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Student Hub: Student Email Info

All students are allocated a free university Microsoft 365 (also called Office 365) account and student email address.

You will use your student email address and password to log in to:

  • Your Online Learning Platform - Blackboard Learn or MyLearn
  • MyHub
  • Student Portal
  • Library resources
  • ... and more

With your student account, you will have access to:

  • Outlook email and calendar
  • OneDrive cloud storage
  • Microsoft 365 apps online
  • free Microsoft 365 desktop software download

It is essential that you check your student email regularly

Failure to do so will result in you missing important dates, deadlines and information.

No waivers or consideration will be given to you if you miss important dates or information due to not reading your student email.

Logging in for the first time

Close up of a computer login screen

Login information will be sent to the personal email address listed on your student record. You may need to check your junk or spam folder. If you have not received the email please contact Student Support.

  1. Go to Microsoft Password Reset
  2. Enter your student email address as provided by Student Support.
  3. Follow the two-step verification process to set your initial password.
    • Password requirements - minimum 8 characters long with upper case, lower case, number and symbol and does not contain your name or date of birth. It should not be a password you have used before.
  4. Click on ‘Outlook’ to access your email.

As a security measure, and to keep your account safe, you will also be required to set up multi-factor authentication and to change your password every 90 days.

Having account issues?

New student

If you can't find the email about activating your student email account or are having issues setting it up, contact Student Support.

Current student

To reset your password, check the troubleshooting guide below. For other issues, please contact Student Support.

Set up multi-factor authentication

Microsoft Authenticator App icon on a mobile screen
Microsoft now requires multi-factor authentication (MFA) for local Office 365 resources every 14 days!

Microsoft Authenticator installed on your phone is the recommended MFA sign-in method. To enable MFA for your account, please follow these steps. When you log in with multi-factor authentication, you will need to select 'Don’t ask again for 14 days'.

You can also set up multiple phone numbers so you won’t have issues logging into a system even if you can’t reach your primary phone. You can update your security verification settings here.

For any other questions, please check our FAQs.


How to access your O365 student email

Office 365 icons on a laptop screen


Office icons on a mobile device

Mobile devices

MS Outlook on a laptop screen

Outlook desktop app

Tips and troubleshooting

I have forgotten my password

I don't know my username

  • Your username is your student email address. Contact Student Support if you don't know what this is.

Password recommendations

  • Minimum 8 characters long
  • Contain upper case, lower case, number and symbol.
  • Does not contain your name or date of birth.
  • It should not be a password you have used before.

How to install your free Office software on a desktop computer or laptop

Log in to your Office 365 account.

Follow the instructions on the Microsoft website.

How to install your free Office software on a mobile device

You can also use Outlook, Word, Excel, PowerPoint, and other tools in one mobile app.

Download the Android App | Download the iPhone App


Forward email from Office 365 to another email account

It's easy to set up forwarding so email sent to your Office 365 account automatically goes to another email account, such as your Gmail account.

Sign in to Office 365 at

  • At the top of the page, choose Settings > Mail.
  • Choose Forwarding. If you don't see this option, it's not available for your account.
  • You can forward email to one other account.

These instructions can also be found on the Microsoft website.

Things you need to be aware of:
  • You must always use your student email address when contacting us by email. University staff can only accept and respond to emails sent from official student email addresses, as it's how we can be sure we're communicating with you and that your privacy is maintained.
  • It is also highly recommended that you set your private account to always respond to incoming College mail by using your connected student email address.
  • Forwarding university emails to a non-university email account will be at your own risk. We are not responsible for the handling of email by other email service providers and do not guarantee delivery to forwarding addresses and we do not monitor and/or manage undeliverable messages.
  • We also strongly recommend that you check your student email inbox via the web on a regular basis to ensure mail is being received and forwarded and that your storage capacity has not reached its limit.