Graduation - Frequently Asked Questions
Planning for Graduation?
We’ve gathered the most frequently asked questions to help you navigate the process with ease. Whether you need details on regalia, tickets, or guest tickets, you’ll find the answers here.
We’re here to help make your graduation day a success!
Invitations & tickets
FAQ about invitations and registering to attend.
Guests
FAQ about guest tickets.
Academic documents
FAQ about receiving your academic documents
Academic regalia & ceremony dress code
FAQ about academic dress at the ceremony
On the day
FAQ about name reading, event coordinators, and photography
Cancellation & refund requests
FAQ about refund timeframes and conditions.
Invitations & tickets
The link can be found in the official invitation email, which will direct you to the registration page for your ceremony.
Follow the steps below to complete your registration:
- Log in using the details provided in the invitation email
- Select your ceremony / attendance type (e.g., attending/not attending/alternate ceremony)
- Make the necessary selection(s) (e.g., gown hire or purchase, photography packages, etc.)
- Confirm guest attendance and provide their names
- Provide required registration details (e.g., pronunciation, accessibility requirements, etc.)
- Accept the ceremony terms and conditions
- Review your selections and process payment
Please note:
- Ceremony registration is not confirmed until you receive a confirmation email, which includes a tax receipt. Graduates and their guests are advised not to make any travel arrangements, until you have received your confirmation email.
- All payments must be processed through the official invitation link and not through any other payment gateways. Please also note that if you have a credit balance from your tuition fees, it cannot be used toward the graduation ceremony fees, as these must be paid directly via the graduation ceremony registration portal.
- Registration must be completed before the specified deadline.
- No late registrations will be accepted.
- On the day of the ceremony, you will be required to scan a QR code and enter your Student ID number to check-in and gain entry to the ceremony hall.
- Your digital ceremony ticket will be sent to your phone after scanning the QR code on the day of the ceremony.
Commencing 28 January 2025, graduates have a maximum of 12 months from their conferral date to register for ceremony attendance. If you do not register within this 12-month period, you will no longer be eligible to attend a ceremony.
Please note the following:
- There are no processing or application fees associated with opting not to attend a ceremony.
- Graduates wishing not to attend their graduation ceremony, must submit their request via the registration portal.
- Once this option has been selected and confirmed, it cannot be changed to attending the ceremony in person for the same award or qualification.
- If you do not register and we do not hear from you within the 12-month period from the date of conferral, you will no longer be eligible to attend a ceremony by default.
Graduates will have access to all alumni services, including career services, alumni networks, and other benefits, regardless of whether they have attended the ceremony in person or opted not to attend.
The Graduation team is unable to assist you with inquiries related to the eligibility of your course completion. If you have any further questions regarding course completion or conferral dates, please refer to the Course Completion page. Alternatively, please contact the Student Services team.
If your conferral date has passed by more than 10 business days, and you have not received your ceremony invitation, please contact the Graduation team.
Additionally, please check your student email account, as your invitation might have landed in your spam/junk folder.
Please open the link in an incognito window or clear your cache and cookies, and open the link using desktop and Google Chrome.
If the issue persists, please contact the Graduation team, and provide a screenshot of the of the encountered error.
Guests
All invitation letters for visa purposes must be prepared by the student directly. Torrens University Australia is unable to prepare or provide you with a letter to invite a family member to visit you in Australia.
A formal invitation to your graduation ceremony is the email containing the registration link. The registration portal will provide information about the available graduation ceremonies. Once you have registered for a ceremony, you will receive an email containing a payment receipt and information about the ceremony you have opted for/registered for. Please note that a formal invitation cannot be sent to graduates until they have fulfilled the eligibility requirements.
If you require a Completion Letter or a Confirmation of Enrolment Letter, please contact the Student Services team.
Two (2) guest tickets per graduate are included in the ceremony registration. Children between 0-3 years old are welcome to attend in addition to the allocated guest tickets.
We always endeavour to release additional tickets based on the venue’s seating capacity. If and when available, these additional guest tickets are always limited and offered on a first-come, first-served basis.
Only registered graduates are notified when additional tickets go on sale until allocation is exhausted, so please keep an eye on your inbox. Notifications regarding the sale of additional tickets are sent after the ceremony registration has closed. The cost is AUD $55.00 per additional guest.
Please note, no additional tickets will be sold on the day of the graduation ceremony.
You can nominate your guests' names once you have confirmed your ticket selection. At this time, you will also have the option to email the tickets to your guests directly.
You can update your guest(s)' name(s) using the registration link/portal up to 24 hours before the graduation ceremony.
Academic documents
The Graduation team is unable to assist with inquiries related to academic documents.
We recommend visiting the Academic Documents page on the Student Hub for further details, including how to request official documents. Alternatively, please contact the Student Services team.
It is standard procedure for our internal team to send academic documents to graduates before the ceremony.
This ensures you have your documents without any delays, should you require them for career or continuing education purposes.
On your graduation day, you will be given a graduation folder on stage containing a congratulatory letter. You are welcome to bring your testamur for photo and framing opportunities after the ceremony.
Academic regalia & ceremony dress code
Academic regalia refers to the formal attire worn during the Graduation Ceremony to receive your award.
The robe is called a gown, and the hat is referred to as a mortarboard. The hood and stoles distinguish your faculty and degree.
Graduates are not permitted to customise or add any items to the approved regalia. For further details, please refer to the Graduation Ceremony Dress Code located in the “Graduation Day” tab.
The gown is worn over the top of your clothing like a jacket. Undergraduates' arms go through the sleeves, while postgraduate students' arms slide through an opening in the sleeve.
| Size | Height (cm) | Height (ft) |
|---|---|---|
| XXS | 130 - 150 cm | 4'2" - 4'9" |
| XS | 150 - 160 cm | 4'9" - 5'3" |
| S | 160 - 170 cm | 5'3" - 5'6" |
| M | 170 - 180 cm | 5'6" - 5'9" |
| L | 180 - 190 cm | 5'9" - 6'2" |
| XL | 190 cm + | 6'2" + |
Torrens University takes pride in offering programs across five (5) distinct verticals or faculties, each represented by a specific colour:
| Vertical | Colour | |
|---|---|---|
| Business | Gold | |
| Design & Creative Technology | Pink | |
| Education | Blue | |
| Health | Purple | |
| Hospitality | Teal | |
In addition to the above ceremonial regalia and academic dress requirements, all graduates must adhere to the below ceremony dress code:
- Business casual or formal attire to be worn under the ceremonial regalia,
- No ripped clothing,
- No shorts or t-shirts,
- No clothing items should be worn above the regalia,
- No thongs or flip flops,
- Graduates are not permitted to customise or add any items to the approved regalia.
On the day
You will have the opportunity to capture the phonetic pronunciation of your name during the ceremony registration process. Every effort will be made by the name reader to ensure your request is adhered to; however, we cannot guarantee perfect enunciation and intonation.
Therefore, we encourage graduates to discuss any special requests or requirements for the pronunciation of their names with the graduation team in the lead-up to the ceremony.
If a graduate does not specify any pronunciation requirements during the ceremony registration process, the name reader will pronounce the first and last names as they are understood.
You should have received an email with instructions on how to log in and access your photos directly from the photographer’s website. Please check your spam and/or junk folders to ensure you can find this email.
- For photos taken between 2022 and 2024: You can also access your gallery at Scene to Believe.
- For photos taken between 2018 and 2020: You can access your gallery at Eventpix.
You will need to enter your TUA student number to gain access to your photos. Additionally, these links will direct you to the photographer’s page. If you encounter any other challenges with the photos, please contact the photography company directly.
GFP Graduations is the ceremony support partner employed by Torrens University Australia. The GFP team provides graduates with support related to the ceremony registration portal and process, as well as key services on ceremony days, including gowning, photography, and merchandise sales.
Cancellation & refund requests
All cancellation and refund requests will be processed in accordance with the ceremony Terms and Conditions, as accepted during the ceremony registration process.
If you have a cancellation or refund request, please refer to the Terms and Conditions and email the TUA Graduations team at graduations@torrens.edu.au with the following details:
- Your full name
- Your student number
- The ceremony you are registered for
- Details of your request, along with any supporting documentation
The Terms and Conditions link can be found under the 'Ceremony' tab on the Graduations page.