Online
Calling from outside Australia
+61 2 7253 7533
Monday
8am to 12am (midnight)
Tuesday to Friday
available 24 hrs
Saturday
12am (midnight) to 10am
Sunday
Closed
Virtual Support sessions for international students. Get real-time help with:
- your learning portal (Blackboard)
- how to find your assessments and internet requirements
- any other questions you may have
Join a Workshop
Events & Activities
Student Discounts
Sports & Esports
Your SRC
COVID-19 Advice
Need help getting started?
Online learning is different to learning in a classroom, so its important you know the difference between all the online platforms you will use throughout your studies. View Getting Started for everything you need to know about your online learning environment. We've also put together 10 Tips on how to succeed as an online student to help you get started!
Visit a campus
Just because your studying online, doesn't mean you can't visit us on campus. Check where your closest campus is located and pop in to use the Library, register to attend workshops, arrange to meet with your classmates or teachers, ask your Success Coach for help with job interviews or finding placements, or just find a comfy space to study. We get excited when our online students visit!
Have you set up your Office 365 Student Email?
If you haven't set up your Office 365 Student Email yet you might be missing out on some important updates and class announcements so make sure you set it up straight away!
It's also your login to be able to use the Student App, as well as being necessary for the Wi-Fi and printing services if you visit us on Campus.
You should have received an email with login instructions. If you haven't received your login details, please send a request for your Office 365 to Student Serviceswith your name and student ID number.
Requesting a Student ID card
To enable us to produce a student ID card we require you to:
- Email a high resolution recent passport photo (45mm x 35mm)
- Provide us with your up to date postal address, name and student ID number
If you have any further queries, please contact the Student Services Team on 1300 575 803.
Explore our Online Learning Platform
This video will take you on a guided tour of the Torrens University Australia online learning platform. You’ll hear from students and instructors, all narrated to help you imagine your online study experience.
Virtual Orientation
We host Virtual Orientation sessions for our online students each trimester.
Virtual Orientation is an online interactive broadcast for you to learn about student support and expectations in a fun and face-paced environment. Join us to:
- familiarise yourself with Blackboard
- tour the student hub online
- hear from Success Coaches
- meet your library and academic skills team
Check the Orientation page for information about the next Virtual Orientation.
Online Support
Our expert teams are on hand to help you achieve success in your studies and beyond. Follow the links below and find out more on how you can book time with the team and how they can help:
- Library & Learning team for assignment help
- Your Success Coach for career advice or mapping out your course
- Counselling team for wellbeing support
- Student Services for anything to do with your studies and campus experience
- International Student Advisors for Student Visa and transitioning to Australia information and support
Studiosity: Online after hours support
As a Torrens University student you have free access to Studiosity, your on-demand academic literacy support service available 24/7.
Connect with Studiosity's team of specialists live via the chat function, or submit your assessment draft for writing feedback to help you feel confident in your studies
Start using Studiosity via Blackboard today.
Online Internet Connection
NBN
- NBN is the optimal.
- NBN is capable of a good online experience for our students.
Variable factors for unreliable connections:
- NBN with busy traffic can impact connection speed.
- Weather can have some interference.
- Video calls/live video classes require a lot more internet.
- Multiple devices streaming high definition (HD) videos at the same time.
- Note: Those with a good (fast) connection can handle this but not all. Refer below for conducting an internet speed test.
ADSL (fixed or any Broadband)
- Reliable connection is the key.
- Stable connection (free of regular dropouts).
Variable factors for unreliable connections:
- Proximity to tower.
- Proximity to modem.
- Wire quality.
Conducting an internet speed test to check stability of connection:
- A good way to check stability of connection is to use speed tests.
- Google have one: Type 'internet speed test' > Click 'Run speed test'.
- Or your ISP (internet service provider) have their own local speed test tools.
Good to note, working from desktop and laptops is also an enhanced experience rather than accessing content and live sessions via a mobile phone.
Disclaimer: Take this as a guide only.
LinkedIn Learning
Are you looking to expand your skill set, become career-ready or just looking for a new hobby? Learn anywhere, anytime, on any device with LinkedIn Learning.
LinkedIn Learning is an online educational platform that helps you discover and develop business, technology-related, and creative skills through expert-led courses.
Get access to:
- 16,000+ online courses in 7 languages
- Expert Instructors with real-world experience
- 60+ new courses are added each week!
To access the contents, please use the 'LinkedIn Learning' button in Blackboard.
Did you know that online students are welcome to use any of our campuses? You can pop in to use the Library, register to attend workshops, arrange to meet with your classmates or teachers, ask your Success Coach for help with job interviews or finding placements, or just find a comfy space to study.
Some of our campuses are home to all courses, and others are specific to one faculty.
You can find more details on the campus pages.
Who do I contact for help?
Whatever course you’re enrolled in, you can contact us directly here:
You are also very welcome to visit Student Services at the campus that’s home to your course (see above).
