are exceptional circumstances. You may also lose access to your Learning Portal (Blackboard) until all overdue fees have been paid. For more information about late payment fees please refer to the Torrens University or Think Education Student Fees Policy.
Your eligibility for a refund and how much depends on the time of your withdrawal from the subject or course.
Please note that due to the end of year shut down period, any refund applications received after 19/11/2021 will be processed and paid in the New Year.
If you withdraw from a subject or course on or before the census date (you can refer to your invoice for the relevant census date of a particular study period), you will receive a full refund of any upfront fees paid. If you have applied to use FEE-HELP, you will not incur any financial liability.
If you withdraw from a subject after the census date you are generally liable to pay for the subject (either upfront or charged to your HELP-debt), however, you may be eligible for special consideration depending on your circumstance.
Refunds of tuition fees will be granted on the basis of:
In all other circumstances, students are liable for the full amount even if they are approved to withdraw before or during the study period.
All applications and/or enquiries relating to refunds can be sent via email.
Your application will be assessed for eligibility and we will confirm with you upon approval of your refund.
For eligible refunds, please allow at least 20 working days from the date your application is processed for the refund to reach your nominated account.
Please refer to the Student Fees and Refund policies prior to sending a refund request to check whether you are eligible for a refund.
Domestic students attending university or a higher education provider can get a FEE-HELP loan to pay all or part of their tuition fees.
A FEE-HELP loan does not cover costs such as accommodation, laptops or textbooks.
To get a FEE-HELP loan, you must:
To get a FEE-HELP loan, you will need a valid Tax File Number (TFN) and a Request for FEE-HELP assistance form (also known as an eCAF), which will be given to you once you are deemed eligible to use FEE-HELP.
Your form must be filled in and submitted to your provider before the census date.
For most students, the HELP loan limit is $109,206 (there is a higher limit for some approved courses e.g. medicine). If you have studied before, you can check your available HELP balance.
You start repaying your HELP debt through the Australian tax system once you earn above the compulsory repayment threshold, which is $47,014 in 2021-22.
A VET Student Loan (VSL) helps students cover fees for Vocational Education and Training (VET) courses.
VET Student Loans began on 1 January 2017 and replaced the VET FEE-HELP scheme.
This loan is only available for approved courses at the diploma level and above.
There is a limit to how much you can borrow under the VET Student Loan, called the "loan cap". If you are studying a course that costs more than the loan cap, you may need to pay upfront for the difference (gap amount).
A loan fee is charged by the government if you get a FEE-HELP loan to pay for your undergraduate course.
As of 2019 the loan fee no longer applies to students studying at Torrens University with a unit of study census date after 1 January 2019.
You may still need to pay a loan fee if you are studying at Think Education.
The loan fee does not count towards your HELP loan limit.
A Commonwealth Assistance Notice (CAN) is a record of your student debt that has been reported to the Australian Tax Office (ATO).
You will be sent a CAN statement, approximately1 week after census date, to your student email.
I'm unable to pay my fees by the due date. What happens if I don't pay?
It is a student's responsibility to pay all tuition and non-tuition fees by the prescribed deadline as this is a condition of your enrolment. If you do not make payment in full by the due date, you will lose access to the Learning Portal (Blackboard), and may be charged a late payment fee. If your fees continue to remain unpaid an Intention to Report or Cancel will be issued to you.
I am on FEE-HELP. Why am I still receiving an invoice?
As a provider, we are required to send you a copy of your invoice to comply with government legislation. It is a good idea to check your invoice so you know which subjects you have been charged for, and to question any discrepancies within 14 calendar days of receiving the invoice.
The invoice I received doesn't show my scholarship for some subjects. Why am I not receiving the scholarship?
As per our Student Fees Policy, scholarships are applicable only to first-attempt subjects. If you have previously attempted a subject, the scholarship will not be applied to the repeated attempt. Please also note that all academic scholarships have an expiry date. You can refer to your original letter of offer (signed written agreement) for details of your scholarship and when it expires. Extending your course beyond the original scheduled finish date also does not mean your scholarship will be automatically extended.
I have already paid my fees. Why am I still being locked out of the Learning Portal (Blackboard)?
Students must be mindful of processing times required for banking transactions when paying tuition fees and make arrangements as necessary to ensure fees are received by the due date. BPAY payments can take up to 1-3 business days to reach the intended account, while payments through Flywire may require up to 7-10 business days to clear. If you have paid using the credit card payment option, this will usually appear on your account the same day. Your payment receipt will be issued the following day after payment has been received.
Why have my fees increased this year?
You may notice a slight increase, of no more than 10%, on your subject fees for each year. This is part of a normal annual fee review to accommodate increasing course delivery costs, as was set out in the conditions in your Letter of Offer. You can access details about your fees as usual via your Student portal when you select your subjects.