We are committed to helping you through your study journey. Our understanding Student Support staff and dedicated Success Coaches are there to support you with academic skills coaching, orientation, integration (from the start of your program to finish), industry placements and internships.
We place a strong emphasis on personal responsibility - we expect students to be self-directed and take a key role in shaping their education.
Your campus Student Services team will be able to assist you with a wide range of enquiries and point you in the right direction for help with academic skills and English language courses.
Your residential address is the place where you live. You must:
Log in to My Account to update your address.
For a full list of Student Visa Conditions, please see Department of Home Affairs - Student Visa Conditions
Taking a Leave of Absence means taking a break from study while remaining enrolled. It is also called deferring.
International students cannot take a Leave of Absence unless there are compassionate or compelling circumstances.
These are generally circumstances that:
For a full list of limited circumstances please refer to the Enrolment and Attendance Policy.
You'll need to complete the appropriate Application for Leave of Absence (Deferral) form below:
International students may transfer to another Australian institution. Generally you cannot transfer between colleges or universities before completing 6 months in your principal course.
There are situations where a transfer request will be granted because it is in your best interest,or due to compelling circumstances. You will need to seek approval for release in your first six months, and have a valid enrolmentoffer from another registered provider.
We can only approve the request in limited circumstances as outlined in the following documents:
We advise you to contact Immigration (Department of Home Affairs) for advice on if you need a new student visa. See more information at:
This insurance helps you meet the costs of medical and hospital care you may need while in Australia such as:
You must have Overseas Student Health Cover (OSHC) for the duration of your visa at the time of admission into your course.
OSHC must be purchased from an approved Australian insurance provider.
Different insurers may offer different levels of cover, so compare policies to choose the one that is right for you.You may want to take out extra insurance such as dental, physiotherapy and optometry services.
In an emergency, call 000 and ask for an ambulance.
You can also visit the emergency department at your nearest public hospital.
You will not have to pay for most emergency services in public hospitals when you show your OSHC card.
Some private hospitals also offer emergency services but require an up-front payment before treating you.
There are a number of accommodation options for students in Australia. Things you should consider when choosing where to live include:
Please ask your Student Services team for help with your search for accommodation.
Popular accommodation options for international students in Australia include:
Accommodation costs will depend on the city you'll live in and what type of accommodation you choose. Visit www.studyinaustralia.gov.au for more information about accommodation for international students.
You may choose to share an apartment or house with other students. These are normally rented through a real estate agent. Search for rental accommodation on websites like Realestate.com.au or Domain.com.au.
Things to know about renting a property from a real estate agent:
A homestay gives you the opportunity to live with a family in their home, which can be a good option for younger students. You will have all the comforts of an established home, often with meals and cleaning included. Homestay accommodation can be organised through the Australian Homestay Network (AHN).
Host families are thoroughly screened to ensure they can provide a suitable living environment for students. The “host” provides accommodation and support for an agreed-upon period of time and rate.
Homestays are designed to support international students and help improve their language skills and at times study skills. Students learn to understand the culture and customs of the region in which they are studying. Many of our students make life-long friends with their host.
Rooms are furnished, meals are usually fully catered and colleges often provide access to facilities such as recreational rooms, TV and lounge areas, gymnasiums and BBQ areas. There is often study support and tutors available.
Students studying at Leura Blue Mountains Hospitality school will live in twin share hotel style furnished rooms.
If you study in Adelaide you can choose to live at one of three colleges near campus.
The apartments are purpose built for students and only students may live there. They offer safe and secure independent living and are furnished. Single and twin rooms may be available and usually have ensuite bathrooms and small kitchens.
Student accommodation is located conveniently to universities and colleges, public transport, shops and restaurants. You wil live in a community of like minded students and there may be study support and communal areas for recreation or study on site.
All host cities have student apartments available to rent. Some of the well known groups include Unilodge, Urban Nest and Iglu. Find links to these and other accommodation search sites in the Useful links section below.
Your responsibilities include:
You have the right by law to:
If there are any problems with your accommodation talk to your agent or landlord (if renting), your international student support staff for on-campus living or the service where you found your homestay.
If you are renting, organisations such as Tenants' Unions and consumer advocates can help. Find your state's Fair Trading and Tennants' Services on this list complied by consumer advocacy group Choice.
Find short term accommodation for when you first arrive, such as youth hostels, short stay and budget accommodation:
The key things to remember are:
We offer two types of English courses for international students.
Improve your academic English skills before beginning your main course.
You can start this course on any Monday and continue until you have reached your goals.
Study a General English course to become more confident with English and learn more about Australian culture, customs and speech before you start to study.
For more information on the above courses click here
The student counselling service is freeand confidential.
We can help you with:
Visit the Counselling page to get in touch.
Find information on travelling from the airport and around your new home city below:
Sydney Airport is about 8km from the city. Travel options include train, shuttle bus/mini-van, taxi or car.
Tullamarine, Melbourne's main airport, is 23km from the city. There is no train to Tullamarine.
International students are not usually entitled to student travel concessions (discounted city public transport tickets)
If you arrive before your course start date or orientation day, please feel welcome to visit the campus and make contact with your Campus Student Services team.
If you have any problems with your home stay, study, or life in Australia, you can get help from any of the following people:
You will receive a special Under 18 email prior to arriving on campus that will provide you with details on where to find and how to contact all of the above people . This email will also contain important information to keep with you at all times in case of an emergency. Your point of contact during campus business hours is student services, who will provide you with all areas of guidance and support in settling you into your studies and Australia. Please contact your Campus Director whose number is located on your under 18's email if you are in an emergency situation outside of normal campus business hours.
|Campus Director - Level 3||Kim Sabey|
|Student Support Services - Level 3||Rose Lennon|
|Campus Director||Melinda McLeod|
|Operations Manager||Kimberley Roberts|
|Campus Director||Georgie Bellas|
|Student Support Services||Winny Prasetyowati|
|Patricia Ribeiro De Melo|
|Campus Director -3rd Floor||David Whyte|
|Student Support Services||Vihari Yaganti|
|Campus Director - 4th Floor||Darren O'Connell|
|Student Services Team - 4th Floor||Janice Chen|
|Campus Life Assistant||Sussan Mah|
|Campus Director - 1st Floor||Rebecca Murphy|
|Student Services Team - 1st Floor||Wendy Ma|
|Campus Director||Eloise Pascoe|
|Senior Student Services Advisor||Kerri Lord|
|Campus Director - 1st Floor||Kirstyn Fitzgerald|
|Senior Student Services Advisor||Sharon Toso|
|Campus Director||Terese McAleese|
|Senior Student Services Advisor||Erin McLeod|
|Campus Director||Karen Scott|
|Senior Student Services Advisor||Jacob Cusumano|
|Campus Director||Kirstyn Fitzgerald|
|Senior Student Services Advisor||Sharon Toso|
Your International Student Guide contains lots of vital information that can ease you into your new life here in Australia. For help in settling into your studies and life, please click on either the Torrens University or Think Education guide below. You may wish to download a copy to keep for easy reference