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Student Hub: Student Email Info

Student Email

Your student email and Office 365 account

You will automatically be allocated a Microsoft Office 365 (O365) account and student email address.

All communication from campus and academic staff will be sent to your student email account.  You must check your email regularly or you will miss out on important information about your course.

What do I get with my Office 365 account?

You will have access to Outlook email and calendar, OneDrive, Office 365 apps online, and the ability to download the desktop software for free.

You will also use your student email address and password to access the Student App.

People on chairs checking devices

It is essential that you check your student email regularly

Failure to do so will result in you missing important dates, deadlines and information. No waivers or consideration will be given to you if you miss important dates due to not reading your student email.

Logging in for the first time

Login information will be sent to the personal email address listed on your student record. You may need to check your junk or spam folder. If you have not received the email please contact Student Services.

  1. Go to Microsoft Password Reset
  2. Enter your student email address as provided by Student Services.
  3. Follow the two-step verification process to set your initial password.
    • Password requirements - minimum 8 characters long with upper case, lower case, number and symbol and does not contain your name or date of birth. It should not be a password you have used before.
  4. Click on ‘Outlook’ to access your email.

As a security measure, and to keep your account safe, you will also be required to change your password every 90 days.

Having issues with your student email account?

New student

If you cannot find the email from us with information about activating your student email, or are having issues setting up your account, use the contact form (linked below) to send an enquiry to our Student Services team.

Resetting your password

Check the troubleshooting guide below.

How to access your O365 student email

Tips and troubleshooting

Password issues

I have forgotten my password
  • Try to reset your own password by using the Self-Service Password Reset wizard at Microsoft Password Reset.
  • If this does not work, contact Student Services.
I don't know my username
  • Contact Student Services to request your student email address.
Password recommendations
  • Minimum 8 characters long
  • Contain upper case, lower case, number and symbol.
  • Does not contain your name or date of birth.
  • It should not be a password you have used before.

How to install your free Office software

Log in to your Office 365 account.

Follow the instructions on the Microsoft website.

Forward email from Office 365 to another email account

It's easy to set up forwarding so email sent to your Office 365 account automatically goes to another email account, such as your Gmail account.

Sign in to Office 365 at

  • At the top of the page, choose Settings > Mail.
  • Choose Forwarding. If you don't see this option, it's not available for your account.
  • You can forward email to one other account.

These instructions can also be found on the Microsoft website.

There are some things you need to be aware of if you do auto-forward your student emails:

  • You must always use your student email address when contacting the College by email. University staff can only accept and respond to emails sent from official student email addresses, as it's how we can be sure we're communicating with you and that your privacy is maintained.
  • It is also highly recommended that you set your private account to always respond to incoming College mail by using your connected student email address.
  • Forwarding College emails to a non-university email account will be at your own risk. We are not responsible for the handling of email by other email service providers and do not guarantee delivery to forwarding addresses and we do not monitor and/or manage undeliverable messages.
  • We also strongly recommend that you check your student email inbox via Gmail on a regular basis to ensure mail is being received and forwarded and that your storage capacity has not reached its limit.