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Student Hub: Student email

Your student Office 365 account

All students have now been allocated a student Microsoft Office 365 account and new Outlook email address.

All communication from campus and academic staff will be sent to your student email account. You must activate your account and check your email regularly or you will miss out on important information about your course.

Your Office 365 account will give you access to Office 365 apps online, Outlook (email and calendar), OneDrive (cloud storage), and the ability to download the desktop software for free. Using Office 365, you will be able to email, instant message, video conference, share and edit documents online and much more. Most importantly, Office 365 will enhance the way in which you are able to communicate and collaborate while you study.

Email address format

Your new email address will be made of your full name and college or institution, for example:

  • jane.lastname@college.think.edu.au
  • john.lastname@college.torrens.edu.au

Information about setting up your student email account will be sent to your personal email address. Please contact Student Services if you have not received this.

What has happened to my old account?

The old student email accounts accessed via Gmail, will be active until 31st December 2018. You can access your old account here.

Please save any emails, note any calendar appointments, and download any documents from Google Drive as you will not have access to these after 31st December.


Logging in for the first time

Login information will be sent to your personal email address. Please contact Student Services if you have not received your new email information.

  1. Go to https://portal.office.com
  2. Enter your student email address as provided by Student Services.
  3. Enter the default password as provided by Student Services.
  4. You will be prompted to reset your password.
  5. Click on 'Outlook' to access your email.

Tips and troubleshooting

Student email FAQs

Setting up email on a smartphone or mobile device

Device Instructions
Android

Note: Microsoft does not guarantee that you will be able to access your Office 365 email via the default mail client on your Android device. We recommend that you use the official Microsoft Outlook app.

  • Download the Microsoft Outlook app from the Google Play Store.
  • Select Office365 as the account type.
  • Sign in using your student email account.
iPad

Note: If you have previously set up your student email on your device, you must remove it before you configure it again.

  • Tap Settings.
  • Tap Mail Contact Calendars
  • Tap Add account
  • Tap Exchange
  • Enter your student email address.
  • Enter your student account password.
  • Enter a description for the account e.g. SSNT email
  • If required enter:
    • Domain: ssnt.think.edu.au
    • Server: outlook.office365.com
  • Tap Next.
  • Tap Continue.
  • Enter your student email address in the username field.
  • Tap Next.
  • Select the information you wish to synchronise with your iPhone and tap Save.
iPhone

Use the instructions as per iPad set-up above.

Note: Microsoft does not guarantee that you will be able to access your Office 365 email via the default mail client on your Apple device. We recommend that you use the official Microsoft Outlook app.

  • Download the Microsoft Outlook app from the App Store.
  • Select Office365 as the account type.
  • Sign in using your student email address and your student account password.
Windows Phone Note: If you have already set up your student email on your device, you must remove it before you configure it again.
  • Swipe left.
  • Locate and tap Settings.
  • Tap Email+accounts.
  • Tap Add an account.
  • Tap Exchange.
  • Enter your student email address 
  • Enter your student account password.
  • Tap Sign in. It will fail at this point, but a 'Sign in' window will re-appear with an extra field for username.
  • Enter your student account username.
  • Tap Sign in again to do the authentication.
  • Tap Done.

Alternatively, you can configure your Office 365 email as follows:

  • Swipe left.
  • Locate and tap Settings.
  • Tap Email+accounts.
  • Tap Add an account.
  • Tap Advanced Setup which is in the bottom of the list.
  •  Enter your student email address
  •  Enter your student account password.
  •  Tap Next.
  •  Select Exchange ActiveSync.
  •  Enter your student account username
  •  Leave "Domain" blank.
  •  Enter Server name: outlook.office365.com
  •  Change account name to whatever you wish.
  •  Tap Sign in.
Other devices Use the following details in the same format to configure any other mobile device.
  • Username: Your student username.
  • Email address: Your student email address.
  • Password: Your student account password.
  • Server: m.outlook.com .

Forward email from Office 365 to another email account

It's easy to set up forwarding so email sent to your Office 365 account automatically goes to another email account, such as your Gmail account.

Sign in to Office 365 at https://portal.office.com

  • At the top of the page, choose Settings > Mail.
  • Choose Forwarding. If you don't see this option, it's not available for your account.
  • You can forward email to one other account.

These instructions can also be found here.

There are some things you need to be aware of if you do auto-forward your student emails:

  • You must always use your student email address when contacting the College by email. University staff can only accept and respond to emails sent from official student email addresses, as it's how we can be sure we're communicating with you and that your privacy is maintained.
  • It is also highly recommended that you set your private account to always respond to incoming College mail by using your connected student email address.
  • Forwarding College emails to a non-university email account will be at your own risk. We are not responsible for the handling of email by other email service providers and do not guarantee delivery to forwarding addresses and we do not monitor and/or manage undeliverable messages.
  • We also strongly recommend that you check your student email inbox via Gmail on a regular basis to ensure mail is being received and forwarded and that your storage capacity has not reached its limit.

Password issues

I am logging in for the first time

  • Contact Student Services to check your default password.

I have forgotten my password

I don't know my username

  • Contact Student Services to request your student email address.

Password recommendations

  • Don’t use a password that is the same or similar to one you use on any other websites
  • Don’t use a single word, for example, password, or a commonly-used phrase like Iloveyou
  • Make passwords hard to guess, even by those who know a lot about you, such as the names and birthdays of your friends and family, your favorite bands, and phrases you like to use.

How to install your free Office software

Log in to your Office 365 account.

Follow the instructions here.

Moving from your student Gmail account to your student Office 365 account

If you started with us before Trimester 3, 2018 you would have been allocated a different student email address which you accessed through Gmail. As we are now moving all students across to Office 365, you will be allocated a new email address.

Why the change?

The main reason for the move is to give you one place for everything! Using Office 365, you will be able to email, instant message, video conference, share and edit documents online and much more.

The move to Office 365 also means that all students from Torrens and Think will be using the same email platform.

Can I download desktop versions of Office Programs?

A lot of students already have a version of Word, Excel and PowerPoint for their desktop or laptop computer. If you don't have Word, Excel or PowerPoint, you can purchase the desktop version of Microsoft Office Home and Student 2016 from Microsoft, Officeworks or JB Hi-fi (and any other reputable Microsoft reseller) for both Mac and PC.

When will this happen?

You will be sent information on how to activate this account in week 2 of Trimester 3.

From Monday 28th September we will start sending all communications to this new account. This will include emails from Student Services, Library, Clinic and Blackboard notifications. You must activate this account and check it regularly.

We will continue sending 

What happens to my old account?

Your old Gmail account will remain active for the next 3 months. We have put an auto-forward on it so all emails to your old account will be sent to your Office 365 email.

It’s important to remember that you will not have access to your Gmail account or archive after 3 months so make sure you have everything you need to be transferred across.

Follow the instructions to .

 

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Key points to remember

It is essential that you check your student email regularly.

Failure to do so will result in you missing important dates, deadlines and information. No waivers or consideration will be given to you if you miss important dates due to not reading your student email.