Skip to Main Content

Student Hub: Success Coaches

Giving you the edge

Your Success Coach is a qualified industry professional in their relevant field of study, able to enhance your professional credibility and give you the inside edge on how to develop your career into something you love doing.

Your Coach will:

  • Provide career coaching - helping you build self-awareness of your natural talents so you can articulate and leverage them to become strengths.
  • Get you job-ready - giving tips and advice on topics such as resume and cover letter writing, online branding and successful interview techniques.
  • Introduce you to​ Careers Connect, our online platform where employers advertise internships, work placements, casual jobs and graduate jobs exclusively for you
People having a business meeting at a table

Business & Hospitality

Two designers working in front of a computer

Design & Creative Tech

Exercise health professional giving a client treatment in a bright office

Health & Education

Success Coaches: focus on your study and career success from day one

They help you successfully navigate the educational landscape and build personal and professional capability to improve your employability outcomes.

A Coach will stay with you for the duration of your course.

Your Success Coach understands your course structure, your industry and your profession and is there to give you expert advice on navigating your way through your study and connecting you to your desired career goals.

  • Provide guidance on choosing elective subjects in line with their career interests, including industry insights and career pathway options in your field of study.
  • Provide advice on how your degree program relates to your overall employability and career goals.
  • Ensure you are connected to the correct support service available, including Academic Skills, Counselling, Disability Support, and Library Services
How do I know who my Success Coach is?

Your Coach will contact you at the start of your course, whether you are studying on-campus or online, and provide their contact details.

Alternatively, you can email us with any questions.


  • If you are studying Diploma of Travel and Tourism, please contact us via email.
There for you
Your coach is dedicated to your success.

Their first priority is to make sure you are connected, motivated and engaged in your learning.

Reach out if you find you've hit a wall or need some guidance to stay on track.

Excited? Got a question or ready to meet?

Request an appointment or ask a question.

Sessions with Success Coaches can take place in person or online and typically run for 30 to 45 minutes.

Get in touch with us.

Success Coach FAQ

The best people to help you first off are your Course and Career Advisor, or if you are an International Student dealing with an International Recruitment Advisor you can chat to them.

Alternatively, you can jump onto the website and select your courses. Firstly go to the Subject Selection page and choose your course structure. Review the recommended study plan and then select the Subject Selection tool to choose your classes.

As soon as you are enrolled in your course that’s when we can help out, so please get in contact with your Success Coach then.

Not all subjects every trimester are timetabled. Use the recommended study plan to see if there are any electives or other subjects that you can take. If you do need help deciding, then please contact your Success Coach for a suggested revised study plan.

If you find that the classes you want to take are full, please ensure you place yourself on the waiting list. You will receive an email within seven days informing you if there is a place available. Make sure you have a backup subject just in case. Again, if you need support in revising your study plan, contact your Success Coach.

Our student finance team are the team that can help you here. If you have any queries relating to fees please contact them directly. You can find more information on the Student Fees page.

Please remember that if you have not made payment by the due date you will lose access to your learning portal (Blackboard) until all overdue fees are paid in full.

You can get help with Blackboard here or check the Learning with Technology page in Blackboard.

There are also Blackboard and Learning Support advisors on each campus, contact your campus directly to make an appointment.

For help with your student email, follow the tips and troubleshooting here.

Don't forget you can contact Student Services as well:

You Success Coach can certainly help you with strategies for study success in terms of helping you to revise your study plan, directing you towards resources, information and further support.

To discuss your results you can make an appointment with your Program Director. You can find the list of Program Directors in your Course page under the Academic team.

  • Transferring to a new course
  • Exiting early from my degree
  • Deferring, taking a leave of absence or withdrawing

Success Coaches do not have the authority to act on requests that involve changes to your course. Any changes to your course must be handled by Student Services. Please contact them directly either at your local campus.