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Student Hub: International Students

International Students

Medibank/ahm Cyber Incident (Oct 2022)

Medibank and it’s subsidiary, ahm, have confirmed a significant cyber incident in which customer data has been stolen, including the data of OSHC customers. Medibank/ahm is currently in the process of contacting affected customers to provide support and guidance on what to do next.

Even if you haven’t been affected, please remain vigilant and be on the lookout for suspicious communications received via email, text or phone call. Medibank/ahm will never contact customers requesting passwords or other sensitive information. Please report any suspicious emails or texts to scaminvestigations@ahm.com.au.

For more information about the incident and Medibank/ahm’s response

The Department of Education has released a factsheet for international students in response to the incident.

Welcome

Talk to an International Student Wellbeing Coordinator

International Student Wellbeing Coordinators are here to help give you the best possible experience.

Our dedicated International Student Support team provide guidance and information on:

  • Student visa conditions – attendance, progression, COE extensions
  • Understanding policies and procedures
  • Living in Australia – accommodation, transport and much more
  • Wellbeing advice and referrals – counselling, disability
  • Settling into Torrens University – daily virtual information sessions

Need more help from someone with specialised knowledge of the issues facing international students? Please get in touch.

Student visa

International students must meet the conditions of their student visa.

Find out more about Student Visa conditions.

Getting started guide

Read the step-by-step getting started guide to ensure a smooth transition to your studies.

International student guide

For help in settling in, download the International Student Guide:

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Campus tours

Did you miss your campus Orientation as you were waiting for your Student Visa?

Don't worry... join a campus tour (being offered once a week) where you can view the campus facilities, meet support staff and have your questions answered.

  • Wakefield, Adelaide - please email us requesting a day and time that suits you.
  • Surry Hills, Sydney - every Tuesday at 10am -  meet at Student Services desk
  • Ultimo, Sydney - every Thursday at 10am – meet at Student Services desk
  • Bowen Terrace, Brisbane - every Tuesday at 9:30am – meet at Student Services desk
  • Flinders Street, Melbourne - Every Wednesday at 2:30pm – meet at Student Services desk
Students standing in line and using mobile devices

MentorConnect Program

Connect with a current student mentor

 

MentorConnect offers you experienced students, who have been where you are now, to have one-on-one online messaging and mentoring sessions. They can support you in your transition to University, learn strategies to find answers to your questions and build long-term friendships.

MentorConnect is available to all new students offshore and onshore in their first trimester.

To join:

Simply watch the below video that shows you how to join and then head to VYGO and click on the Login in tab at the top.

If you have any questions or need assistance please attend one of the MentorConnect Information sessions:

You can also email us.

Virtual support sessions

With an International Student Wellbeing Coordinator

Person wearing headphones and using a laptop

We run online live Zoom sessions to talk to a real person in real-time and where you will be guided through:

  • how to login to your learning portal (Blackboard) and attend online classes or access recorded lectures
  • how to find your assessments and internet requirements
  • answer any other questions you may have

To attend a session press ‘click here’ on the day and at the time that the session is running. All the sessions are shown in Sydney time, to make sure you get the time of the session right you can use the Timezone Converter

If the sessions below do not suit you, you can book a one on one virtual support session at another time.

From 5 September - 16 December 2022

Monday
Tuesday
Wednesday
Thursday
Friday

Getting Started Session

How to log into Blackboard, activate student email and much more.

4.00pm Sydney time

Join the session

Open Question Session

If you are struggling, please join to receive support and have any questions answered.

4.00pm Sydney time

Join the session

Getting Started Session

How to log into Blackboard, activate student email and much more.

4.00pm Sydney time

Join the session

Open Question Session

If you are struggling, please join to receive support and have any questions answered.

4.00pm Sydney time

Join the session

Blackboard support

Having technical difficulties with Blackboard?

Contact Blackboard Support

Important updates

Student return plan

Pre-arrival information sessions

DHA letters and Form 1545

COVID-19 vaccinations

COVID-19 visa allowances

COVID-19 updates

International students guide

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Before you arrive

Before you arrive please ensure you have a look at the International Student Guide as it contains a lot of vital information, to help you settle into your studies and life in Australia.

Plus visit our Living In Australia page for information on accommodation, emergencies, opening a bank account in Australia and much more.

Person drinking a cup of tea while using a laptop

IT requirements

You will need access to a desktop computer or laptop to access digital learning resources, submit and complete assessments, and use online communication and collaboration tools.

You will not be able to properly engage in your studies or your classes with a mobile or tablet.

Person signing a document

CoE

The Confirmation of Enrolment (CoE) is an official document issued to international students who intend on studying at an Australian education provider.

It confirms that you have accepted a place in a course, and have paid your tuition fees and Overseas Student Health Cover premium (OSHC).

View of an neat, tidy bedroom

Accommodation

Accommodation costs will depend on the city you'll live in and what type of accommodation you choose, including:
  • student accommodation
  • homestays
  • private renting and share houses

Learn about the different accommodation options for you.

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OSHC Healthcare

To maintain your student visa, you must maintain Overseas Health Cover (OSHC) for the duration of your stay.

You can either select your own OSHC provider or request the university do it for you at the time you enrol at Torrens University.

This insurance helps you meet the costs of medical and hospital care you may need while in Australia.

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Time zones & converter

Australia's states and territories are divided into five standard time zones, and some of these follow daylight savings time during the summer months.

Use the handy time zone converter and check the guide to different time zones in Australia.

Scam alert

Scams

A scam involves an organisation or individual who tries to deceive or trick victims into giving them money or stealing their identity. A scam is illegal, even if they do not succeed.

Find out what to look for, and how to protect yourself against, scams that target international students.

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Under 18s

Before you arrive on campus, we will provide you with contact details for Student Services, your Campus Director, and other support services.

We will also give you important information to keep with you at all times in case of an emergency.