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Student Hub: Student Portal

Student Portal Header Image

Planned System Outage

From 5:00 pm, Friday, 27 November (AEDT) until 9:00 am, Monday 30 November (AEDT), there will be a planned outage across some of your digital platforms. We appreciate your patience during this time.

The outage will impact:

  • Student Portal
  • Staff access to Student Information Systems
  • (this may cause delays in responding to your queries and requests)

The outage will not impact: 

  • Blackboard
  • Office 365 and student email
  • Library
  • Careers Connect

Where to get help?

New Student Portal launch information

What’s new? 

The new version focuses on improving your student experience. In particular how you select your subjects, register for classes, view your timetable, check your grades, request transcripts, view invoices and so much more.

Part of the launch includes single sign-on, where you will sign-on to student sites using your Office 365 username and password and your login will be authenticated across these sites. Find out more information about this below.

Launch dates

Platform Date of launch Student group
New Student Portal Monday, 24 August

Fitzroy campus students

Find out more here

New Student Portal Monday, 31 August

Blue Mountains International Hotel Management School (BMIHMS) students

Find out more here

Single sign-on Monday 28, September

Torrens University and Think Education Higher Education students

New Student Portal Monday 19 October Torrens University and Think Education Higher Education students
(excluding Grad Cert of Digital Transformation and Creative Intelligence and Higher Degree by Research Students)
New Student Portal Monday 30 November Torrens University Business Partners

Important: your new student ID number

 

You will be allocated a new student ID number in the Student Portal. This will be in the format A000XXXXX.

You will need to enter this ID when prompted for a student ID in the Student Portal, such as requesting Official Academic Transcripts and using Pay Now.

You will still be able to quote your previous (or legacy) student ID to Student Services.

Instructions on finding your new student ID are below.

Quick Reference Guides

Your quick reference guides will take you through the functions of your new Student Portal.

There will be step-by-step and/or video guides. Click on a drop-down item below for each guide.


 

 Important information about your student ID number

You may notice that you have a new student ID number in the Student Portal. This will be in the format A000XXXXX.

You will need to enter this ID when prompted for a student ID in the Student Portal, such as using Pay Now.

You will still be able to quote your previous (or legacy) student ID to Student Services.

Where to find your new student ID

Video guide

Steps

Go to the Student Portal

  1. Log in using your Office 365 email and password.
  2. You will be directed to the Student Portal Landing Page.
  3. Click on the Student Profile link.
  4. Your new Student ID (A000XXXX) is in the top left corner next to your first name.

Student Menu List

 


 Glossary

We may have updated some of the words or phrases you may be familiar with.

Check the glossary

 

Student Portal name What is means
Term This refers to your study period: either trimester or term 
Study Path Your active course/s (e.g. Diploma of Health Science)
Subject Selection Selecting your subjects for the study period
Register for Classes Selecting specific class times for your subjects
Drop Drop or withdraw from a class
CRN Class Reference Number - each class time, for each subject, has a unique CRN
Class schedule Your timetable
Degree Evaluation Check your progress in your course - what you have completed and what you have yet to finish
Meeting time Your class time (in the Subject Selection screen)

 Student Portal Basics

Logging in

Video guide

Steps

  1. Go to the Student Portal..
  2. Sign in with your Office 365 credentials .
  3. You will be directed to the Student Landing Page which has lists of quick links for easy access.

Student Portal Landing Page

Navigation and getting to the landing page

Student Portal menu location

To get back to the landing page:

  1. Click Alt+M to open the menu, or click on the four squares (waffle) in the top left corner.
  2. Click Banner.
  3. Then click Student Landing Page.

Note: The menu is another way to navigate to the different areas, but it is much easier to access the quick links from the landing page.

Viewing your student profile

This will show an overview of your details, and your course information.

Video guide

Steps

  1. Navigate to the Student Landing Page.
  2. Under the Student list, click Student Profile.

Student Menu List

Updating your personal information

Video guide

Steps

From the landing page, you will be able to update the following details

  1. Navigate to the Student Landing Page.
  2. Under the Personal Information list you will see:
    • Addresses and Phones
    • E-mail Addresses
    • Emergency Contacts
  3. Click the title of the detail you want to update.
  4. Click the link to update (e.g. Update Addresses and Phones)
    • Click the blue link next to the phone number or address to be updated. Enter the new details.
    • Click Submit.

Student Profile Menu List


 Finances

View my finance documents

In this area, you will be able to view your invoices, FEE-HELP Commonwealth Assistance Notices (CAN), and Statement of Account (SOA).

Steps

  1. Navigate to the Student Landing Page.
  2. Under the Student Finance list, click View My Financial Documents.
  3. Click the tab for Invoices, CAN or SOA.
  4. More steps coming soon

Student Finance - Documents

Checking your account summary & detail

Account Summary by Term: lists charges and payments for the current term, summarised by type.

Steps

  1. Navigate to the Student Landing Page.
  2. Under the Student Finance list, click Account Summary by Term

Account Detail for Term: lists your itemised charges and payments for the study period.

Steps

  1. Navigate to the Student Landing Page.
  2. Under the Student Finance list, click Account Detail for Term
  3. Select the study period and click Submit.

​​​​​​​Student Finance - Account

When are my fees due?

Please refer to your invoice to confirm your due date for fees. Your payment due date cannot be changed as it is generated by our system.

Your invoice due date for fees depends on:

  • Whether you are a domestic or international student
  • The date you enrol into a subject

Refer to the Student Fees page for further information.

Paying upfront

An invoice for your subjects will be sent to your student email account. This will list the fees, amount owing and due date. 

Payment options include 

  • Online payment via Pay Now - this is the preferred method of payment.
  • Credit card over the phone.
  • EFTPOS (cheque, savings or credit) on campus.
  • BPAY - your unique BPAY customer reference number (CRN or Ref) will be on your invoice.
  • Fly Wire (for international students) - your Flywire payment details will be on your invoice.

Pay Now - payment online

Steps coming soon!

Pay Now screenshot

 

Paying via FEE-HELP

If you have selected FEE-HELP as your payment option then your balance will show on the invoice sent to your student email account.

Can I pay for my subjects instead?

You can also choose to pay for part or all of your subjects. Follow the instructions above to pay upfront or Pay Now.

Your FEE-HELP amount will be recalculated after you have made an upfront payment. This can only be done before census date.

View your FEE-HELP balance at myHELPbalance.

View Holds

You will have a hold on your account if you have outstanding fees or an administrative block.

Steps

 

  1. Navigate to the Student Landing Page.
  2. Under the Student Finance list, click View Holds.

View holds will also appear under the Student Records list.

Common hold types are:

  • Academic Progression Hold
  • Academic Integrity Hold
  • CoE Expired
  • Deposit Hold
  • Financial Hold
  • Graduation Hold
  • OSHC Expired
  • Visa Expired

​​​​​​​Student Finance - View Holds


 Results and Transcripts

Check my final grades

View your final grades for the study period .

Note: Blackboard lists your assessment marks only. Marks for final exams, final assessments or final trimester results are not published in Blackboard.

Steps

  1. Navigate to the Student Landing Page.
  2. Under the Student Records list, click View Grades.
  3. Select the Term for which you want to view your grades.
  4. Select the Course level.
  5. Select the Study Path.
  6. The list of relevant Subjects will be displayed, with the grades for each in the Final Grade column.
  7. For Higher Education only:
    • To see the numerical score, or percentage attained, click Component.
    • A new page will open displaying further grade information.

Student Records - View Grades

Degree Evaluation - check my course progression

Degree evaluation will enable you to see what subjects you have completed and what you still need to complete for your course.

Steps

  1. Navigate to the Student Landing Page.
  2. Under the Student Records list, click Degree Evaluation.
  3. Click Generate New Evaluation.
  4. Check the course you would like to evaluate.
  5. More steps coming soon.

Student Records - Degree Evaluation

View an unofficial academic transcript

You can view an unofficial transcript for a simple list of subjects you have completed, and their relevant grades.

Steps

  1. Navigate to the Student Landing Page.
  2. Under the Student Records list, click Unofficial Academic Transcript.
  3. Select Transcript Level.
  4. Select Transcript Type (the only option is unofficial).
  5. Click Display Transcript.
  6. The Student Academic Transcript page will open.
    NOTE: This transcript includes all subjects completed to date, not any subjects you are currently enrolled in.
Student Records - Unofficial Academic Transcript

Request an official academic transcript

Coming soon!

 


 Subject Selection

Register for classes

Steps

  1. Navigate to the Student Landing Page.
  2. Click Subject Selection.
  3. Click Register for Classes.
  4. Select the Study Period (e.g. Trimester 3, 2020) and your course, and then continue.
  5. Select the next subject/s in the list as these align with your course structure. You must select one subject a time.
    • Tip: All subjects are listed in the left column. Any marked with a green dot are those you have completed, have credit for, or are currently enrolled in.
    • Meeting time = your class time.
  6. All class options for the subject will appear in the top right column.
    • Tip: You can view more information (description, prerequisites, lecturer etc) by clicking on the subject name. 
  7. Add the class you want. 
  8. Click SUBMIT to finalise your class registration. You can do this after each subject if you prefer.

Student Menu List

Register for Classes

What happens after I select subjects and register for classes? 

After you successfully register in your classes, you should expect to receive your invoice via your Office 365 student email. Invoices are sent to all students, upfront paying or FEE-HELP. You will see the fee amount and due date on the invoice. 

Tips for viewing the Subject Selection page

There are three panels:

  1. Subject area (top panel)
    This shows the subjects for your course, and the selections you can make for your classes.
  2. Schedule (bottom left panel)
    This show the calendar view of the subject days and times you are enrolled or registered in.
  3. Summary (bottom right panel)
    A list of the subjects and status of your enrolment
    • Pending - in grey
    • Registered - in green
    • Waitlisted - in red

Subject Selection - Panels

1. Subject area panel

Left column: This shows the list of subjects for your course organised by study periods. Any subjects you have completed, or registered in for the current study period, will show as green. You can check a subject to view more information.

Right column: Shows detail about a subject you have checked. It will list all class options available for you to choose from. It will show if the class is on campus (with day and time) or online. this is where you click to select your preferred class.

2. Schedule panel

The schedule panel will show any face-to-face classes in a week view.

Online classes may not show here if they do not have a scheduled day or time in the timetable. Generally you Learning Facilitator will advise you of online Collaborate sessions in your first week of classes.

3. Summary panel

This shows the list of subjects and the different enrolment statuses.

  • Title - subject name
  • Details - subject code
  • CRN - class reference number
  • Schedule Type - class type e.g. online, workshop, practical
  • Status - enrolment status
    • Pending (still need to submit) - in grey
    • Registered - in green 
    • Waitlisted - in red
  • Action - options for the subject e.g drop, waitlist
  • Submit button - to finalise pending enrolment

Subject Selection - Summary panel

 

Resize/hide sections

You can resize each panel/section by clicking on the dot on the border of each section and dragging up or down.

You can hide/display a section by clicking on the down or up arrows.

Subject Selection - resizing panels

 

Withdraw from (drop) a class or change a class time

If you registered for classes via the Student Portal, you can update your classes yourself.

Steps

  1. Navigate to the Student Landing Page.
  2. Click Subject Selection.
  3. Click Register for Classes.
  4. Select a Study Period (e.g Trimester 3, 2020) and course (e.g Bachelor of Health Science)
  5. Available options will be displayed in the drop-down menu.
  6. In the ‘Summary’ pane in the bottom right of the screen, classes will be listed.
  7. In the ‘Action’ column, use the drop-down box to select ‘DROP’ against the desired class.
  8. Click Submit.
  9. A ‘Save Successful’ notification will pop up. The status of the dropped subject will now say ‘Deleted’
  10. You can then select another subject or class time from the list on the left-hand side & press Submit again.

Troubleshooting

DROP option does not appear

You may be trying to withdraw from the only subject you are enrolled in and will be blocked from doing so.

You will need to contact student services or submit either of the following Torrens University forms or Think Education forms.

  • Application for Withdrawal 
  • Application for Timetable Change 

Student Services registered you for a class manually

You will need to submit either of the following Torrens University forms or Think Education forms.

  • Application for Withdrawal 
  • Application for Timetable Change 
 

Prerequisites and co-requisites

Some subjects may have prerequisites (subject to be completed before another subject) or co-requisites (subject to be done at the same time as another). These have been built in to your subject selection to ensure you are following the correct course progression. 

You can check a subject pre/co-requisite by clicking on the subject name in the Register for classes screen 

If you have applied to your Program Director and been approved for a pre/co-requisite waiver, please request a manual enrolment form and submit this with the email approval to Student Services. 

Waitlist

If your preferred class is full, you should select another class time or choose the option to go on a waitlist. Students are added to the waitlist in order of the date and time they complete the process to register for a class. 

If a place becomes available in the class: 

A notification will be sent to your student email account. Follow the instructions in the email to register for the class. You will need to do this within 48 hours of receiving the email. 

If you do not register in time, or choose not to go in to the class, the place will go to the next student on the waitlist. 

What if the class is still full when the study period starts? 

You will stay on the waitlist until after census date when you will no longer be able to select that class. We recommend you select another class time (if there is an option) before trimester starts.

View class registration and timetable 

Now you can check which classes you are registered in, and print your schedule.

Steps

  1. Navigate to the Student Landing Page.
  2. Click Subject Selection.
  3. Click View Registration Information.
  4. Review your schedule.

You can also print your timetable by clicking on the Printer button (in the top right hand corner).

View Class Registration​​​​​​


Student Central

Student Central is your new landing page allowing you streamlined access to: 

  • Student Portal
  • Blackboard
  • Library
  • Office 365 student email and apps
  • Careers Connect
  • One Campus

Student Central Screenshot


Information for staff

Find out more at the staff Student Information System (SIS) page.


Updates

Single Sign-on is here!

From Monday 28 September, the way you log in to your digital platforms changed change to give you streamlined access to your sites.

You will log in using your Office 365 username and password and your credentials will be authenticated across the following sites:

  • Student Portal
  • Blackboard
  • Library catalogue
  • Student email account
  • Office 365 apps
  • Careers Connect
  • One Campus

You will need use your Office 365 account (student email) in order to access your sites from 28 September.

Click here for more information about your Office 365 account, which you were allocated when you first enrolled. If you do not know your account details, please contact Student Services.

New BMIHMS Student Portal

Your Student Portal replaced Paradigm on Monday 31st August

The new version focuses on improving your student experience, where you will be able to access your student record, as well as view your timetable, view grades and academic transcripts, and much more.

ACCESS THE
BMIHMS STUDENT PORTAL

 

Check your campus landing page for more information.


A guide to your platforms/tools

Student Portal

Access via single-sign on? Yes

This is is where you can:

  • select your subjects and register for classes
  • check your finance information
  • update your profile
  • check your final results for the study period

 

Student App

Log in using your Office 365 student email credentials

Your free, handy app to access key resources and information for your studies and connect with your classmates and lecturers.

 

Blackboard

Access via single-sign on? Yes

Your Learning Portal is called Blackboard. This is where you go for:

  • course and subject learning content
  • submitting assessments
  • checking assessment marks
  • key study resources

Blackboard Screenshot

Library

Access catalogue via single-sign on? Yes

Your Library can assist with:

  • finding articles, books, eBooks, journals, peer reviewed material
  • academic skills support 
  • academic integrity and referencing guides
  • study success workshops
  • and much more

Library Catalogue Screenshot

Careers Connect

Access via single-sign on? Yes

Careers Connect is a platform that connects Students, Industry, and Success Coaches. You can access:

  • resume & cover letter review services 
  • view and RSVP to Careers & Industry-related events
  • search & apply for:
    • casual, part-time and graduate jobs
    • volunteering, work-integrated learning, placements and virtual internships
  • complete virtual mock interviews
  • access online resources & webinars relating to job search, career planning, and graduate employment

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Student Email and Office 365

Access via single-sign on? Yes

Access to your student email account and office 65 Apps:

  • Outlook
  • OneDrive
  • Excel
  • Word
  • PowerPoint
  • Teams

Office 365 apps