Designed for every student
At our university, your success is at the heart of everything we do.
Our innovative Tiered Support Model is designed to offer flexible, accessible, and personalised learning development and support, ensuring you can access what you need, when you need it to amplify your success.
Access 24/7 self-serve tools like Class4Success and Vygo, connect with peer support programs like PASS and Mentor Connect, or join workshops and coaching sessions to achieve your goals.
Tier-0
Self-help
Self-selected: on-demand & opt-in support
- Access help whenever you need it, 24/7.
- Improve your study and learning skills.
Self-selected timely support examples
- Self-serve tools for academic success - Class4Success & Centre4Success
- Enhance writing; get assessment feedback - Draft Coach & Brainfuse
- Connect with peers & navigate university life - Vygo
Tier-1
Peer-to-peer
Self-selected: opt-in peer support
- Access support face to face and/or online.
- Learn alongside others, build friendships, and develop valuable skills.
Self-selected peer support examples
Tackle challenges & learn with peers - PASS Program.
Accelerate your development - Mentor Connect Program.
Meet people with like interests & make lasting friendships - SRC / Societies & Clubs.
Tier-2
Targeted
Targeted support: opt-in generalist support
- Access support face to face and/or online.
- Learn new skills, access coaching to clarify and achieve your goals or participate in events and online communities to expand your learning network and build friendships.
Targeted group support examples
- Build essential academic skills - Study Success Workshops.
- Expert guidance for study strategies - Success Coaching.
- Join a supportive space - Conversation Cafe.
- Connect with peers for study support - First Year Experience program (Vygo).
Tier-3
Tailored
Tailored support: focussed timely support
- Access support face to face and/or online.
- Specialised support to enhance your success, learning, and overall experience.
Tailored group support examples
- Start university life with confidence - Orientation.
- Enhance your academic skills; become an efficient learner - Study Success Workshops.
- Understand, find and evaluate information - Library workshops.
- Be future ready - Careers Connect.
Tier 4
Personalised
Personalised support: 1:1 or group support
- Book an appointment with a specialist advisor to unlock your learning potential.
- These support services are designed to meet your individual needs.
Personalised learning support examples
- Access reasonable adjustments - Accessibility.
- Be your best self - Counsellor support.
- Achieve your goals - Coaching.
- Get back on track - Academic Success Plans.
