All students are allocated a free university Microsoft 365 (also called Office 365) account and student email address.
You will use your student email address and password to log in to:
- MyLearn - your Online Learning Platform
- MyHub
- Student Portal
- Library resources
- ... and more
With your student account, you will have access to:
- Outlook email and calendar
- OneDrive cloud storage
- Teams
- Microsoft 365 apps online
- free Microsoft 365 desktop software download
It is essential that you check your student email regularly
Failure to do so will result in you missing important dates, deadlines and information.
No waivers or consideration will be given to you if you miss important dates or information due to not reading your student email.
Logging in for the first time
Login information will be sent to the personal email address listed on your student record. You may need to check your junk or spam folder. If you have not received the email please contact Student Services.
- Go to Microsoft Password Reset
- Enter your student email address as provided by Student Services.
- Follow the two-step verification process to set your initial password.
- Password requirements - minimum 8 characters long with upper case, lower case, number and symbol and does not contain your name or date of birth. It should not be a password you have used before.
- Click on ‘Outlook’ to access your email.
As a security measure, and to keep your account safe, you will also be required to set up multi-factor authentication and to change your password every 90 days.
New student
If you can't find the email about activating your student email account or are having issues setting it up, contact Student Services.
Current student
To reset your password, check the troubleshooting guide below. For other issues, please contact Student Services.
How to access your O365 student email
Web
Mobile devices
Outlook desktop app
Microsoft now requires multi-factor authentication (MFA) for local Microsoft 365 (MS365) resources every 14 days!
Microsoft Authenticator installed on your phone is the recommended MFA sign-in method. To enable MFA for your account, please follow these steps. When you log in with multi-factor authentication, you will need to select 'Don’t ask again for 14 days'.
You can also set up multiple phone numbers so you won’t have issues logging into a system even if you can’t reach your primary phone. You can update your security verification settings here.
For any other questions, please check our FAQs.
How to install your free Office software on a desktop computer or laptop
- Log in to your MS365 account.
- Follow the instructions on the Microsoft website.
How to install your free MS365 software on a mobile device
You can also use Outlook, Word, Excel, PowerPoint, and other tools in one mobile app.
Tips and troubleshooting
I have forgotten my password
- Try to reset your own password by using the Self-Service Password Reset wizard.
- If this does not work, contact Student Services.
I don't know my username
- Your username is your student email address. Contact Student Support if you don't know what this is.
Password recommendations
- Minimum 8 characters long
- Contain upper case, lower case, number and symbol.
- Does not contain your name or date of birth.
- It should not be a password you have used before.
Forward email from MS365 to another email account
It's easy to set up forwarding so email sent to your MS365 account automatically goes to another email account, such as your Gmail account.
Sign in to at portal.office.com
- At the top of the page, choose Settings > Mail.
- Choose Forwarding. If you don't see this option, it's not available for your account.
- You can forward email to one other account.
These instructions can also be found on the Microsoft website.
Things you need to be aware of:
- You must always use your student email address when contacting us by email. University staff can only accept and respond to emails sent from official student email addresses, as it's how we can be sure we're communicating with you and that your privacy is maintained.
- It is also highly recommended that you set your private account to always respond to incoming College mail by using your connected student email address.
- Forwarding university emails to a non-university email account will be at your own risk. We are not responsible for the handling of email by other email service providers and do not guarantee delivery to forwarding addresses and we do not monitor and/or manage undeliverable messages.
- We also strongly recommend that you check your student email inbox via the web on a regular basis to ensure mail is being received and forwarded and that your storage capacity has not reached its limit.