If you need assistance or are having technical difficulties during your exam please contact the Respondus exam hotline on:
Please note, this hotline is exclusively for examination support and will only be open during active hours when exams are taking place.
If you require Blackboard support for any other reason, please continue to use existing help services provided below:
Watch the Introduction to Respondus Lockdown browser for students
Prepare for your online exam using the documents provided below.
This section only applies to Higher Education courses
Supplementary assessments and exams give you the opportunity to receive a supplementary pass for a subject you failed if:
A) You attempted all assessments AND recorded a final mark between 40% and 49%
B) You were granted special consideration
It is your responsibility to know if you are granted a supplementary exam or assessment and to be available during the secondary exam period.
If you think you are eligible for special consideration you can apply to:
Unless it is impossible to do so, the following deadlines apply:
|Exams: If you can't sit an exam due to circumstances beyond your control||You must apply within 2 working days of the scheduled exam.|
|Exams: If there is a clash in your exam timetable||You must notify Student Services within 5 working days of the timetable release.|
|Assessment extensions||To request an extension to a deadline, you must apply at least 1 working day before the assessment due date|
Usually within 10 working days from the date you are advised in writing that your application for special consideration was successful.
If you seek more than 10 working days your application will be referred to your Program Director for a decision.
Find further information in Section 9 of the assessment policy that applies to you:
Exam timetables may be subject to change. Please check this section regularly for the most recent version.
You must sit your exams at the scheduled date and time irrespective of any conflict with a planned holiday or special event.
If you can't sit an exam due to circumstances beyond your control you must submit an Application for Assessment Special Consideration Form. Please review the Special Consideration Application forms and policies section below.
How do I know if I am eligible to sit a supplementary exam?
You will receive an email to your student email account - so make sure your contact details are up to date.
You should check your results in your Student Portal as soon as they are available.
If circumstances outside your control, such as illness or a death in the family, affect your performance you can apply for special consideration.