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Student Hub: International students

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News Update

 

As an international student, if I study 100% online will this affect my visa? 

No, it will not affect your current student visa. You can continue studies in the online learning environment according to advice from the University.  Any remote/online study done due to COVID-19 will also be counted towards the Australian study requirements for a Post-Study Work Visa (PSWR) as long as you have a valid visa during this study.

This means that if you start studying online in T1 and T2, 2021 it will be counted towards your study requirements for PSWR as long as you hold a student visa whilst undertaking this study.  The Australian Government has recently advised that study completed Online Offshore will count towards the requirements for a Post-Study Work Visa for existing and new student visa holders. 

For further information, please refer to the following government sites: 

 

Australian Government announces changes to student visa arrangements to ensure International students are not further disadvantaged by COVID-19. CLICK HERE to find out more.

 

New COVID-19 Pandemic Event Visa. If your Student Visa is about to expire, you are unable to return home, you do not meet the requirements for another visa or you do not have access to sufficient funds to pay a further visa application then you may be eligible for the new COVID-19 Temporary Activity Visa – CLICK HERE to find out more. Please contact your Agent for more details.

Can I travel internationally in 2021? To read more CLICK HERE 

 

Temporary Relaxation of Working Hour Restrictions for Student Visa Holders

The previous 40 hour a fortnight working restrictions that student visa holders had to abide by, have been eased temporarily. This means that for the time being international students can now work more than 40 hours a fortnight if they are working in some industries. For a full list of industries that are included and for more information click here.   

 

No supporting letters for travel exemptions 

At this stage no supporting letters will be issued to students for travel exemption applications. With courses being offered online it is not mandatory for students to be onshore and international students are not eligible for travel exemptions. This is a decision made by the Australian Government and not Torrens University. Please continue to check the DHA website for more details. 6 important updates on re-opening Australian boarders for international students, click here to watch the Insiders Guide video. 

Scam Alerts 

1. The COVID-19 vaccination IS FREE, however scammers will seek to exploit South Australians during the rollout, so be on the lookout for fraudulent phone calls, messages and advertisements. DO NOT give out your personal information.

To learn how to protect yourself and Know The Scam:  visit www.police.sa.gov.au/scams 

2. Torrens University has been made aware of a Instant Study Loan Scam - Please only use the official and safe channels that are available on the bottom of you Offer Letters to pay your tuition fees. If you have any concerns that you maybe being scammed, please email us at intstudentadvisor@torrens.edu.au or visit the SAPOL site at: https://www.police.sa.gov.au/your-safety/scams-and-cybercrime


Sydney's first International Student Welfare Hub

Sydney’s first dedicated International Student Welfare Hub aims to support and empower thousands of vulnerable international students impacted by the ongoing COVID-19 crisis.  Launched in early 2021, The International Student Welfare Hub has been established through a truly grassroots collaboration of more than 50 organisations, including civic groups, not-for-profits, community associations and education industry representatives. With such public endorsement, Sydney Alliance, in partnership with Sydney Community Forum, secured a $100,000 grant from the City of Sydney to run a 12-month pilot program.    The Hub aims to support international students in NSW with issues such as wage exploitation, low accommodation standards and social isolation, all of which were exacerbated during the pandemic. It also aims to ensure the safety of all students in their time of need. A distinguishing feature of The Hub is that it is entirely driven by students and volunteers.

Address: 72 Mary Street, SURRY HILLS  NSW  (02) 9283 0480

Blog - International Education Association of Australia (IEAA)

Online Workshops

Virtual Support Sessions  

Julie and Emma, your International Student Advisors, are here to assist you during your first trimester of study at Torrens University.

We run online live Zoom sessions where you will be guided through:

  • how to login to your learning portal (Blackboard)
  • how to attend your online classes and access your recorded lectures
  • how to find your assessments
  • study and internet requirements
  • answer any other questions you may have

These sessions are an opportunity to get to talk to a real person in real time and get an instant response.

To attend a session press ‘click here’ on the day and at the time that the session is running. All the sessions are shown in Sydney time, to make sure you get the time of the session right you can use this website https://www.thetimezoneconverter.com/  

If the sessions below do not suit you, you can book a one on one virtual support session at another time clicking here.

May 2021

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • 10

    Blackboard Support Needed?

     

    Click here to access 24/7 help with Blackboard.

    You can use the live chat function, submit an enquiry form or call on the phone. 

     

  • 11

    Workshops for Study Success

     

    Click here to check out the full schedule of Study Success Workshops 

     

  • 12

    English Corner 

    Join your International Student Advisors and fellow classmates from around the world to practice your English and casual conversation.

    Drop in any time between 4pm - 5pm 

    Click here to join us on Zoom 

  • 13

    Blackboard Support Needed?

     

    Click here to access 24/7 help with Blackboard.

    You can use the live chat function, submit an enquiry form or call on the phone. 

     

     

  • 14

    Join Study Melbourne and IndianCare to hear about support available for onshore Indian international students

     

    11am - 12pm AEST

    Click here to register with Study Melbourne 

  • 17

     

     

     

     

     

  • 18

    Marsupials and More!

    We are bringing a little bit of Australia to our offshore students! Meet some of Australia's unique wildlife in your very own home. 

     

    Click here to register today. 

    *You must register to attend* 

  • 19

    FREE Excursion Day! 

    Adelaide students - visit the Adelaide Zoo, 10am 

    Click here to register & for more info

    Brisbane students - visit Lone Pine Koala Sanctuary, 9am 

    Click here to register & for more info

    *You must register to attend*

  • 20

    FREE Excursion Day! 

    Sydney students - visit the Sydney Wild Life Zoo, 10am 

    Click here to register & for more info

    Melbourne students - visit the Sea Life Aquarium, 10am 

    Click here to register & for more info

    *You must register to attend*

  • 21

    English Corner 

    Looking for a place to chat with other please in English? 

    Drop in to our English corner for some casual conversation and to meet new people in a relaxed session held by your International Student Advisors.

    3pm - 4pm

    Click here to join us via Zoom 

  • 24

    Afternoon of Trivia

    Meet students from all over the world, engage and have some fun at our online trivia afternoon

    4pm - 5pm AEST 

    Click here to join us on Zoom 

  • 25

    Mentor Program for New International Students 

    Peer 2 Peer Program Information Session!

     

    Attend and meet a Student Mentor and gain extra support from a current Torrens University Student!

    1pm - 2pm AEST

    Click here to join us on Zoom 

  • 26

    English Corner 

    Looking for a place to chat with other please in English? 

    Drop in to our English corner for some casual conversation and to meet new people in a relaxed session held by your International Student Advisors.

    3pm - 4pm AEST

    Click here to join us via Zoom 

  • 27

    Information Session for Trimester 2 

     

    Learn how to login to Blackboard, how to contact your lecturer and how to attend your online classes. 

    1.30pm - 2.30pm 

    Click here to join us on Zoom 

  • 28

    Workshops for Study Success

     

    Click here to check out the full schedule of Study Success Workshops  

     

     

 

 

 

Coronavirus Update for International Students

Queensland Government Initiative  

The Queensland Government has allocated $2.2 million to helping international students. The package covers access to professional support counsellors, isolation care-packs, pre-prepared meals and other living expense payments to students. Vygo platform is offering one on one sessions with Student Advisors on accommodation, food, mental health etc. To register for a one on one session via Vygo click here 

For more information click here

Urgent Assistance with Food for International Students 

If you have lost your job and are struggling to feed yourself and your family, Foodbank is an organisation that works to feed everyone across Australia, including international students, for more information Foodbank

If you are in urgent need of food assistance, please call Foodbank on (07) 3395 8422 and they can help you find a charity in your area that will support you.

Accommodation for International Students 

Homeless and in need of urgent accommodation - International Students:

An ISSN home stay initiative through the Australian Homestay Network can provide a short-term accommodation arrangement between an individual or family (host) and an eligible international student (guest). We anticipate the home stay period will be for 4 weeks (a shorter length of stay may be available upon request) and will include accommodation in a private bedroom, meals (unless otherwise arranged) and utilities. The ISSN host is providing discount services for the student in need through the Australian Homestay Network (AHN).

For more information: https://www.homestaynetwork.org/issn/

For more details email your international student advisors at intstudentadvisor@torrens.edu.au please include your student ID number, phone number and which state you are currently in and we will be in touch as soon as possible.

Victorian Government Initiative 

If you are a international student and need additional support or assistance please email us at intstudentadvisor@torrens.edu.au. We will then book in a time to virtually meet you, discuss your needs and then refer you to Study Melbourne directly for assistance through there new referral form process.

Update 30th May - International Education Short-Term Recovery Plan.

The International Education Short-Term Recovery Plan outlines a comprehensive package of initiatives that will reset and stimulate the sector. This investment will also lay the path for a new long-term International Education Strategy to be released mid-2021. To learn more CLICK HERE

Updated 19th January - The Victorian Government has allocated $45 million worth of funds to support international students during the pandemic. Up to 40,000 International Students enrolled at Universities, TAFEs, private vocational education and training providers and English language colleges could benefit from the relief payment. The payments require co-contributions from university hardship funds. Students can also access rent relief and are eligible for the Working for Victoria initiative, which helps people who have lost their jobs to find new employment.

 

Red Cross Extreme Hardship Support Program 

If you are not eligible for the International Student Emergency Relief Fund (ISERF) then you may be eligible for the Extreme Hardship Support Program. This is being offered in limited numbers to international students who;

  • have applied for ISERF, received an unsuccessful outcome, and have no further opportunity to reapply
  • have not applied for ISERF as the Stream 1 fund through their University or TAFE has now closed
  • have not applied for ISERF, because they have self-assessed as not eligible according to ISERF criteria (enrolment or employment dates).

Click here to learn more about eligibility and how to apply. 

 

Urgent Assistance with Food for International Students 

If you have lost your job and are struggling to feed yourself and your family, Foodbank is an organisation that works to feed everyone across Australia, including international students, for more information Foodbank. They currently have a Pop up Shop located at 230 La Trobe street in Melbourne, just make sure to take your student ID card. For times and availability please check here https://www.foodbank.org.au/students/?state=vic 

If you are in urgent need of food assistance, please call Foodbank on (03) 9362 8300 and they can help you find a charity in your area that will support you.

The Victorian Government has provided $1 million to support international students through the City of Melbourne’s Our Shout food voucher program, and $1 million in funding to SecondBite, Foodbank Victoria and OzHarvest to provide free food and meals to international students in Victoria who are doing it tough.

 

COVID Isolation Payments 

The Victorian Government is offering one off payments to people who have to self isolate or quarantine due to COVID - 19. This includes parents, carers and guardians of children who are unwell.

$300 Test Isolation Payment 

Eligibility;

  • Over 17
  • Have been tested for COVID
  • Live in VIC
  • Would have worked during the self isolation period but are unable to do so due to having to self isolate after the COVID test
  • Not receive any income during self isolation
  • Have no sick leave (including special pandemic sick leave) left
  • Not receiving Gov assistance ie Jobseeker or Jobkeeper

Docs req;  

  • Victorian ID (drivers licence, proof of age card)
  • Copy of VEVO if you are a visa holder
  • Evidence you are employed (payslip, letter of employment)

Click here for more information

$450 Payment for People Who Have Tested Positive COVID - 19 

Eligibility;

  • You must have been instructed by the Department of Health and Human Services to self isolate or quarantine at home after testing positive for COVID 19 (or someone you care for has)
  • 17 years or older
  • Live in VIC (including people on Temporary Protection Visas and Temporary Working Visas 457 and 482)
  • Would have worked during the self isolation period but are unable to do so due to having to self isolate after the COVID test
  • Not receive any income during self isolation
  • Have no sick leave (including special pandemic sick leave) left
  • Not receiving Gov assistance ie Jobseeker or Jobkeeper

Workers include those that are permanent, casual, part-time, fixed term, and self-employed. You don’t need to be a citizen or permanent resident to be eligible.

Click here for more information 

*You will have to replay the money if you do not self isolate while you are waiting for your results or if you provide false information*

 

Accommodation for International Students 

Homeless and in need of urgent accommodation - International Students:

An ISSN home stay initiative through the Australian Homestay Network can provide a short-term accommodation arrangement between an individual or family (host) and an eligible international student (guest). We anticipate the home stay period will be for 4 weeks (a shorter length of stay may be available upon request) and will include accommodation in a private bedroom, meals (unless otherwise arranged) and utilities. The ISSN host is providing discount services for the student in need through the Australian Homestay Network (AHN).

For more information: https://www.homestaynetwork.org/issn/

For more details email your international student advisors at intstudentadvisor@torrens.edu.au please include your student ID number, phone number and which state you are currently in and we will be in touch as soon as possible.

 

New South Wales Government Initiative 

Sydney's first International Student Welfare Hub set to support thousands

Sydney’s first dedicated International Student Welfare Hub aims to support and empower thousands of vulnerable international students impacted by the ongoing COVID-19 crisis.  Launched in early 2021, The International Student Welfare Hub has been established through a truly grassroots collaboration of more than 50 organisations, including civic groups, not-for-profits, community associations and education industry representatives. With such public endorsement, Sydney Alliance, in partnership with Sydney Community Forum, secured a $100,000 grant from the City of Sydney to run a 12-month pilot program.    The Hub aims to support international students in NSW with issues such as wage exploitation, low accommodation standards and social isolation, all of which were exacerbated during the pandemic. It also aims to ensure the safety of all students in their time of need. A distinguishing feature of The Hub is that it is entirely driven by students and volunteers.

Blog - International Education Association of Australia (IEAA)

Initiatives;

24/7 support for international students on the COVID-19 hotline (13 77 88). Information on rental evictions, medical and mental health access, legal aid and emergency support can be accessed via the hotline.

50,000 free subscriptions on offer for the My Legal Mate app. The app offers legal assistance with 4 main topics and is offered in 6 different languages (Hindi, Chinese, Vietnamese, Thai, Korean and Portuguese). You are eligible for the app if you are enrolled into or have just recently graduated a course in NSW or currently hold a subclass 500, 408 or 485 visa. 

How to Apply;

Applications to download the app are now open. Click here to download today. For any further enquiries please email study.nsw@treasury.nsw.gov.au 

Refer to your state based agency, Study NSW for further details and valuable local resources

 

Urgent Assistance with Food for International Students 

If you have lost your job and are struggling to feed yourself and your family, Foodbank is an organisation that works to feed everyone across Australia, including international students, for more information visit Foodbank

If you are in urgent need of food assistance, please call Foodbank on (02) 9756 3099 and they can help you find a charity in your area that will support you.

Oz Harvest Food Market 

The Waterloo Market provides nourishing food to those in need, free-of-charge. No ID needed to access your hamper. 

Address: 95 Wellington St, Waterloo *10-min walk from Redfern Station*

Open: Tuesday to Saturday – from 10am – 2pm. Click here to read more. 

Foodbank Hampers

Foodbank are  helping to assist international students in NSW by providing free of food hampers. Each hamper is valued at $80 and packed with items such as instant meals and coffee, plus pantry staples such as breakfast cereal, long-life milk, rice and sauces.

Click here to complete the application form or call Foodbank NSW & ACT on (02) 9756 3099 to find your closest distribution centre. 

 

Accommodation for International Students 

Homeless and in need of urgent accommodation - International Students:

An ISSN home stay initiative through the Australian Homestay Network can provide a short-term accommodation arrangement between an individual or family (host) and an eligible international student (guest). We anticipate the home stay period will be for 4 weeks (a shorter length of stay may be available upon request) and will include accommodation in a private bedroom, meals (unless otherwise arranged) and utilities. The ISSN host is providing discount services for the student in need through the Australian Homestay Network (AHN).

For more information: https://www.homestaynetwork.org/issn/

For more details email your international student advisors at intstudentadvisor@torrens.edu.au please include your student ID number, phone number and which state you are currently in and we will be in touch as soon as possible.

South Australian Government Initiative 

 

Update 13th November: NOW CLOSED - The South Australian government has announced a second round of financial grants is now available for students who are still experiencing financial hardship. The $500 emergency cash grant is for international students who meet the below criteria;

  • An international student enrolled to study with an education provider that has a South Australian campus
  • Resides in South Australia and is currently onshore in South Australia
  • Can be described as a;
    • Higher education student with one of South Australia’s private higher education institutions/private universities
    • Vocational Education and Training (VET) student (excluding students on packaged programs with one of South Australia’s three public Universities*)
    • English language student (excluding students on packaged programs with one of South Australia’s three public Universities*)
    • Pathway student (excluding students on packaged programs with one of South Australia’s three public Universities*)

If you meet this criteria, and can demonstrate financial hardship as a result of the COVID-19 pandemic, you are welcome to apply by clicking here.

Refer to your state based agency, Study Adelaide for further details and valuable local resources

 

Rent Relief 

The South Australian Government has advised they are now offering rent relief to residents and international students are included in this. To be eligible you must meet the following criteria;

  • A residential tenant can demonstrate they have been significantly impacted by the COVID-19 pandemic, has less than $5,000 in savings and is paying more than 30% of their current income in rent (a tenant is defined as being in rental hardship if this criteria is met); and
    • The landlord provides rent relief to the tenant(s) within the period from 1 October 2020 to 31 March 2021 (inclusive).
  • A revised rental agreement (or other evidence to substantiate the provision of reduced rent) needs to be provided as part of the application process.
  • Residential landlords are eligible for a second round grant irrespective of whether they received a rental grant in the first round of the Residential Rental Grant Scheme (where appropriate relief has been provided).

Please note that in order to receive assistance you must have a written agreement with your landlord stating that your rent has been reduced and you are not required to pay the money back. The Government will then pay the gap between your rent and your revised rent. For example if you were paying $300 a week and have an agreement with your landlord to now only pay $250 a week, the Government will pay your landlord the additional $50. 

For more information click here

 

Urgent Assistance with Food for International Students 

If you have lost your job and are struggling to feed yourself and your family, Foodbank is an organisation that works to feed everyone across Australia, including international students, for more information Foodbank. If you are in urgent need of food assistance, please call Foodbank on (08) 8351 1136 and they can help you find a charity in your area that will support you.

To learn more click here

 

Accommodation for International Students 

An ISSN home stay initiative through the Australian Homestay Network can provide a short-term accommodation arrangement between an individual or family (host) and an eligible international student (guest). We anticipate the home stay period will be for 4 weeks (a shorter length of stay may be available upon request) and will include accommodation in a private bedroom, meals (unless otherwise arranged) and utilities. The ISSN host is providing discount services for the student in need through the Australian Homestay Network (AHN).

For more information click here 

For more details email your international student advisors at intstudentadvisor@torrens.edu.au please include your student ID number, phone number and which state you are currently in and we will be in touch as soon as possible.

 

Online international student guide

Contact details 

It's important we have your correct contact details in case we need to get in touch with you. These include your current mobile number, email address and residential address (place where you live). You must:

  • Notify us of your Australian contact details within 7 days of arriving in Australia.
  • Notify us within 7 days if you change any of your contact details.

Log in to My Account to update your address.

Healthcare

  • You must maintain adequate arrangements for Overseas Student Health Cover during your stay in Australia.
  • Here is an urgent update from our partner provider ahm regarding Overseas Health Cover during the COVID-19 Pandemic:
    • Coronavirus Health Information Line: Call 1800 020 080 if you are seeking information. The line operates 24 hours a day, 7 days a week.  If you require translating or interpreting services, call 131 450.
    • A Student Mental Health support line is also running 24 hours a day, 7 days a week.  If you are an ahm member, call 1800 006 745

Work

  • You cannot work until you have started your course in Australia.
  • You cannot work more than 40 hours per fortnight during a Study Period.
  • No work limits apply during college or university breaks.

For a full list of Student Visa Conditions, please see Department of Home Affairs - Student Visa Conditions​

Course Requirements

  • Full time study load = enrolment into a minimum of 8 subjects over 3 trimesters. 
  • Pay course fees on time. 
  • You must enrol into at least one face to face subject each trimester.*
  • No more than one third of your course can be completed online.*
  • Maintain satisfactory course progression - pass minimum of 50% of subjects.

Home Affairs is taking a flexible approach where COVID‑19 restrictions have prevented Student visa conditions being met. You will not be in breach of your Student visa conditions if you:

  • have an approved course deferral
  • are studying online.

Please stay up to date with student visa restrictions and requirements by regularly checking the Department of Home Affairs website https://covid19.homeaffairs.gov.au/student-visa  

Before you arrive please ensure you have a look at the internationl student guide as it contains a lot of vital information.  There helpful hints for before you arrive in Australia such as a before leaving home check list, cost of living, health check and travel insurance. 

For help in settling into your studies and life, please download either the Torrens University or Think Education guide.  

IT requirements

You will need a computer to:

  • access digital learning resources
  • access video and audio recordings
  • submit and complete online assessments
  • participate in classroom discussion and collaboration via online communication and collaboration tools.

Minimum IT requirements for studying online

Computer hardware
  • Access to a desktop, laptop or tablet computer
  • Speakers or headset
  • Microphone
  • Web camera
Operating system
  • Mac users: OSX 10.8 and above
  • PC users: Windows 7 and above
Internet

A reliable, high-speed broadband internet connection, with sufficient upload and download capacity.

Contact your internet service provider if you have concerns about your data allowance or internet speed.

Web browser The recommended web browser to access Blackboard (your Learning Portal) is Firefox, in addition some audio PowerPoints will require Google Chrome.
Software

Office software to create documents, spreadsheets and presentations. Office 365 is available as a free download as part of your student account.

There may also be software required for your specific course. Your Learning Facilitator will advise you of this when you start studying.

CoE stands for Confirmation of Enrolment

The Confirmation of Enrolment (CoE) is an official document issued to international students who intend on studying at an Australian education provider. It confirms that you have accepted a place in a course, and have paid your tuition fees and Overseas Student Health Cover premium (OSHC).

When do I get my CoE?

Once you have confirmed your enrolment. First you will need to sign your Offer Letter, pay your tuition fees and purchase your OSHC, then you will receive your CoE.

Who do I contact about my CoE?

Before you commence your studies with us you will need to refer to your agent. Once you have commenced your studies you can contact your International Student Advisor (intstudentadvisor@laureate.edu.au) for more information. 

How do I get a copy of my CoE?

You should be given a copy of you CoE from your agent when you commence your studies. If you cannot find it or never received it please contact your International Student Advisor (intstudentadvisor@laureate.edu.au) and they will be able to issue you with a copy. 

How do I extend my CoE?

Please refer to the CoE Extension FAQ below

Useful Links

 

Information on

Link

Student Visa Application Information

https://www.homeaffairs.gov.au/trav/visa-1/500-

National Codes 2018 Facts Sheet

https://internationaleducation.gov.au/Regulatory- Information/Pages/National-Code-2018-Factsheets-.aspx

Student Visa Grant Period

https://www.homeaffairs.gov.au/trav/stud/student-visa-grant-period


CoE Extension FAQs

Why do I need a CoE Extension?

You need a CoE extension as it appears your CoE is expiring soon or has expired due to:

  • Failed multiple subjects
  • Study underload (minimum 1 EFTSL per academic year
  • Delay in nursing placement (Nursing students only)

International students on a student visa require a CoE to study onshore in Australia.

If you believe you do not require a CoE extension, please provide us with a reason in writing.

  • If there is a change in your visa status (e.g. you have been granted a Permanent Residency), please send us a copy of the Immigration Grant Notification so we can update your account accordingly.
  • If you decide to study offshore, please submit a Course Transfer Form along with your flight itinerary.
How can I apply for CoE Extension?
  • Reach out to one of your success coaches to discuss about your study plan
  • Contact one of your Student Services Team to initiate your Application for CoE Extension.
  • Provide all the relevant documents along with an Application Form
  • Submit 4 weeks prior to your visa lodgement
  • Allow at least 10 working days for your application to be processed
  • You will be notified the outcome of the application
  • If approved, your extended CoE will be sent to you.
What happens if my CoE expires?

You are required to complete your course within the expected duration. If your CoE expires before you complete your course, your student visa is at risk of being cancelled because you have no valid CoE.

If your CoE is expiring or has expired, please apply for a CoE extension.

What are the documents do I need to provide for CoE Extension?
  • Application Form or formal request in writting
  • Copy of your passport
  • Copy of Immigration Grant Notification
  • Supporting documents (Compulsory)

Compassionate and compelling circumstance: it is compulsory for you to provide concrete evidence to why you are unable to enrol full-time. For example, Health issue – medical certificate specifying that it has affected you the last few trimesters.
Implemented intervention strategy: you are required to provide evidence that you have discussed with the success coach or program director regarding your study load. They recommended and approved for you to reduce your study load.

Is it guaranteed that my CoE Extension can be approved?

No, the University is only permitted to extend the course duration where it is clear that you will not complete the course within the expected duration, as specified on your CoE, as a result of:

Compassionate or compelling circumstances: we require evidence to what has affected your study. For example:

  • Serious illness or injury
  • Bereavement of close family members such as parents or grandparents
  • A traumatic experience which could include: involvement in, or witnessing of a serious accident, or witnessing or being the victim of a serious crime, and this has impacted on the student (these cases should be supported by police or psychologist’s report)
  • Major political upheaval or natural disaster in the home country that require emergency travel and this has impacted on the student’s studies

An implemented intervention strategy for students who are at risk of unsatisfactory academic progress: we require evidence of:

  • Approved reduced study load
  • Discussion with your program director or success coach on how to get back on track if you failed some subjects.
  • If you do not have any evidence on that, please reach out to your program director or success coach and ask them if they can provide assistance with the confirmation.

An approved deferral or suspension of the overseas student’s enrolment 

Note: International students are required to complete their course within the expected duration. The University is not permitted to issue a CoE to enable to student to extend their visa unless in the case of one of the above exceptions

Once I receive an extended CoE, what do I need to do?

You must contact Immigration to seek advice on any potential impacts on your visa, including the need to obtain a new visa.

Submit visa application, however you can only do this when your current visa is going to expire within 3 months.

What are the options if my CoE Extension request gets rejected?

If your CoE extension request gets rejected, you have the option to:

  • Submit a formal complaint within 20 working days from the outcome
  • Complete your study Offshore
  • Withdraw from the course
     
If I do not hold a student visa anymore, what do I need to do?

You need to notify us and provide us with a copy of Immigration Grant Notification.

If you were granted permanent residency, please inform us as soon as possible as you are eligible to domestic fees. Please refer to Student Fees Policy for more information.

If I decide to complete my study offshore, what do I need to do?

If you decide to study offshore, please submit a Course Transfer Form to Student Services team.

Please provide a copy of your flight itinerary with your application

Once your application is approved, your CoE will be updated accordingly and you must contact DHA to seek advice on any potential impacts on your visa

Do I still need an extended CoE even if my student visa is valid and I have not completed my course?

YES:
You are required to have a valid CoE as an international student.

That CoE needs to be updated and correctly reflect your current enrolment especially if you have another course that is about to commence with us.
For example:

  • You have a conditional offer for Bachelor degree with us whereby you are required to successfully complete our Diploma degree.
  • You fail one subject in your last trimester for your Diploma and require an extension.

Therefore, you need to apply an extension for Diploma and defer commencement for your Bachelor.

You can only apply for CoE extension after you last trimester results have been released.

Do I still need an extended CoE even if my student visa is valid and I have completed my course and I am still waiting for my result and graduation?

No - Your CoE only covers your course duration, but not for results to be released and graduation. Your visa should allow you sufficient time to stay in Australia after you finish your course.

I have completed my last trimester but I failed my subjects. What should I do?

If you have failed subjects in your last trimester, you are required to have a discussion with your success coach or program director about an intervention strategy on how to get back on track immediately after the result has been released. Once an intervention strategy is put in place, you can submit a CoE extension request along with a confirmation email from success coach or program director detailing the strategy in place.

I am not in my last trimester but I failed my subjects. What should I do?

If you have failed subjects and you have few more trimesters to go, you are required to have a discussion with your success coach or program director to implement an intervention strategy and submit on how to get back on track. However, you are not required to submit a CoE Extension request. If you submit the application, it will be rejected. The acceptable time to submit a CoE Extension request is after the main results released date of your last trimester.

I have not enrolled full-time for the last few trimesters and, therefore, I am unable to complete the course within CoE duration, what should I do?

If I have not enrolled full-time for the last few trimesters and this causes you not to complete the course within CoE duration, you can apply for a CoE Extension. However, it is not guaranteed that you will be granted the extension. The chance of being granted with extension depend on evidence provided.

I have a pending CoE extension request and I also received an Intention to Report (ITR) due to non re- enrolment/non-payment of fees/unsatisfactory academic progression. What should I do?

Your application for CoE extension and ITR will be treated separately.

In accordance with the Student Complaints Policy and Formal Complaints, you have twenty (20) working days from receipt of ITR notification to submit a Formal Complaint Form. If the formal complaint for the ITR is rejected, you have 20 working days to submit an appeal against formal complaint outcome.

Whilst the complaint process in undertaken students will be provided with a CoE Extension for the time of the appeals process and considerations. A separate Academic Process will need to be raised to appropriately record the administration of the CoE Extension.

In the meantime, you must provide solid evidence to why you have been unable to enrol full-time/fail subjects when you lodge your CoE extension request. Please be advised that, even CoE extension has been approved, the extended CoE is still subject to be cancelled if your formal complaint and appeal against the ITR is unsuccessful.

If I receive a scholarship and my CoE extension has been approved, will the scholarship be automatically extended?

No, you must contact Student Finance and apply for a scholarship extension. The scholarship will only be extended with the approval from the General Manager.

Student Finance contact details

  • THINK students: thinkaccounts@think.edu.au
  • Torrens students: student.finance@tua.edu.au
  • Fitzroy Campus students: sservices@laureate.net.au

According the scholarship terms and conditions, "To maintain their scholarship for the duration of their course, International students are required to maintain a full-time study load over a 12-month period until completion. If they did not maintain a full-time study load until completion, their scholarship will not be automatically extended." For more information, visit torrens.edu.au/apply-online/scholarships/international-scholarships

Leave of Absence

Taking a Leave of Absence means taking a break from study while remaining enrolled. It is also called deferring.

International students cannot take a Leave of Absence unless there are compassionate or compelling circumstances.

These are generally circumstances that:

  • Are beyond your control; and
  • Have an impact upon your course progress or wellbeing

For a full list of limited circumstances please refer to the Enrolment and Attendance Policy

You'll need to complete the appropriate Application for Leave of Absence (Deferral) form below:


Overseas student transfer

International students may transfer to another Australian institution. Generally you cannot transfer between colleges or universities before completing 6 months in your principal course.

Transferring in your first six months

There are situations where a transfer request will be granted because it is in your best interest,or due to compelling circumstances. You will need to seek approval for release in your first six months, and have a valid enrolmentoffer from another registered provider.

We can only approve the request in limited circumstances as outlined in the following documents:


Will this affect my Student Visa?

We advise you to contact Immigration (Department of Home Affairs) for advice on if you need a new student visa. See more information at:

Overseas Student Health Cover (OSHC)

This insurance helps you meet the costs of medical and hospital care you may need while in Australia such as:

  • Visiting the doctor
  • Ambulance and emergency treatment in hospital
  • Some hospital treatment
  • Some medicines

You must have Overseas Student Health Cover (OSHC) for the duration of your visa at the time of admission into your course.

OSHC must be purchased from an approved Australian insurance provider.

Different insurers may offer different levels of cover, so compare policies to choose the one that is right for you.You may want to take out extra insurance such as dental, physiotherapy and optometry services.

For more information and a list of insurance providers visit the OSHC page on the Department of Health website.


Sexual Assault 

In Australia we take sexual assault, sexual harassment and domestic violent seriously. If you or someone you know has been assaulted or hurt please reach out for help, you can email us at intstudentadvisor@torrens.edu.au or visit https://studenthub.torrens.edu.au/Hub/respect 


Sexual Health 

We also take sexual health seriously. It is nothing to be embarrassed about. NSW Government International Student Health Hub - for information on Australian Healthcare System, OSHC, Contraception, Pregnancy, Safe Sex & Sexual Health. Click Here to explore.

In an emergency, call 000 and ask for either ambulance (medical), police or fire brigade.

You can also visit the emergency department at your nearest public hospital.

You will not have to pay for most emergency services in public hospitals when you show your OSHC card.

Some private hospitals also offer emergency services but require an up-front payment before treating you.

For emergency and safety information, please visit your campus page or the Study in Australia website.

Emergency+ app

This official app from the Triple Zero Awareness Working Group for iOS, Android and Windows devices to help you

  • know when to call Triple Zero
  • know who to call in non-emergency situations and how to get help

Download it now

iOS app | Android app | Windows app

Student Complaints Policy:

Torrens University: CLICK HERE

THINK Education: CLICK HERE

 

Legal Services:

The Overseas Students Ombudsman investigates complaints about problems that overseas students have with private education and training in Australia. For more information see: https://www.ombudsman.gov.au/How-we-can-help/overseas-students or call on 1300 362 072

Human Rights Commission: www.humanrights.gov.au

Consumer Rights: For more information see:  www.accc.gov.au/consumers

Tuition Protection Service This is an initiative of the Australian Government to assist international students whose education providers are unable to fully deliver their course of study. For more information see:  www.tps.gov.au

Study Australia Legal Advice: https://www.studyinaustralia.gov.au/English/Australian-Education/Legal-rights-protections/legal-rights-and-protections

 

Work Legal Services;

Department of Home Affairs web page listing work conditions you must comply with

All workers in Australia have rights and protections at work. This includes foreign nationals. Your employer must comply with Australian workplace and immigration laws.

You have the right to fair pay and a safe working environment. Fair Work Australia makes sure that these rights are protected.

There are a number of accommodation options for students in Australia. Things you should consider when choosing where to live include:

  • How far will you have to travel to campus? Is it easily accessible by public transport, such as bus or train?
  • Find out what shopping centres, hospitals and emergency services, and other facilities are nearby.
  • Always confirm the total cost and any other expenses you may be required to pay, such as a bond and utility fees.

Please ask your Student Services team for help with your search for accommodation.

Remember:

  • Don’t rely on photos on a website, make sure you visit the accommodation
  • Avoid paying a deposit on a place you have never seen
  • Never give out personal details to someone you’ve never met in exchange for more information about a property
  • Be aware of your rights as a tenant and get advice from the proper channels
  • For more help contact Student Services on your campus.

Different types of accommodation

Popular accommodation options for international students in Australia include:

  • Private rental or share house
  • Homestay
  • Residential colleges or private student accommodation
  • Youth hostel and other short stay or budget accommodation

Accommodation costs will depend on the city you'll live in and what type of accommodation you choose. Visit www.studyinaustralia.gov.au for more information about accommodation for international students.

Renting and share houses

You may choose to share an apartment or house with other students. These are normally rented through a real estate agent. Search for rental accommodation on websites like Realestate.com.au or Domain.com.au.

Things to know about renting a property from a real estate agent:

  • When you find a place you like you must fill out and submit a rental application form - this can often be done online through the agent's website. You will usually have to sign a lease for a minimum of 12 months.
  • The agent may require a reference letter, proof of identification and evidence of your ability to pay rent.
  • Most rental properties are unfurnished. You will need to pay for household goods, gas, electricity and telephone connection.
  • Rent is usually priced per week and the cost will depend on the type of property, number of bedrooms and location.
  • You will need to pay a month's rent in advance and a bond equivalent of up to six weeks rent when renting a property.
  • Permanent accommodation usually takes three to four weeks to arrange, depending on the type of accommodation required.
  • For further information on renting a property please refer to the Tennants' Union, Authority for Information Service in your state.

Homestay

A homestay gives you the opportunity to live with a family in their home, which can be a good option for younger students. You will have all the comforts of an established home, often with meals and cleaning included. Homestay accommodation can be organised through  the Australian Homestay Network (AHN).

Host families are thoroughly screened to ensure they can provide a suitable living environment for students. The “host” provides accommodation and support for an agreed-upon period of time and rate.

Homestays are designed to support international students and help improve their language skills and at times study skills. Students learn to understand the culture and customs of the region in which they are studying. Many of our students make life-long friends with their host.

Residential colleges and private student accommodation

Residential colleges are on and near campus student accommodation.

Rooms are furnished, meals are usually fully catered and colleges often provide access to facilities such as recreational rooms, TV and lounge areas, gymnasiums and BBQ areas. There is often study support and tutors available.

Students studying at Leura Blue Mountains Hospitality school will live in twin share hotel style furnished rooms.

If you study in Adelaide you can choose to live at one of three colleges near campus.

Private student accommodation are apartment blocks that specialise in student accommodation.

The apartments are purpose built for students and only students may live there. They offer safe and secure independent living and are furnished. Single and twin rooms may be available and usually have ensuite bathrooms and small kitchens.

Student accommodation is located conveniently to universities and colleges, public transport, shops and restaurants. You wil live in a community of like minded students and there may be study support and communal areas for recreation or study on site.

All host cities have student apartments available to rent. Some of the well known groups include Unilodge, Urban Nest and Iglu. Find links to these and other accommodation search sites in the Useful links section below.


Both you and your landlord or host have legal responsibilities.

Your responsibilities include:

  • paying your expenses on time
  • day to day cleaning and maintenance

You have the right by law to:

  • Feel secure in your property
  • Have a home with properly maintained and working faclilities

Problems with your accommodation

If there are any problems with your accommodation talk to your agent or landlord (if renting), your international student support staff for on-campus living or the service where you found your homestay.

If you are renting, organisations such as Tenants' Unions and consumer advocates can help. Find your state's Fair Trading and Tennants' Services on this list complied by consumer advocacy group Choice.


Useful links

Residential colleges in Adelaide

Foreign language websites

Find Australian accommodation or share houses advertised on foreign language websites

Work conditions for student visa holders

The key things to remember are:

  • You cannot work until you have started your course in Australia.
  • You cannot work more than 40 hours per fortnight during a Study Period
  • No work limits apply during college or university breaks.

 

More information about working on a student visa

Your campus provides free and confidential counselling to all face-to-face and online students enrolled in Australia. This non-judgmental service does not diagnose; we only listen and help you explore areas of concern and work on strategies that can assist you.

Attending counselling does not mean there is anything wrong with you; it simply provides a confidential and neutral place to freely express your needs and concerns. Counselling sessions are not registered on your academic record.

Common reasons for seeking counselling:

  • Confusion and anxiety from being in a new and unfamiliar environment
  • Balancing commitments, goal setting
  • Stress or anxiety
  • Homesickness or understanding Australian culture
  • Sexual identity 
  • Dealing with family issues
  • Depression
  • Any other personal topics or issues to help you succeed
  • Other special needs that may impact on your studies

Visit the Counselling page to get in touch.

Find information on travelling from the airport and around your new home city below:

Sydney

Sydney Airport is about 8km from the city. Travel options include train, shuttle bus/mini-van, taxi or car.

 

Melbourne

Tullamarine, Melbourne's main airport, is 23km from the city. There is no train to Tullamarine.

  • Melbourne airport - taxis and ride share(including Uber)
  • Skybus runs from the Airport to:
    • Melbourne City (30 - 45 min, $18)
    • Southbank & Docklands (40 - 80 min, $18)
    • St Kilda (60 - 75 min, $37)
  • Public Transport Victoria (PTV)- find timetables, maps and journey planner tool to plan your trips around Melbourne and Victoria. You will need a Myki card to use public transport.
  • Transport Apps - download an app like TripGo to plan your journey and get real time traffic and timetable information

 

Brisbane

  • Brisbane Airport - find public transport, taxi, ride share and other transport options here.
  • Brisbane Airtrain - trains to the city leave every 15 - 30 minutes. The trip takes 20 minutes.
  • Taxis are available outside the Domestic and International Terminals. At peak times, Kerbside Officers are on hand to assist.
  • Uber picks up from Brisbane Airport.
  • Brisbane Public Transport - translink.com.au

 

Adelaide

  • Adelaide Airport transport options - find public transport, shuttle and taxi information here.
  • A Metro card is an electronic smart card and is the best option for frequent public transport. 
  • Adelaide Metro - maps and journey planner tool to plan your trips around Adelaide.
  • Transport Apps - download an app like TripGo to plan your journey and get real time traffic and timetable information.

Student Concession prices

International students are not usually entitled to student travel concessions (discounted city public transport tickets).

If you arrive before your course start date or orientation day, please feel welcome to visit the campus and make contact with your Campus Student Services team.

If you have any problems with your home stay, study, or life in Australia, you can get help from any of the following people:

  • During usual business hours: Your International Student contact person is your Campus Director or Senior Student Services Advisor and their team of student services advisors
  • Outside of usual business hours, in case of an emergency or a critical incident, your contact is the Campus Director
  • Success coaches
  • Academic learning support and learning advisors
  • Student Counsellor

You will receive a special Under 18 email prior to arriving on campus that will provide you with details on where to find and how to contact all of the above people . This email will also contain important information to keep with you at all times in case of an emergency. Your point of contact during campus business hours is student services, who will provide you with all areas of guidance and support in settling you into your studies and Australia. Please contact your Campus Director whose number is located on your under 18's email if you are in an emergency situation outside of normal campus business hours.

Kent St. Campus

Campus Director - Level 3 Kim Sabey
Student Support Services - Level 3 Andrew Reardon
Fannie Brodin
Rudhra Nivedita Nathan
Hailin Chen
Perrin W. Winterswijk

Leura Campus

Campus Director TBA
Senior Student Service Advisor Elisabeth Cunningham 
Student Services Team  Heather Lovell
Karlina Mitchell 
Operations Manager Kimberley Roberts

Pyrmont Campus

Campus Director  Georgie Bellas
Student Support Services Winny Prasetyowati
Patricia Ribeiro De Melo

The Rocks

Campus Director - 3rd Floor David Whyte
Student Support Services Vihari Yaganti
Carla Hafouri
Jennie Geng
Hannah Chesterton
Cecilia Mai

Town Hall Campus

Campus Director - 4th Floor Julie Doherty
Student Services Team - 4th Floor
Janice Chen 
Yannick Matt
Campus Life Assistant Sussan Mah

Ultimo Campus

Campus Director - 1st Floor Rebecca Murphy
Student Services Team - 1st Floor Wendy Ma
Stef How
Lachlan Prestridge
Christina Sieman
Shonelle Wombey

Wakefield Campus - Adelaide

Campus Director Kelly S Cairns
Senior Student Services Advisor Asha E Andrado
Student Service Team Aimee Mackey
Jeethan Weerasingha
Jess Lind
Mikki Labbozzetta
Nik Asthana

Bowen Terrace Campus - Brisbane 

Campus Director - 1st Floor Karen Lam
Senior Student Services Advisor Sharon Toso
Student Service Team  Campbell Kirk 
Anna Afamasaga
David Axmann
Rachel Spark 
Brodie Gordon-Selkirk 

Flinders St. Campus - Melbourne

Campus Director Terese McAleese
Senior Student Services Advisor Erin McLeod

Fitzroy Campus - Melbourne

Campus Director Karen Scott
Senior Student Services Advisor Bronte Rae
Student Services Team  Eliza Palaidou 
El Hoffman-Thrope
Rachel Smith 
Paulette Tibaldi 

Gotha Campus - Brisbane 

Campus Director Karen Lam
Senior Student Services Advisor Sharon Toso
Student Services Team  Jeanette Unwin
Janette Leifi 
Brodie Gordon-Selkirk

English language courses

We offer two types of English courses for international students.

English for Academic Purposes (EAP)

Improve your academic English skills before beginning your main course.

You can start this course on any Monday and continue until you have reached your goals.

General English

Study a General English course to become more confident with English and learn more about Australian culture, customs and speech before you start to study.

For more information on the above courses click here


10 Easy Ways to Improve Your English Reading Skills

Gone are the days of learning being confined to a classroom! From traditional to creative, here are our 10 favourite ways to practise and perfect your English reading skills : Read More


Video on Australia's best and weirdest Slang words - Video Link: Click Here

When to contact a consulate or embassy - Consulates open during normal Australian business hours.

Contact your country's consulate if you want to:

  • renew or replace your passport or other official documents
  • report to your country any births, deaths, marriages, divorces and adoptions that happened in Australia.

Your consulate may also be able to help if you:

  • are in distress or emergency situations where the Australian authorities cannot help
  • are arrested, seriously injured or a victim of crime
  • need information about social security in your country
  • have questions about national service obligations in your country
  • need to contact your family in an emergency
  • need travel advice for travel to your country.

See the list of consulates on the Department of Foreign Affairs and Trade website – CLICK HERE

Talk to an International Student Advisor 

You can email us at intstudentadvisor@torrens.edu.au or 

Book an appointment

Adelaide or Melbourne students

Book here 

Sydney or Brisbane students

 Book here


Attention: Offshore Students 

Having issues converting your lecture

live times to your current time zone?

If yes, please use the Time Zone Converter:

CLICK HERE to access


Offshore Students Come and Meet some Australia Wildlife! 

We are bringing Australia to your living room this Tuesday 18th of May.

Register here to attend a free online session where you will have the opportunity to meet some of the wonderful creatures that call Australia home.


Free Trimester Break Events

This trimester break your International Student Advisors have organised a free event in each city to help you wind down and relax. Click on your city below to learn more and register. 

18th May Offshore online students 

19th May Adelaide - SOLD OUT! 

19th May Brisbane 

20th May Sydney - SOLD OUT! 

20th May Melbourne - SOLD OUT! 

Email us at intstudentadvisor@torrens.edu.au if you have any questions. 


 

Indian Coaching Circle Meet with other Indian offshore students together with your Success Coach

You will meet other offshore students with similar issues and work with your Success Coach to develop and build on your key study skills.

If you are interested: Email Senior Success Coach sophie.porter@torrens.edu.au to register your interest and for more information


English Corner 

Join your International Student Advisors and fellow classmates from around the world to practice your conversational English in a casual and relaxed environment. Come and talk about your favourite movie, food or sport. Or just come and listen to other people speaking English.   

Friday the 21st of May at 4pm - 5pm 

Click here to join us on Zoom 

Wednesday the 26th of May at 2pm to 3pm

Click Here to join us on Zoom


  Insiders Guides 

Resources, webinars, advice and conversations on the student journey - Click Here


10 Easy Ways to Improve Your English Reading Skills

Gone are the days of learning being confined to a classroom! From traditional to creative, here are our 10 favourite ways to practise and perfect your English reading skills.

Read More


Peer 2 Peer Program - For New International Students 

Please join to have one-on-one conversations with a current student.

  • Make a new friend in Australia
  • Stay on track
  • Ask questions about Australia or University

Scan the QR code below to download the app today or visit https://web.vygo.app/

If you have any questions or you are struggling to register, please do not hesitate to email us at: intstudentadvisor@torrens.edu.au

 


Download a copy of the International Student Guide 

Your International Student Guide contains vital information that can ease you into your new life here in Australia.  For help in settling into your studies, please click on the Torrens University guide below.  You may wish to download a copy to keep for easy reference

     

 

 

 

 

 

 

 

For changes due to COVID-19 please CLICK HERE

Translating and Interpreting Service     13 14 50


Bike Riding Safety 

Keep safe on the roads when cycling. Click here to learn more about bicycle safety here in Australia. 


Stay safe at Australian Beaches 

Click here to learn how to stay safe when you're enjoying the beach.


The Council of International Student Australia (CISA) is the national peak student representative organisation for international students studying at the postgraduate, undergraduate, private college, TAFE, ELICOS and foundation level. To find out more click here.