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Student Hub: Student Portal

Student Portal Header Image

We are launching a new version of the Student Portal

What’s new? 

The new version focuses on improving your student experience. In particular how you select your subjects, register for classes, view your timetable, check your grades, request transcripts, view invoices and so much more.

Part of the launch includes single sign-on, where you will sign-on to student sites using your Office 365 username and password and your login will be authenticated across these sites. Find out more information about this below.

Launch dates

Platform Student group Date of launch
New Student Portal

Fitzroy campus students

Find out more here

 Monday, 24 August
New Student Portal

Blue Mountains International Hotel Management School (BMIHMS) students

Find out more here

 Monday, 31 August
Single sign-on Torrens University and Think Education Higher Education students Monday 28, September

Single Sign-on is here!

If you are having any issues with logging in, please email sso@laureate.edu.au. A special team is monitoring this email address and will be able to assist you.

From Monday 28 September, the way you log in to your digital platforms will change to give you streamlined access to your sites.

You will log in using your Office 365 username and password and your credentials will be authenticated across the following sites:

  • Student Portal
  • Blackboard
  • Library catalogue
  • Student email account
  • Office 365 apps
  • Careers Connect
  • One Campus

Who will be able to use single sign-on?

Single sign-on will be available for the following students:

  • Torrens University higher education students
  • Think Education higher education students
  • VET students

What do I need to do to prepare?

You will need use your Office 365 account (student email) in order to access your sites from 28 September.

Click here for more information about your Office 365 account, which you were allocated when you first enrolled. If you do not know your account details, please contact Student Services.

New BMIHMS Student Portal information

Your Student Portal will replace Paradigm from Monday 31st August

The new version focuses on improving your student experience, where you will be able to access your student record, as well as view your timetable, view grades and academic transcripts, and much more.

ACCESS THE
BMIHMS STUDENT PORTAL

Important information about your student ID number

You may notice that you have a new student ID number in the Student Portal. This will be in the format A000XXXXX.

You will need to enter this ID when prompted for a student ID in the Student Portal, such as using Pay Now.

You will still be able to quote your previous (or legacy) student ID to Student Services.

Where to find your new student ID

  1. From the Student Portal Landing Page, click on the Student Profile link.
  2. Your new Student ID (A000XXXX) is in the top left corner next to your first name.

Quick Reference Guides

Please note: the quick reference guides below show the steps for the updated Student Portal.

 

Important information about your student ID number

You may notice that you have a new student ID number in the Student Portal. This will be in the format A000XXXXX.

To find your new student ID, click on Student Profile link from the Student Portal landing page. 

You will need to enter this ID when prompted for a student ID in the Student Portal, such as requesting Official Academic Transcripts and using Pay Now.

You will still be able to quote your previous (or legacy) student ID to Student Services.

 

 Student Portal Basics

Glossary

Student Portal name What is means
Term This refers to your study period: either trimester or term 
Study Path Your active course/s (e.g. Diploma of Health Science)
Subject Selection Selecting your subjects for the study period
Register for Classes Selecting specific class times for your subjects
Drop Drop or withdraw from a class
CRN Class Reference Number - each class time, for each subject, has a unique CRN
Class schedule Your timetable
Degree Evaluation Check your progress in your course - what you have completed and what you have yet to finish

Logging in

  1. Go to the Student Portal site.
  2. Sign in with your Office 365 credentials .
  3. You will be directed to the Student Landing Page which has lists of quick links for easy access.

Student Portal Landing Page

Getting to the Student Landing Page

To get back to the landing page:

  1. Click Alt+M to open the menu or click the four boxes (waffle) in the top left corner.
  2. Click Banner.
  3. Then click Student Landing Page.

Note: The menu is another way to navigate to the different areas, but it is much easier to access the quick links from the landing page.

Student Portal Landing Page

Your profile

Viewing your profile

This will show an overview of your details, and your course information.

Steps Screenshot
  1. Navigate to the Student Landing Page.
  2. Under the Student list, click Student Profile.
 Student Menu List

Updating your profile

Steps

 Screenshot

From the landing page, you will be able to update the following details

  1. Navigate to the Student Landing Page.
  2. Under the Personal Information list you will see:
    • Addresses and Phones
    • E-mail Addresses
    • Emergency Contacts
  3. Click the title of the detail you want to update.
  4. Click the link to update (e.g. Update Addresses and Phones)
    • Click the blue link next to the phone number or address to be updated. Enter the new details.
    • Click Submit.
 Student Profile Menu List

 Finances

View my financial documents

Live from Monday 24 August

In this area, you will be able to view your invoices, FEE-HELP Commonwealth Assistance Notices (CAN), and Statement of Account (SOA).

Steps Screenshot
  1. Navigate to the Student Landing Page.
  2. Under the Student Finance list, click View My Financial Documents.
  3. Click the tab for Invoices, Commonwealth Assistance Notices (CAN) or Statement of Account (SOA).
  4. More steps coming soon
 Student Finance - Documents

Checking your account summary & detail

Account Summary by Term: lists charges and payments for the current term, summarised by type.

Account Detail for Term: lists your itemised charges and payments for the study period.

Steps: Account Summary Steps: Account Detail Screenshot
  1. Navigate to the Student Landing Page.
  2. Under the Student Finance list, click Account Summary by Term
  1. Navigate to the Student Landing Page.
  2. Under the Student Finance list, click Account Detail for Term
  3. Select the study period and click Submit.
 Student Finance - Account

When are my fees due?

Please refer to your invoice to confirm your due date for fees. Your payment due date cannot be changed as it is generated by our system.

Your invoice due date for fees depends on:

  • Whether you are a domestic or international student
  • The date you enrol into a subject

Refer to the Student Fees page for further information.

Paying upfront

An invoice for your subjects will be sent to your student email account. This will list the fees, amount owing and due date. 

Payment options include 

  • Online payment via Pay Now - this is the preferred method of payment.
  • Credit card over the phone.
  • EFTPOS (cheque, savings or credit) on campus.
  • BPAY - your unique BPAY customer reference number (CRN or Ref) will be on your invoice.
  • Fly Wire (for international students) - your Flywire payment details will be on your invoice.

Pay Now - payment online

Live from Monday 24 August

Pay Now is your online payment option

Steps Screenshot
Steps coming soon Pay Now screenshot 

 

Paying via FEE-HELP

If you have selected FEE-HELP as your payment option then your balance will show on the invoice sent to your student email account.

Can I pay for my subjects instead?

You can also choose to pay for part or all of your subjects. Follow the instructions above to pay upfront or Pay Now.

Your FEE-HELP amount will be recalculated after you have made an upfront payment. This can only be done before census date.

View your FEE-HELP balance at myHELPbalance.

View Holds

You will have a hold on your account if you have outstanding fees or an administrative block.

Steps Screenshot
  1. Navigate to the Student Landing Page.
  2. Under the Student Finance list, click View Holds.

View holds will also appear under the Student Records list.

Common hold types are:

  • Academic Progression Hold
  • Academic Integrity Hold
  • CoE Expired
  • Deposit Hold
  • Financial Hold
  • Graduation Hold
  • OSHC Expired
  • Visa Expired
 Student Finance - View Holds

 Results and Transcripts

View grades

View your final grades for the study period .

Note: Blackboard lists your assessment marks only. Marks for final exams, final assessments or final trimester results are not published in Blackboard. 

Steps Screenshot
  1. Navigate to the Student Landing Page.
  2. Under the Student Records list, click View Grades.
  3. Select the Term for which you want to view your grades.
  4. Select the Course level.
  5. Select the Study Path.
  6. The list of relevant Subjects will be displayed, with the grades for each in the Final Grade column.
  7. For Higher Education only:
    • To see the numerical score, or percentage attained, click Component.
    • A new page will open displaying further grade information.
 Student Records - View Grades

Degree Evaluation - check my course progression

Degree evaluation will enable you to see what subjects you have completed and what you still need to complete for your course.

Steps Screenshot
  1. Navigate to the Student Landing Page.
  2. Under the Student Records list, click Degree Evaluation.
  3. Click Generate New Evaluation.
  4. Check the course you would like to evaluate.
  5. More steps coming soon.
 Student Records - Degree Evaluation

View an unofficial academic transcript

Steps Screenshot
  1. Navigate to the Student Landing Page.
  2. Under the Student Records list, click Unofficial Academic Transcript.
  3. Select Transcript Level.
  4. Select Transcript Type (the only option is unofficial).
  5. Click Display Transcript.
  6. The Student Academic Transcript page will open.
    NOTE: This transcript includes all subjects completed to date, not any subjects you are currently enrolled in.
 Student Records - Unofficial Academic Transcript

Request an official academic transcript

Steps coming soon

 

Useful links

Single sign-on coming soon

Single sign-on from Monday 28 September

A guide to your platforms/tools

Student Portal

Access via single-sign on? Yes

This is is where you can:

  • select your subjects and register for classes
  • check your finance information
  • update your profile
  • check your final results for the study period

 

Student App

Log in using your Office 365 student email credentials

Your free, handy app to access key resources and information for your studies and connect with your classmates and lecturers.

 

Blackboard

Access via single-sign on? Yes

Your Learning Portal is called Blackboard. This is where you go for:

  • course and subject learning content
  • submitting assessments
  • checking assessment marks
  • key study resources

Blackboard Screenshot

Library

Access catalogue via single-sign on? Yes

Your Library can assist with:

  • finding articles, books, eBooks, journals, peer reviewed material
  • academic skills support 
  • academic integrity and referencing guides
  • study success workshops
  • and much more

Library Catalogue Screenshot

Careers Connect

Access via single-sign on? Yes

Careers Connect is a platform that connects Students, Industry, and Success Coaches. You can access:

  • resume & cover letter review services 
  • view and RSVP to Careers & Industry-related events
  • search & apply for:
    • casual, part-time and graduate jobs
    • volunteering, work-integrated learning, placements and virtual internships
  • complete virtual mock interviews
  • access online resources & webinars relating to job search, career planning, and graduate employment

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Student Email and Office 365

Access via single-sign on? Yes

Access to your student email account and office 65 Apps:

  • Outlook
  • OneDrive
  • Excel
  • Word
  • PowerPoint
  • Teams

Office 365 apps

Information for staff