Student Fees & COVID-19
Last updated: 6/04/2020
While we are continually reviewing and closely monitoring the coronavirus (COVID-19) situation, the importance of keeping our students informed remains our primary focus. In response to the current circumstances, a set of Frequently Asked Questions has been developed specifically in relation to student fees.
Frequently Asked Questions (FAQs)
As the classes are now online, can I have a discount or a lower rate?
In regards to your course fees, we do not differentiate the price between our online and face-to-face courses. This is because our online course delivery is of an equivalent standard to our face-to-face delivery. You will have access to the same level of support hours and access to learning resources and benefits, including Success Coaches, as you would if you were studying on campus. We feel confident that you will receive an equivalent experience to face-to-face learning.
I am concerned I will not be able to pay my rent.
The Australian Government has announced a short-term, temporary moratorium on eviction for non-payment of rent.
Please refer to the National Cabinet Statement for more information on how you may be able to discuss or negotiate rent options with your landlord: https://www.pm.gov.au/media/national-cabinet-statement
Information for students about additional support services
Australian states each have assistance and support available for students. Please check your state site for more information on any assistance currently being offered to students during this time.
How to Pay
*Please note we do not accept cash payments at any of our campuses.
Understanding your payment due date
Your invoice due date depends on:
Your payment due date cannot be changed as it is generated by our system. Please refer to your invoice to confirm your due date. You can also check for any upcoming payments due or review past invoices using the student portal.
As of August 5, 2019 the payment due date for international students has been changed to 14 days prior to the commencement of the study period, also known as the liability deadline. This is also the last day international students are able to withdraw from subjects without being charged.
As of August 5, 2019 the payment due date for domestic students has been changed to the start date of the study period.
Changes to the payment due date for domestic students will not have an impact on the census date. The census date is the last day domestic students are able to withdraw or defer from studies without being charged.
Late Payment Fee
It is important to ensure your fees are paid by the required due date to avoid any financial penalty. If your fees are not paid by the specified due date a late payment fee of $100.00 will apply unless there are exceptional circumstances. You may also lose access to your Learning Portal (Blackboard) until all overdue fees have been paid. For more information about late payment fees please refer to the Torrens or THINK Student Fees Policy.
Understanding an invoice
Invoices are issued any time you have enrolled into a subject.
They represent a tuition fee charge for subject selections you have made in the past 24 hours.
Please refer to the Amount Payable column for the total balance that requires payment by the due date.
If you have overpaid your fees in the previous study period, this amount will automatically be deducted from your balance.
If your Amount Payable is $0.00, this means you do not have an outstanding balance.
Understanding a credit note
Credit notes are issued any time a subject is withdrawn prior to your relevant financial liability deadline.
They represent the reversal of a charge in your billing, and do not always reflect a credit balance on your account.
Credit notes will only be refundable to you if you have made an overpayment of your tuition fees.
Your eligibility for a refund and how much depends on the time of your withdrawal from the subject or course.
If you withdraw from a subject or course on or before the census date (you can refer to your invoice for the relevant census date of a particular study period), you will receive a full refund of any upfront fees paid. If you have applied to use FEE-HELP, you will not incur any financial liability.
If you withdraw from a subject after the census date you are generally liable to pay for the subject (either upfront or charged to your HELP-debt), however you may be eligible for special consideration depending on your circumstance.
Refunds of tuition fees will be granted on the basis of:
In all other circumstances, students are liable for the full amount even if they are approved to withdraw before or during the study period.
How to apply for a refund
All applications and/or enquiries relating to refunds can be sent via email to the following addresses:
THINK students: email@example.com
Torrens students: firstname.lastname@example.org
BMIHMS at Torrens students: email@example.com
Your application will be assessed for eligibility and we will confirm with you upon approval of your refund.
For eligible refunds, please allow at least 20 working days from the date your application is processed for the refund to reach your nominated account.
Please refer to the Student Fees and Refund policies prior to sending a refund request to check whether you are eligible for a refund.
Domestic students attending university or a higher education provider can get a FEE-HELP loan to pay all or part of their tuition fees.
A FEE-HELP loan does not cover costs such as accommodation, laptops or textbooks.
To get a FEE-HELP loan, you must:
Applying for FEE-HELP
To get a FEE-HELP loan, you will need a valid Tax File Number (TFN) and a Request for FEE-HELP assistance form (also known as an eCAF), which will be given to you once you are deemed eligible to use FEE-HELP.
Your form must be filled in and submitted to your provider before the census date.
How much can I borrow?
For 2020, the HELP loan limit is $106,319.00. If you plan to study medicine, dentistry or veterinary science, the HELP loan limit is $152,700.00.
The HELP loan limit is currently a lifetime limit, however the balance is renewable. Any compulsory or voluntary repayments starting from the 2019-20 income year will top up a person's HELP balance. These repayments will be applied from 1 July 2020 onwards.
As of 1 January 2020 there is a new combined HELP loan limit that includes HECS-HELP, FEE-HELP, VET FEE-HELP and VET Student Loans. Once you begin using FEE-HELP, the amount you have left is known as your 'FEE-HELP balance'. You can check your HELP-balance through your myGov account which will show you how much you owe and any repayments you have made, or by logging onto myHELPbalance. You will need your Commonwealth Higher Education Student Support Number (CHESSN) to access this portal. If you are unsure of what your CHESSN is, please contact the Student Finance team and we can assist you.
VET Student Loan (VSL)
A VET Student Loan (VSL) helps students cover fees for Vocational Education and Training (VET) courses.
VET Student Loans began on 1 January 2017 and replaced the VET FEE-HELP scheme.
This loan is only available for approved courses at the diploma level and above.
There is a limit to how much you can borrow under the VET Student Loan, called the "loan cap". If you are studying a course that costs more than the loan cap, you may need to pay upfront for the difference (gap amount).
A loan fee is charged by the government if you get a FEE-HELP loan to pay for your undergraduate course.
As of 2019 the loan fee no longer applies to students studying at Torrens University with a unit of study census date after 1 January 2019.
You may still need to pay a loan fee if you are studying at Think Education.
The loan fee does not count towards your HELP loan limit.
Frequently Asked Questions (FAQs)
Find answers to common queries about fees, invoices, refunds and other fee-related issues. Can't find your answers below?
THINK students: firstname.lastname@example.org
Torrens students: email@example.com
SSNT (Fitzroy) students: firstname.lastname@example.org
BMIHMS at Torrens students: email@example.com
I'm unable to pay my fees by the due date. What happens if I don't pay?
It is a student's responsibility to pay all tuition and non-tuition fees by the prescribed deadline as this is a condition of your enrolment. If you do not make payment in full by the due date, you will lose access to the Learning Portal (Blackboard), and may be charged a late payment fee. If your fees continue to remain unpaid an Intention to Report or Cancel will be issued to you.
I am on FEE-HELP. Why am I still receiving an invoice?
As a provider, we are required to send you a copy of your invoice to comply with government legislation. It is a good idea to check your invoice so you know which subjects you have been charged for, and to question any discrepancies within 14 calendar days of receiving the invoice.
The invoice I received doesn't show my scholarship for some subjects. Why am I not receiving the scholarship?
As per our Student Fees Policy, scholarships are applicable only to first-attempt subjects. If you have previously attempted a subject, the scholarship will not be applied to the repeated attempt. Please also note that all academic scholarships have an expiry date. You can refer to your original letter of offer (signed written agreement) for details of your scholarship and when it expires. Extending your course beyond the original scheduled finish date also does not mean your scholarship will be automatically extended.
I have already paid my fees. Why am I still being locked out of the Learning Portal (Blackboard)?
Students must be mindful of processing times required for banking transactions when paying tuition fees and to make arrangements as necessary to ensure fees are received by the due date. BPAY payments can take up to 1-3 business days to reach the intended account, while payments through Flywire may require up to 7-10 business days to clear. If you have paid using the credit card payment option, this will usually appear on your account the same day. Your payment receipt will be issued the following day after payment has been received.
Why have my fees increased this year?
You may notice a slight increase, of no more than 10%, on your subject fees for each year. This is part of a normal annual fee review to accommodate increasing course delivery costs, as was set out in the conditions in your Letter of Offer. You can access details about your fees as usual via your Student portal when you select your subjects.