Having issues with your student email account?
New student
Check your personal email spam or junk folder for your student email activation information. If you cannot find the email, or are having issues, use the contact form (linked below) to send an enquiry to our Student Services team.
Resetting your password
Check the troubleshooting guide below.
Your student email and Office 365 account
You will automatically be allocated a Microsoft Office 365 (O365) account and student email address.
All communication from campus and academic staff will be sent to your student email account. You must check your email regularly or you will miss out on important information about your course.
Information about accessing your student email account has been sent to your the personal email address listed on your student record. If you have not received the email, check your junk/spam folder. If it's not there, contact Student Services.
What do I get with my Office 365 account?
You will have access to Office 365 apps online, Outlook (email and calendar), OneDrive (cloud storage), and the ability to download the desktop software for free. Using Office 365, you will be able to email, instant message, video conference, share and edit documents online and much more. Most importantly, Office 365 will enhance the way in which you are able to communicate and collaborate while you study.
You will also be able to login to the Student App,
Accessing your student email account
Logging in for the first time
Login information will be sent to your personal email address. If it is not in your inbox, check your junk or spam folder. If you have not received the email please contact Student Services.
- Go to https://passwordreset.microsoftonline.com
- User ID is your student email address as provided by Student Services.
- Your new email address will be made of your full name and college or institution, for example: jane.lastname@college.think.edu.au or john.lastname@college.torrens.edu.au
- Follow the two-step verification process to set your initial password.
- Ensure your password is minimum 8 characters long with upper case, lower case, number and symbol and does not contain your name or date of birth. It should not be a password you have used before.
- Click on ‘Outlook’ to access your email.
As a security measure, and to keep your account safe, you will also be required to change your password every 90 days.
Logging in to your student email account
- Go to portal.office.com
- Log in using your student email address and password
- Your Office 365 dashboard will show all apps linked to your account
- Click on the dashboard icon to access Outlook
Tips and troubleshooting
Password issues
I have forgotten my password
- Try to reset your own password by using the Self-Service Password Reset wizard at passwordreset.microsoftonline.com.
- If this does not work, contact Student Services.
I don't know my username
- Contact Student Services to request your student email address.
Password recommendations
- Minimum 8 characters long
- Contain upper case, lower case, number and symbol.
- Does not contain your name or date of birth.
- It should not be a password you have used before.
Access Office 365 in your web browser
- Go to portal.office.com
- Log in using your student email address and password
- Your Office 365 dashboard will show all apps linked to your account (as shown below).
- Click on the dashboard icon to access the app.
Outlook 365
To access Outlook (your student email) directly got to outlook.office.com
Setting up email on a smartphone or mobile device
| Device | Instructions |
|---|---|
| Android |
Note: Microsoft does not guarantee that you will be able to access your Office 365 email via the default mail client on your Android device. We recommend that you use the official Microsoft Outlook app.
|
| iPad |
Note: If you have previously set up your student email on your device, you must remove it before you configure it again.
|
| iPhone |
Use the instructions as per iPad set-up above. Note: Microsoft does not guarantee that you will be able to access your Office 365 email via the default mail client on your Apple device. We recommend that you use the official Microsoft Outlook app.
|
| Windows Phone | Note: If you have already set up your student email on your device, you must remove it before you configure it again.
Alternatively, you can configure your Office 365 email as follows:
|
| Other devices | Use the following details in the same format to configure any other mobile device.
|
How to install your free Office software
Log in to your Office 365 account.
Follow the instructions here.
Forward email from Office 365 to another email account
It's easy to set up forwarding so email sent to your Office 365 account automatically goes to another email account, such as your Gmail account.
Sign in to Office 365 at portal.office.com
- At the top of the page, choose Settings > Mail.
- Choose Forwarding. If you don't see this option, it's not available for your account.
- You can forward email to one other account.
These instructions can also be found here.
There are some things you need to be aware of if you do auto-forward your student emails:
- You must always use your student email address when contacting the College by email. University staff can only accept and respond to emails sent from official student email addresses, as it's how we can be sure we're communicating with you and that your privacy is maintained.
- It is also highly recommended that you set your private account to always respond to incoming College mail by using your connected student email address.
- Forwarding College emails to a non-university email account will be at your own risk. We are not responsible for the handling of email by other email service providers and do not guarantee delivery to forwarding addresses and we do not monitor and/or manage undeliverable messages.
- We also strongly recommend that you check your student email inbox via Gmail on a regular basis to ensure mail is being received and forwarded and that your storage capacity has not reached its limit.
Moving from your student Gmail account to your student Office 365 account
If you started with us before Trimester 3, 2018 you would have been allocated a different student email address which you accessed through Gmail. As we are now moving all students across to Office 365, you will be allocated a new email address.
Why the change?
The main reason for the move is to give you one place for everything! Using Office 365, you will be able to email, instant message, video conference, share and edit documents online and much more.
The move to Office 365 also means that all students from Torrens and Think will be using the same email platform.
Key points to remember
It is essential that you check your student email regularly.
Failure to do so will result in you missing important dates, deadlines and information. No waivers or consideration will be given to you if you miss important dates due to not reading your student email.