We may have updated some of the words or phrases you may be familiar with.

Student Portal name	What it means
Term	This refers to your study period: either trimester or term
Study Path	Your active course/s (e.g. Diploma of Health Science)
Subject Selection	Selecting your subjects for the study period
Register for Classes	Selecting specific class times for your subjects
Drop	Drop or withdraw from a class
CRN	Class Reference Number - each class time, for each subject, has a unique CRN
Class schedule	Your timetable
Degree Evaluation	Check your progress in your course - what you have completed and what you have yet to finish
Meeting time	Your class time (in the Subject Selection screen)

This will show an overview of your details, and your course information.

Please note this is not relevant for Higher Degree by Research students.

What happens after I select subjects and register for classes?

After you successfully register in your classes, you should expect to receive your invoice via your Office 365 student email. Invoices are sent to all students, upfront paying or FEE-HELP. You will see the fee amount and due date on the invoice. 

If you registered for classes via the Student Portal, you can update your classes yourself.

Steps

1. Navigate to the Student Landing Page.
2. Click Subject Selection.
3. Click Register for Classes.
4. Select a Study Period (e.g. Trimester 1 HE 2021) and course (e.g. Bachelor of Health Science)
5. Available options will be displayed in the drop-down menu.
6. In the ‘Summary’ pane in the bottom right of the screen, classes will be listed.
7. In the ‘Action’ column, use the drop-down box to select ‘DROP’ against the desired class.
8. Click Submit.
9. A ‘Save Successful’ notification will pop up. The status of the dropped subject will now say ‘Deleted’
10. You can then select another subject or class time from the list on the left-hand side & press Submit again.

Troubleshooting

DROP option does not appear

1. You may be trying to withdraw from the only subject you are enrolled in and will be blocked from doing so.
   • You will need to contact student services or submit either of the following Torrens University forms or Think Education forms.
   • Application for Withdrawal 
   • Application for Timetable Change
2. Student Services registered you for a class manually
   • You will need to submit either of the following Torrens University forms or Think Education forms.
   • Application for Withdrawal 
   • Application for Timetable Change
3. You may need to refresh/clear your browser cache or open the Student Portal in an incognito browser window.

 

Some subjects may have prerequisites (subject to be completed before another subject) or co-requisites (subject to be done at the same time as another). These have been built in to your subject selection to ensure you are following the correct course progression. 

You can check a subject pre/co-requisite by clicking on the subject name in the Register for classes screen 

If you would like to apply to have a pre/co-requisite waived, please email your student services team.

 

If your preferred class is full, you will need to select another class with remaining spaces.

Enrol early to secure your place in your preferred class.

 

Now you can check which classes you are registered in, and print your schedule.

Steps

1. Navigate to the Student Landing Page.
2. Click Subject Selection.
3. Click View Registration Information.
4. Review your schedule.

You can also print your timetable by clicking on the Printer button (in the top right hand corner).

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Please note this is not relevant for Higher Degree by Research students.

When you are in the Register for Classes view, each class option shows where the class will be held. This will show options for all campuses, including those from other states.

Check your course page for specific information about each class type:

• Business
• Design and Creative Technology
• Education
• Health
• Hospitality

In your Student Portal, go to your Student Profile to view the campus where your course is based.

There are three panels:

1. Subject area (top panel)
   This shows the subjects for your course, and the selections you can make for your classes.
2. Schedule (bottom left panel)
   This show the calendar view of the subject days and times you are enrolled or registered in.
3. Summary (bottom right panel)
   A list of the subjects and status of your enrolment
   • Pending - in grey
   • Registered - in green

1. Subject area panel

Left column: This shows the list of subjects for your course organised by study periods. Any subjects you have completed, or registered in for the current study period, will show as green. You can check a subject to view more information.

Right column: Shows detail about a subject you have checked. It will list all class options available for you to choose from. It will show if the class is on campus (with day and time) or online. this is where you click to select your preferred class.

2. Schedule panel

The schedule panel will show any face-to-face classes in a week view.

Online classes may not show here if they do not have a scheduled day or time in the timetable. Generally, your Learning Facilitator will advise you of online Collaborate sessions in your first week of classes.

3. Summary panel

This shows the list of subjects and the different enrolment statuses.

• Title - subject name
• Details - subject code
• CRN - class reference number
• Schedule Type - class type e.g. online, workshop, practical
• Status - enrolment status
  • Pending (still need to submit) - in grey
  • Registered - in green 
• Action - options for the subject e.g. drop
• Submit button - to finalise pending enrolment

Resize/hide sections

You can resize each panel/section by clicking on the dot on the border of each section and dragging up or down.

You can hide/display a section by clicking on the down or up arrows.

You can view details of your subject (called "course" in the Student Portal).

Steps

1. Choose the subject from the list on the left.
   
   
    
2. Click the subject name in the right section. This will show the Class Details box.
   
   
    
3. Click on Course Description. This will show a brief outline of your subject.
   
   
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In this area, you will be able to view your invoices, FEE-HELP Commonwealth Assistance Notices (CAN), and Statement of Account (SOA).

Please refer to your invoice to confirm your due date for fees. Your payment due date cannot be changed as it is generated by our system.

Your invoice due date for fees depends on:

• Whether you are a domestic or international student
• The date you enrol into a subject

Refer to the Student Fees page for further information.

An invoice for your subjects will be sent to your student email account. This will list the fees, amount owing and due date. 

Payment options include

• Online payment via Pay Now - this is the preferred method of payment.
• Credit card over the phone.
• EFTPOS (cheque, savings or credit) on campus.
• BPAY - your unique BPAY customer reference number (CRN or Ref) will be on your invoice.
• Fly Wire (for international students) - your Flywire payment details will be on your invoice.

If you have selected FEE-HELP as your payment option then your balance will show on the invoice sent to your student email account.

Can I pay for my subjects instead?

You can also choose to pay for part or all of your subjects. Follow the instructions above to pay upfront or Pay Now.

Your FEE-HELP amount will be recalculated after you have made an upfront payment. This can only be done before census date.

View your FEE-HELP balance at myHELPbalance.

You will have a hold on your account if you have outstanding fees or an administrative block.

Please note this is not relevant for Higher Degree by Research students.

View your final grades for the study period.

Note: Blackboard lists your assessment marks only. Marks for final exams, final assessments or final trimester results are not published in Blackboard.

Degree evaluation will enable you to see what subjects you have completed and what you still need to complete for your course.

You can view an unofficial transcript for a simple list of subjects you have completed, and their relevant grades.

Official Academic Transcripts cost $15 each

You can also request a transcript on campus

1. Complete a Certification Form, with supporting documentation as outlined on the form.
2. Submit the form to Student Services, and make payment.
3. Refer to the Processing and Delivery section below for time frames.

Certifications forms can be found on our Policies and Forms page:

• Torrens University
• Think Education 

Requesting a transcript via email

1. Complete a Certification Form.
2. Email Student Services and attach the Certification Form, with supporting documentation as outlined on the form.
3. Student Services will process your request. Refer to the Processing and Delivery section below for time frames.
4. Pay for your transcript:
   • EFTPOS over the counter on campus
   • using the PayNow function in your Student Portal once your request has been processed and you receive an invoice.

Note: You can obtain an unofficial transcript from the portal free of charge.

Certifications forms can be found on our Policies and Forms page:

• Torrens University
• Think Education 

Processing and Delivery

Once we receive your request and payment we will try to action your request as soon as possible, during peak times it may take a bit longer. 
Your documents will be sent via standard post with tracking, please allow 2-6 business days for delivery. Overseas destinations will take longer. 

Note: Before you request your academic transcript, please ensure you have no outstanding fees. Your transcript request will not be processed until all fees are paid.