Student Hub: Results

What is an Academic Transcript?

An Academic Transcript is a formal record of all your units undertaken at the University.
You will receive your transcript when you graduate but you can also purchase one at any time. 

What appears on an Academic Transcript?

• Name​
• Student number
• Student address
• Course name 
• College
• Course start date 
• Certificate number
• Subject names and codes 
• Grades and date attained

What do I need a Transcript for?

Your academic transcript can be used to demonstrate your qualifications or progress in your course so far. You may use it to support job applications, scholarships, further study or professional registration. 

How do I request an Academic Transcript and how much does it cost?

1.  Log in to the Student Portal and click on the course results tab
2. Select the applicable course and select the 'Request Official Academic Transcript' from the helpful links box on the right-hand side.
   Please ensure you are selecting the correct course under the course results.
3.  Your address will then be populated, if you wish to have your documents sent to a different address please update accordingly.
   Note: If you wish to permanently update your address, you can do so by clicking on the 'personal details' link which is highlighted in orange
4. You will then need to make payment for $15 by credit card/debit card (Visa/MasterCard only).
   Note: You can obtain an unofficial transcript from the portal free of charge

Processing and Delivery

Once we receive your request and payment we will try to action your request as soon as possible, during peak times it may take a bit longer. 
Your documents will be sent via standard post with tracking, please allow 2-6 business days for delivery. Overseas destinations will take longer. 

Note: Before you request your academic transcript, please ensure you have no outstanding fees. Your transcript request will not be processed until all fees are paid. 

What is a Completion Letter?

A Completion Letter is an official letter from the University showing that you have completed the necessary requirements of your course. 
This letter can be used to confirm your qualification before you have graduated and received your Academic Transcript. 
It is not necessary to acquire a completion letter except for reasons such as:

• Immigration purposes
• To provide evidence of your completed qualification to prospective employees

What information will be included in the Completion Letter?

Your Completion letter will receive the following:

• Student details:
  - Student name and date of birth
  - Course code
  - Course name
  - Student number
  - CRICOS course code (International students only)
• Study Load
• Language which course was delivered 
• Provider name and code 
• Course commencement date
• Course completion date 
• Course requirements met 

How do I request a Completion Letter?

You can request a Completion Letter free of charge by contacting Student Services or Student Records
 

What is a Testamur?

Also known as a 'Parchment' or 'Certificate'. Testamurs are the legal document that confirms your degree has been conferred (awarded). 

Higher Education

You will receive your official testamur with your academic transcript at graduation ceremony (or sent to you if graduating in absentia)

Vocational Education

You will receive your graduation documents 30 days after you've been approved by the exam committee. We will post your documents out to you after this date. 
It will include:

• Academic Transcript
• Statement of Attainment 
• Testamur

Replacement Testamur

Legally, you are only permitted to have one testamur for each degree that you complete. If your original testamur is lost, destroyed, stolen or damaged, you can request a replacement from Student Records. 

You will need:

• Completed Statutory Declaration outlining exactly what happened
• Completed Certification form 
• Pay $55 via Flywire or BPAY or contact the Student Service team

Name on your Testamur 

The name on your testamur will appear exactly as is recorded by the University, so please ensure your details are correct or up to date as soon as possible to avoid having to pay for a replacement. 

Updating your Address

To avoid any delays, please ensure your address is up to date as we will be posting your graduation documents to the address we have on file

Please note: if you have outstanding fees on your account, you will not receive your testamur

If you are unhappy with your final grades for a subject and believe it’s inappropriate or unfair, you can request a review from the Program Director or delegate. Follow the guidelines provided within the Student Complaints Policies:

• THINK Students
• Torrens Student

If you need your documents sent to World Education Services (WES) please email Student Records
with:

• Copy of your Parchment 
• Copy of your Transcript 
• Academic Records Request Form with section A completed and signed

We can post your documents to WES via standard post free of charge which will take 10-12 business days or you can choose to send via international express post with tracking for $55. You can pay this fee via Flywire (link below).

To change your details you can do it yourself if you still have access to the portal. If not, please complete the change of details form and send it to student services.
Note: If you are updating your name, you will need to provide one of the following:

• Change of Name Certificate
• Marriage Certificate
• Divorce Certificate 

Note: Please make sure your address is update to date so we can ensure we are posting any requested documents to the correct location. 

If you have any other questions or requests please contact:
 

Student Services 

Or

Student Records