The Student Portal focuses on improving your student experience.
In particular, how you select your subjects, register for classes, view your timetable, check your grades, view invoices and so much more.
To log in to the Student Portal all you need is your Office 365 username and password and your login will be authenticated.
Subject selection
Subject selection is important as it is when you pick your subjects and classes for the next study period.
Find out more on our dedicated Subject Selection page.
CHC51015 Diploma of Counselling continuing students - subject selection will be manually completed for you in Trimester 3, 2022.
There will be step-by-step and/or video guides. Click on a drop-down item below for each guide.
We may have updated some of the words or phrases you may be familiar with.
Student Portal name | What it means |
---|---|
Term | This refers to your study period: either trimester or term |
Study Path | Your active course/s (e.g. Diploma of Health Science) |
Subject Selection | Selecting your subjects for the study period |
Register for Classes | Selecting specific class times for your subjects |
Drop | Drop or withdraw from a class |
CRN | Class Reference Number - each class time, for each subject, has a unique CRN |
Class schedule | Your timetable |
Degree Evaluation | Check your progress in your course - what you have completed and what you have yet to finish |
Meeting time | Your class time (in the Subject Selection screen) |
Video guide
Steps
To get back to the landing page:
Note: The menu is another way to navigate to the different areas, but it is much easier to access the quick links from the landing page.
This will show an overview of your details, and your course information.
Video guide
Steps
Video guide
Steps
From the landing page, you will be able to update the following details
Please note this is not relevant for Higher Degree by Research students.
Steps
1. Go the Student Portal - you will need to log in with your student email address and password.
2. From the Landing Page, click Subject Selection.
3. Click Register for Classes. Select the Study Period (e.g. Trimester 1 HE 2021) and your course, and then continue.
4. Select the next subject/s in the list as these align with your course structure. You must select one subject a time.
5. Add the class you want.
6. Click SUBMIT to finalise your class registration. You can do this after each subject if you prefer.
After you successfully register in your classes, you should expect to receive your invoice via your Office 365 student email. Invoices are sent to all students, upfront paying or FEE-HELP. You will see the fee amount and due date on the invoice.
If you registered for classes via the Student Portal, you can update your classes yourself.
Steps
Troubleshooting
DROP option does not appear
Some subjects may have prerequisites (subject to be completed before another subject) or co-requisites (subject to be done at the same time as another). These have been built in to your subject selection to ensure you are following the correct course progression.
You can check a subject pre/co-requisite by clicking on the subject name in the Register for classes screen
If you would like to apply to have a pre/co-requisite waived, please email your student services team.
If your preferred class is full, you will need to select another class with remaining spaces.
Enrol early to secure your place in your preferred class.
Now you can check which classes you are registered in, and print your schedule.
Steps
You can also print your timetable by clicking on the Printer button (in the top right hand corner).
Please note this is not relevant for Higher Degree by Research students.
When you are in the Register for Classes view, each class option shows where the class will be held. This will show options for all campuses, including those from other states.
Check your course page for specific information about each class type:
In your Student Portal, go to your Student Profile to view the campus where your course is based.
There are three panels:
1. Subject area panel
Left column: This shows the list of subjects for your course organised by study periods. Any subjects you have completed, or registered in for the current study period, will show as green. You can check a subject to view more information.
Right column: Shows detail about a subject you have checked. It will list all class options available for you to choose from. It will show if the class is on campus (with day and time) or online. This is where you click to select your preferred class.
2. Schedule panel
The schedule panel will show any face-to-face classes in a week view.
Online classes may not show here if they do not have a scheduled day or time in the timetable. Generally, your Learning Facilitator will advise you of online Collaborate sessions in your first week of classes.
3. Summary panel
This shows the list of subjects and the different enrolment statuses.
Resize/hide sections
You can resize each panel/section by clicking on the dot on the border of each section and dragging up or down.
You can hide/display a section by clicking on the down or up arrows.
You can view details of your subject (called "course" in the Student Portal).
Steps
In this area, you will be able to view your invoices, FEE-HELP Commonwealth Assistance Notices (CAN), and Statement of Account (SOA).
Steps
Account Summary by Term: lists charges and payments for the current term, summarised by type.
Steps
Account Detail for Term: lists your itemised charges and payments for the study period.
Steps
Please refer to your invoice to confirm your due date for fees. Your payment due date cannot be changed as it is generated by our system.
Your invoice due date for fees depends on:
Refer to the Student Fees page for further information.
An invoice for your subjects will be sent to your student email account. This will list the fees, amount owing and due date.
Payment options include
If you have selected FEE-HELP as your payment option then your balance will show on the invoice sent to your student email account.
Can I pay for my subjects instead?
You can also choose to pay for part or all of your subjects. Follow the instructions above to pay upfront or Pay Now.
Your FEE-HELP amount will be recalculated after you have made an upfront payment. This can only be done before census date.
View your FEE-HELP balance at myHELPbalance.
You will have a hold on your account if you have outstanding fees or an administrative block.
Steps
View holds will also appear under the Student Records list.
Common hold types are:
Please note this is not relevant for Higher Degree by Research students.
View your final grades for the study period.
Note: Blackboard lists your assessment marks only. Marks for final exams, final assessments or final trimester results are not published in Blackboard.
Steps
The Results page has a guide to understanding your grades.
Degree evaluation will enable you to see what subjects you have completed and what you still need to complete for your course.
Steps
You can view an unofficial transcript for a simple list of subjects you have completed, and their relevant grades.
Steps
Official Academic Transcripts cost $15 each
Steps
You can also request a transcript on campus
Certifications forms can be found on our Policies and Forms page:
Requesting a transcript via email
Note: You can obtain an unofficial transcript from the portal free of charge.
Certifications forms can be found on our Policies and Forms page:
Once we receive your request and payment we will try to action your request as soon as possible, during peak times it may take a bit longer.
Your documents will be sent via standard post with tracking, please allow 2-6 business days for delivery. Overseas destinations will take longer.
Note: Before you request your academic transcript, please ensure you have no outstanding fees. Your transcript request will not be processed until all fees are paid.
When you are in the Register for Classes view, each subject will show class options for all campuses, including those from other states.
Choose your home campus (or an online class if you prefer).
Go to your Student Profile to view the campus where your course is based.
Physical class, delivered in person, on campus, in a physical lecture room. The classd option will show:
These classes have a set day and time and are delivered in a Blackboard Collaborate session online. These will show:
This is a class available to all students, with content that can be viewed on demand. The lecturer will keep in touch via Class Messaging or drop-in Collaborate sessions arranged across the weeks.
Content B
You can check which classes you are registered in, and print your schedule.
You can also print your timetable by clicking on the Printer button (in the top right-hand corner).
You should apply for course credit/RPL as soon as you have your documents available. If you are selecting your subjects for the upcoming trimester and plan on applying for course credit/ RPL, ensure you don't enrol in this/these subject(s).
When you apply for credit please provide us with as much supporting documentation as possible, including:
Application forms:
Applications for course credit must be received by Week 2.
To change courses, complete and submit a course transfer form:
Email your completed form to Student Services or hand it to your Student Services team.
Do this well in advance to make sure you can start your new course in the next available study period.
Contact Student Services for additional help.
Taking a Leave of Absence means you postpone your studies while remaining enrolled in your course.
You may apply to take a leave of absence from your course for up to a maximum of 12 months.
Note: If you are an international student you may only apply for a Leave of Absence under compassionate and compelling grounds.
Refer to the appropriate Enrolment Policy for further information:
To apply, you'll need to complete the appropriate Application for Leave of Absence form below:
For further information contact Student Services.
Your USI (Unique Student Identifier) is your individual education number for life. It also creates an online record of your Australian education achievements.
You need a USI if you are:
If you have studied anything within Australia since 2015 you may already have a USI.
There are 4 ways to help you retrieve your USI if you can’t remember it. They are:
Once you have your USI, you can provide it to us via the Student Portal.
This will upload your USI into your student information system against your enrolment record.
Studying in Australia
International students who have entered Australia to study must obtain a USI to graduate from their course.
To create a USI, you will need to have been issued with an Australian Visa from customs. If you have yet to be issued with an Australian Visa, you will not be able to create a USI with your non-Australian issued passport.
Studying outside of Australia
International students who study with us, who undertake all study offshore online are not required to have a USI.
Studied in Australia but since left the country
If you completed your course after 1st January 2023 and did not get a USI during your studies in Australia, you will need to apply for an exemption.
To apply for an exemption, visit the USI website.