Make sure to give us your current address!

Please don’t use any University academic or administrative areas as your home or mailing address.

Home address: You need to provide your residential home address—no PO Boxes allowed. If you're a temporary resident in Australia, your home address must be an overseas one.

Mailing address: If you're a permanent resident or Australian citizen, you don’t have to enter a mailing address unless you want your mail from the University sent somewhere other than your home address. Once you’ve entered a mailing address, make sure to keep it up to date. If you're a temporary resident in Australia, you must provide an Australian mailing address.

Billing address: Only provide a billing address if you want your University invoices sent somewhere other than your home or mailing address. This address will appear on your invoice. If someone else, like an employer, sponsor, or your parents, is paying your fees, it's up to you to send them the invoice, either by post or electronically.

Telephone numbers: It's super important to keep your phone number up to date. You can add, change, or delete any phone numbers as needed.

Emergency contact: We need to know who to contact in case of an emergency. This could be a parent, guardian, relative, or a close friend—someone local, interstate, or even overseas.

TCSI Reporting: The University is legally required to collect information for the Commonwealth Government, so it's important to make sure the info you provide is accurate. Any details we already have will be displayed, so just double-check and update them if needed.

Need to update your details? Change of details form - Torrens University | Change of details form - Think Education

Read the Privacy Policy.

Your USI (Unique Student Identifier) is your individual education number for life and is required by the Australian Government to complete your course.

Learn more and find out how to add a USI to your student account.

The University is dedicated to giving all students the right support and services. If you have any specific needs, please let us know by filling out this section. If you'd rather talk to someone directly, feel free to contact us - we're here to help!

Accessibilty services

This shows the current fee status we have on record for your course(s).

How do I check my fee status?

In the Student Portal, under the Student Finance menu, Click on 'Account Summary by Term'.

In the Description column, you will see the fee payment type (e.g. International Tuition Upfront, Domestic FEE-HELP).

You will only be able to see this after you have enrolled in at least one subject.

Status types

International students should double-check that their fee status is listed as 'International.

Domestic fee-paying students might be able to apply for FEE-HELP by completing the Request for FEE-HELP Assistance form. You can easily complete both the HECS-HELP and FEE-HELP forms online by selecting the right options on your screen.

If you’re a Commonwealth Supported student, don’t forget to fill out the Request for Commonwealth Support and HECS-HELP form. This includes eligible New Zealand Citizens and Permanent Residents who are enrolling as Commonwealth Supported students. If you’re enrolling in more than one course, you’ll need to complete a form for each one where you have Commonwealth Support.

At Torrens University Australia, we understand the financial commitment our domestic students make, and we're here to support you throughout your education while ensuring your rights are protected under Australian law.

This policy covers everything related to domestic student fees, including how fees are collected, managing student loans like FEE-HELP, HECS-HELP, and VET Student Loans (VSL), and how refunds or re-credits of your HELP/VSL balance are handled.

Domestic Fees Policy - Torrens University
Domestic Fees Policy - Think Education

At Torrens University Australia, we understand the financial commitment international students make, and we're here to support you throughout your education while protecting your rights under Australian law.

This policy covers everything related to international student fees, including how fees are collected and refunded, with a focus on fairness, transparency, and compliance with the Education Services for Overseas Students Act 2000 and other important regulations.

This policy aligns with the Education Services for Overseas Students Act 2000 and other relevant guidelines to ensure compliance and support for our international students.

International Fees Policy - Torrens University
International Fees Policy - Think Education

Enrolment Policy - Torrens University

Enrolment Policy - Think Education

Your student visa is granted for the length of your course, and the University will keep an eye on your progress to make sure you're on track.

Sometimes, though, there are valid reasons why you might not finish within this timeframe. If you need to extend your visa, the University will look at your situation to see if you’re eligible for an updated Confirmation of Enrolment (CoE).

Keep in mind, if you haven’t maintained a full-time study load or passed all your subjects, you might not be approved unless there are extenuating circumstances.

You may decide that you want to enrol in a different course that better suits your career/study goals.

Students applying for a transfer must satisfy the admission criteria for the course for which they are applying as per the Admissions Policy (including consideration of whether the course has available places at a particular location and/or is being taught out due to academic changes).

A leave of absence (LOA) is a temporary break from your studies where you stay enrolled at the university but don’t attend classes or take part in academic activities. It’s usually for a set period, up to one year, and after that, you're expected to return and continue your studies.

• Torrens University - Application for Leave of Absence
• Think Education - Application for Leave of Absence

Returning from Leave of Absence

When you return from your leave, depending on how long you are away, remember that your course might have changed or been discontinued during your time off. The University will work with you to figure out the best way forward according to the rules and policies.

If you choose not to take a leave of absence, or do not wish to transfer to another course, you may decide to withdraw from your course completely.

Please check the key dates is the Enrolment Policy, for deadlines by which you can vary their enrolment with or without academic and/or financial liability.

• Torrens University - Withdrawing from a Course Procedure
• Think Education - Withdrawing from a Course Procedure
• Course Withdrawal Form (on MyHub)

Before proceeding, please review the Enrolment Policy and the International Student Study Load Reduction Procedure on the Torrens University Australia website. Keep in mind that depending on when you apply for a reduced study load, you could still be liable academically and financially. To avoid any penalties, make sure to apply at least 14 days before the start of the study period.

Students need approval to take on more than a 1.5 equivalent full-time student load (EFTSL). Keep in mind that taking on extra subjects may impact your workload and require more time to keep up with all your subjects during the study period. Also, note that a study overload won’t be accepted as a reason for any assessment changes, like extensions, exam deferrals, or adjustments to assessment results. It also can't be used as grounds for appealing any interventions or penalties due to poor academic progress.

If you decide not to continue with the study overload after getting approval, make sure to withdraw from the extra subject before the relevant deadlines—census date for domestic students, and 14 days before the study period for international students and domestic students in non-HELP/VSL courses—to avoid any academic or financial penalties.

University policy requires you to enrol under your full legal name and verify your citizenship and identity.

Your legal name must be used by the University for specific purposes such as reporting to Australian and state government bodies and in official statements.

Your legal name must also match what is recorded on your:

• International visa
• USI
• FEE-HELP/VET Student Loan (domestic)

Your legal details will appear on official University documents, such as your testamur, academic transcript and student card, and display in some of our systems.

If you have changed your legal name, you can request to have this updated on your student record using the 'Change of Details' form

You must attach supporting documents with your request, as stated on the form, such as:

• Registered Marriage certificate
• Change of Name Certificate - issued by the Register of Births, Deaths and Marriages in the applicable state or territory
• Driver’s Licence
• Passport

Please refer to the form for the further information about supporting documents.

• Torrens University - Change of Details
• Think Education -  Change of Details

It is important we have the correct information for you in case we need to contact you.

Mailing address and phone number:
Update these in your Student Portal by going to the Personal Information > Addresses and Phones section.

Note: the address listed as Mailing Address is the address where you are currently living.

Personal email and other addresses - submit a completed 'Change of Details' form to Student Services for all other changes.

• Torrens University - Change of Details
• Think Education -  Change of Details

If you have studied anything within Australia since 2015 you may already have a USI.

Find your USI here

There are 4 ways to help you retrieve your USI if you can’t remember it. They are:

• Email address you might have registered with originally
• Mobile number and date of birth
• Personal Details and Check Questions
• Personal Details and an ID Document

Once you have your USI, you can provide it to us via the Student Portal.

1. Log into the Student Portal using your student email credentials.
2. Go to the 'Personal Information' section and click on 'Unique Student Identification'.
3. Enter in your USI number into the box provided and select 'Continue'.
4. A confirmation message ‘Thank you, your USI has been saved’ will be displayed.

This will upload your USI into your student information system against your enrolment record.