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Student Hub: Success coaches

Success Coaching: focused on your study and career success from day one

The Success Coach Team takes a strengths-based approach to engage with and motivate you for study and career success.

They help you successfully navigate the educational landscape, and build personal and professional capability to improve your employability outcomes.

Every new student is allocated a Success Coach

Your Coach will stay with you for the duration of your course.

Your Success Coach understands your course structure, your industry and your profession, and is there to give you expert advice on navigating your way through your study and connecting you to your desired career goals..

Your Success Coach will: 

  • Provide advice on course enrolment, subject selection and course progression, including mapping student pathways and developing study plans.
  • Provide advice on how your degree program relates to your overall employability and career goals.
  • Ensure you are connected to the correct support service available, including Academic Skills, Counselling, Disability Support, ATSIC Support and Library Services 

Giving you the edge

Your Success Coach is a qualified industry professional in their relevant field of study, able to enhance your professional credibility and give you the inside edge on how to develop your career into something you love doing.  Your Coach will:

  • Provide career coaching – helping you build self-awareness of your natural talents so you can articulate and leverage them to become strengths

  • Get you job-ready – giving tips and advice on topics such as resume and cover letter writing, online branding and successful interview techniques

  • Introduce you to​ Careers Connect, our online platform where employers advertise internships, work placements, casual jobs and graduate jobs exclusively for you

How do I know who my Success Coach is?

Your Coach will contact you at the start of your course, whether you’re studying on-campus or online, and provide their contact details.  

Alternatively, you can email yoursuccesscoach@laureate.edu.au with any questions.

Note: 

  • If you are studying the Diploma of Nursing, your Success Coach is your Program Coordinator 
  • If you are studying Diploma of Travel and Tourism, please contact fcstudent.services@laureate.edu.au

Success Coach FAQ

I am a new student and haven’t chosen any subjects as yet – can my Success Coach help me?

The best people to help you first off are your Course and Career Advisor, or if you are an International Student dealing with an International Recruitment Advisor you can chat to them.

Alternatively, you can jump onto the website and select your courses. Firstly go to the Subject Selection page and choose your course structure. Review the recommended study plan and then select the Subject Selection tool to choose your classes.

As soon as you are enrolled in your course that’s when we can help out, so please get in contact with your Success Coach then.

The subjects I want to take are not listed in the subject selection tool or they are full, what do I do?

Not all subjects every trimester are timetabled. Use the recommended study plan to see if there are any electives or other subjects that you can take. If you do need help deciding, then please contact your Success Coach for a suggested revised study plan.

If you find that the classes you want to take are full, please ensure you place yourself on the waiting list. You will receive an email within seven days informing you if there is a place available. Make sure you have a backup subject just in case. Again, if you need support in revising your study plan, contact your Success Coach.

I want to take a subject that requires a prerequisite, can my Success Coach override that?

Some subjects have prerequisites because you are required to take subjects in a particular sequence. If you wish to take a subject that is out of sequence then you must get permission from your Program Director.

You can find the list of your Program Directors in your Course page under the Academic team.

I am having problems with paying my fees, can my Success Coach organise a payment plan?

Our student finance team are the team that can help you here. If you have any queries relating to fees please contact them directly. You can find more information on the Student Hub.

Please remember that if you have not made payment by the due date you will lose access to your learning portal (Blackboard) until all overdue fees are paid in full.

Can my Success Coach help me with accessing Blackboard and or my email?

For all technical aspect of Blackboard, you need to contact Blackboard Support on blackboard@laureate.net.au or contact them directly through your portal. There are also Blackboard and Learning Support advisors on each campus, contact your campus directly to make an appointment.

Don’t forget you can contact Student Services as well on 1300 575 803 or:

Can I discuss my results with my Success Coach, I am worried I have failed?

You Success Coach can certainly help you with strategies for study success in terms of helping you to revise your study plan, directing you towards resources, information and further support.

To discuss your results you can make an appointment with your Program Director. You can find the list of Program Directors in your Course page under the Academic team.

Can my Success Coach help me with writing my assignments?

Success Coaches are not trained in Academic Skills, each campus has dedicated Learning Support to help you with improving your writing, planning and study skills. You can find more details on who they are and what is on offer here.

I would like to talk to my Success Coach about some personal problems, can they help me?

Success Coaches are trained in helping you with setting career and study goals. However, we have trained Counsellors based on each Campus and online who can offer free and confidential counselling to help you and all students enrolled in Australia. For more information go to the Counselling section in the Hub.

Can my Success Coach help me with making changes to any of the following?

  • Transferring to a new course
  • Exiting early from my degree
  • Deferring, taking a leave of absence or withdrawing

Success Coaches do not have the authority to act on requests that involve changes to your course. Any changes to your course must be handled by Student Services. Please contact them directly either at your local campus or through their contact details.

Can my Success Coach help me with reducing my study load?

If you are an international student please contact your Program Director directly to discuss changes to your study load as it is a visa condition that you must stay on a full-time study load. You can find the list of Program Directors in your Course page under the Academic team. For non-International students you can complete a form to request a change to your study mode, but please have a chat to your Success Coach who can help you with a revised study plan.

Ready to meet?

Sessions with Success Coaches can take place in person or online and typically run for 30 to 45 minutes.

Get in touch here

There for you

Your success coach is part cheerleader and part problem-solver. 

Your coach is dedicated to your success.

Their first priority is to make sure you are connected, motivated and engaged in your learning.

Reach out if you find you've hit a wall or need some guidance to stay on track.

Excited? Got a question

Request an appointment or ask a question here.