Student Portal
What is the Student Portal?
The Student Portal focuses on improving your student experience.
In particular, how you select your subjects, register for classes, view your timetable, check your grades, view invoices and so much more.
To log in to the Student Portal all you need is your Office 365 username and password and your login will be authenticated.
Subject selection
Subject selection is important as it is when you pick your subjects and classes for the next study period.
Find out more on our dedicated Subject Selection page.
Alternate Student Portal
If you are enrolled in HLT54115 Diploma of Nursing or TULC click here to access your specific student portal.
Quick reference guides
Your quick reference guides will take you through the functions of your Student Portal.
Glossary
Student portal basics
Selecting your subjects
Finances
Results and transcripts
Unique Student Identifier
Glossary
We may have updated some of the words or phrases you may be familiar with.
| Student Portal name | What it means |
|---|---|
| Term | This refers to your study period: either trimester or term |
| Study Path | Your active course/s (e.g. Diploma of Health Science) |
| Subject Selection | Selecting your subjects for the study period |
| Register for Classes | Selecting specific class times for your subjects |
| Drop | Drop or withdraw from a class |
| CRN | Class Reference Number - each class time, for each subject, has a unique CRN |
| Class schedule | Your timetable |
| Degree Evaluation | Check your progress in your course - what you have completed and what you have yet to finish |
| Meeting time | Your class time (in the Subject Selection screen) |
Student Portal Basics
Steps
- Go to the Student Portal.
- Select Student Access.
- Sign in with your student Office 365 credentials.
- You will be directed to the Student Landing Page which has lists of quick links for easy access.
To get back to the landing page:
- Click Alt+M to open the menu, or click on the four squares (waffle) in the top left corner.
- Click Banner.
- Then click Student Landing Page.
Note: The menu is another way to navigate to the different areas, but it is much easier to access the quick links from the landing page.
Steps
- Navigate to the Student Landing Page.
- Under the Student list, click Student Profile.
Steps
From the landing page, you will be able to update the following details
- Navigate to the Student Landing Page.
- Under the Personal Information list you will see:
- Addresses and Phones
- E-mail Addresses
- Emergency Contacts
- Click the title of the detail you want to update.
- Click the link to update (e.g. Update Addresses and Phones)
- Click the blue link next to the phone number or address to be updated. Enter the new details.
- Click Submit.
Finances
In this area, you will be able to view your invoices, FEE-HELP Commonwealth Assistance Notices (CAN), and Statement of Account (SOA).
Steps
- Navigate to the Student Landing Page.
- Under the Student Finance list, click View My Financial Documents.
- Click the tab for Invoices. You can also click the tab for Receipts to view receipts.
- Invoices or Receipts will be listed - click on an invoice to view.
Account Summary by Term: lists charges and payments for the current term, summarised by type.
Steps
- Navigate to the Student Landing Page.
- Under the Student Finance list, click Account Summary by Term
Account Detail for Term: lists your itemised charges and payments for the study period.
Steps
- Navigate to the Student Landing Page.
- Under the Student Finance list, click Account Detail for Term
- Select the study period and click Submit.
Please refer to your invoice to confirm your due date for fees. Your payment due date cannot be changed as it is generated by our system.
Your invoice due date for fees depends on:
- Whether you are a domestic or international student
- The date you enrol into a subject
Refer to the Student Fees page for further information.
An invoice for your subjects will be sent to your student email account. This will list the fees, amount owing and due date.
Payment options include
- Online payment - this is the preferred method of payment.
- EFTPOS (cheque, savings or credit) on campus.
- Fly Wire (for international students) - your Flywire payment details will be on your invoice.
Three easy steps:
- Log on to your Student Portal
- Select "Pay Now"
- Follow the steps to make an online payment - make sure you are using your new student ID (A000XXXXX)
If you have selected FEE-HELP as your payment option then your balance will show on the invoice sent to your student email account.
Can I pay for my subjects instead?
You can also choose to pay for part or all of your subjects. Follow the instructions above to pay upfront or Pay Now.
Your FEE-HELP amount will be recalculated after you have made an upfront payment. This can only be done before census date.
View your FEE-HELP balance at myHELPbalance.
You will have a hold on your account if you have outstanding fees or an administrative block.
Steps
- Navigate to the Student Landing Page.
- Under the Student Finance list, click View Holds.
View holds will also appear under the Student Records list.
Common hold types are:
- Academic Progression Hold
- Academic Integrity Hold
- CoE Expired
- Deposit Hold
- Financial Hold
- Graduation Hold
- OSHC Expired
- Visa Expired
Results and transcripts
Please note this is not relevant for Higher Degree by Research students.
The Results page has a guide to understanding your grades.
View your final grades for the study period.
Note: Your Online Learning Platform (Blackboard or MyLearn) lists your assessment marks only. Marks for final exams, final assessments or final trimester results are not published in the learning platform.
Steps
- Navigate to the Student Landing Page.
- Under the Student Records list, click View Grades.
- Select the Term for which you want to view your grades.
- Select the Course level.
- Select the Study Path.
- The list of relevant Subjects will be displayed, with the grades for each in the Final Grade column.
- For Higher Education only:
- To see the numerical score, or percentage attained, click Component.
- A new page will open displaying further grade information.
Degree evaluation will enable you to see what subjects you have completed and what you still need to complete for your course.
Steps
- Navigate to the Student Landing Page.
- Under the Student Records list, click Degree Evaluation.
- Click Generate New Evaluation.
- Check the course you would like to evaluate.
- More steps coming soon.
You can view an unofficial transcript for a simple list of subjects you have completed, and their relevant grades.
Steps
- Navigate to the Student Landing Page.
- Under the Student Records list, click Unofficial Academic Transcript.
- Select Transcript Level.
- Select Transcript Type (the only option is unofficial).
- Click Display Transcript.
- The Student Academic Transcript page will open.
NOTE: This transcript includes all subjects completed to date, not any subjects you are currently enrolled in.
Official Academic Transcripts cost $15 each
Steps
- Navigate to the Student Landing Page.
- Under the Student Records list, click Official Academic Transcript.
- On the Select Transcript Type screen, enter details in all fields as required.
- Select the number of copies required and delivery method and click Continue.
- Review the Transcript request summary. Click the Make Payment button.
- Enter the email address where you would like the confirmation sent, and click Next.
- The Make a Payment box will open. Enter all details as requested to review and complete the payment.
- Once the payment has been made, you will get a confirmation message 'Your transaction was successful'.
- Student Services will process your request. Refer to the Processing and Delivery section below for time frames.
You can also request a transcript on campus
- Complete a Certification Form, with supporting documentation as outlined on the form.
- Submit the form to Student Services, and make payment.
- Refer to the Processing and Delivery section below for time frames.
Certification forms can be found on our Policies and Forms page:
Requesting a transcript via email
- Complete a Certification Form.
- Email Student Services and attach the Certification Form, with supporting documentation as outlined on the form.
- Student Services will process your request. Refer to the Processing and Delivery section below for time frames.
- Pay for your transcript:
- EFTPOS over the counter on campus
- using the PayNow function in your Student Portal once your request has been processed and you receive an invoice.
Note: You can obtain an unofficial transcript from the portal free of charge.
Processing and Delivery
Once we receive your request and payment we will try to action your request as soon as possible, during peak times it may take a bit longer.
Your documents will be sent via standard post with tracking, please allow 2-6 business days for delivery. Overseas destinations will take longer.
Note: Before you request your academic transcript, please ensure you have no outstanding fees. Your transcript request will not be processed until all fees are paid.
Unique Student Identifier
Your USI (Unique Student Identifier) is your individual education number for life. It also creates an online record of your Australian education achievements.
You need a USI if you are:
- undertaking Nationally Recognised Training
- a higher education student seeking Commonwealth financial assistance (eg a FEE-HELP loan)
- a higher education student graduating in 2023 or beyond
- Go to the USI Registry System, and have a valid form of ID ready.
- Agree to the terms and conditions (if you have previously agreed to the terms and conditions, you might not see this step).
- Select 'Create USI'.
- Select your evidence of identity document (see the types of ID you can use).
- Enter your personal details exactly as they appear on your form of ID.
If the name you use for business or official purposes is not the name on your form of ID, you can choose to enter this in the preferred name field. - Enter your contact details, including at least two contact methods.
- Confirm your identity. The USI Registry System will check and confirm your identity using the ‘Documentation Verification Service’ (DVS).
- Secure your account with a USI password and check questions.
If you have studied anything within Australia since 2015 you may already have a USI.
There are 4 ways to help you retrieve your USI if you can’t remember it. They are:
- Email address you might have registered with originally
- Mobile number and date of birth
- Personal Details and Check Questions
- Personal Details and an ID Document
Once you have your USI, you can provide it to us via the Student Portal.
- Log into the Student Portal using your student email credentials.
- Go to the 'Personal Information' section and click on 'Unique Student Identification'.
- Enter in your USI number into the box provided and select 'Continue'.
- A confirmation message ‘Thank you, your USI has been saved’ will be displayed.
This will upload your USI into your student information system against your enrolment record.
Studying in Australia
International students who have entered Australia to study must obtain a USI to graduate from their course.
To create a USI, you will need to have been issued with an Australian Visa from customs. If you have yet to be issued with an Australian Visa, you will not be able to create a USI with your non-Australian issued passport.
Studying outside of Australia
International students who study with us, who undertake all study offshore online are not required to have a USI.
Studied in Australia but since left the country
If you completed your course after 1st January 2023 and did not get a USI during your studies in Australia, you will need to apply for an exemption.
To apply for an exemption, visit the USI website.
