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Student Hub: Disability Support

Disability Support

Accessible Learning

If you are attempting to manage the demands of study as well as an ongoing health condition, learning disability, or you are the primary carer for a person with a disability or medical condition, our Disability Liaison Advisor may be able to provide you with academic adjustments and other supports.

Our Disability Services help you gain access to reasonable adjustments and can provide advice to future students regarding support services.

If you identify as having a disability or condition that may impact on your ability to complete your study, talk to us about the resources and supports available.

Disability Support Information


If you have a diagnosed disability, learning difficulties, an ongoing mental or physical health condition or are the primary carer for a person with disability, you are eligible to apply for a Learning Statement of Access.

Relevant Information

Our application process requires the completion of two forms included in the Learning Access Application. The Health Practitioner form needs to be completed by a relevant health practitioner with recommendations for accommodations that support the functional impact of the condition on the student’s ability to participate in their studies on the same footing as other students.

For students with learning difficulties, memory and cognitive deficits or visual print difficulties who have not been formally diagnosed, a diagnosis needs to be organised prior to submitting a Learning Access Application.

Please follow the recommendations in the Student Fact Sheet to ensure you have the correct forms before you submit your application.

Other Considerations

Preparation – In order for us to support you optimally, we require the documentation to be submitted before the beginning of the first trimester. Ideally, you should schedule a meeting with the Disability Liaison Advisor to ascertain the most appropriate and reasonable adjustments to your individual circumstances.

Inherent Requirements – In some cases, reasonable adjustments provided will not help a student bridge the gap to meet the fundamental abilities, skills required in order to successfully complete that are essential to the relevant career. 

Study Load – Please consider the ideal study load when you start your journey in Vocational or Higher Education. Your wellbeing is our priority and many students benefit from taking some time to adjust to a full time study load when transitioning to post-secondary studies.

Student Support Services – We highly recommend that once you are enrolled, you stay connected with the Disability Liaison Advisor throughout your studies, as well as make the most of all our other student support services that are put in place to help you succeed. Be sure to ask the Disability Liaison Advisor about the range of supports available to our students at Torrens University/Think Education.

Learning Access Plan

In order to request ongoing adjustments to your studies, we ask you to complete an application and provide supporting information from a relevant treating health professional such as medical practitioners, psychologists, physiotherapists, occupational therapists and psychiatrists.

For students with learning difficulties, memory, cognitive deficit and/or visual print difficulties who have not been formally diagnosed, a diagnosis needs to be organised prior to submitting a Learning Access Application.


Disability Services

You are encouraged to contact our Disability Liaison Advisor to have a discussion about your requirements and learn more about the adjustments we can offer to meet your specific needs. You can have a confidential conversation with our Disability Liaison Advisor by booking an appointment for individual consultation or sending us an email.

To find out more about the process of applying for and securing a Learning Statement of Access, visit the links below:



Disclosure of a disability or medical condition is a personal choice. In order for us to provide adequate support in a timely manner, we encourage you to consider disclosing your disability as soon as you foresee your condition will impact your studies. In some circumstances we need time to process an application and organise supports. We will always endeavour to make provisions and eliminate barriers to student success; however, we cannot guarantee that all requests will be immediately implemented.

What adjustments are available?

We strive to ensure that we can provide targeted and individual supports to each student based on their specific needs and concerns. Some of the adjustments we may be able to provide include:

  • Early enrolment
  • Learning materials in accessible format
  • Changes to student presentation and group work
  • Movement in class
  • Recording lectures
  • Assignment and exam – extensions and modifications
  • Other exam modifications (Breaks, food and drinks or exam time)
  • Alternative room for exam
  • Deadline extension for assignments
  • Special equipment
  • Furniture Aids

We will always endeavour to accommodate a student’s reasonable adjustments, but the university acknowledges it does have limited resources and facilities. 



The following agencies can also provide information, support and advocacy:  

Am I eligible to request disability supports?

If you have a disability, learning difficulties, or a mental or physical health condition which impacts on your study, you are eligible to request both informal and formal supports from the university. A disability may be permanent, short-term or fluctuating in nature, and is defined by the Disability Discrimination Act 1992. 


What is a Learning Access Application and a Learning Statement of Access?

A Learning Access Application is the document students need to submit in order to be given a Learning Statement of Access. It provides information about the impact of your disability, mental health or medical condition on your studies, and identifies services and any alternative assessment adjustments that are being requested to support your studies. Once completed, your Learning Access Application should be submitted to the Disability Liaison Advisor.

Students with an approved Learning Access Application will be issued with a Learning Statement of Access, which documents the pre-approved adjustments granted to students and is a mechanism to alert staff regarding the impact of their disability, mental health or medical conditions. This document is used whenever you need to alert staff of your approved modifications.


What supporting documentation do I need to request disability supports?

In addition to the Learning Access Application, students will be required to work with their health care practitioner to provide relevant recommendations and medical reports. If you are unsure what documents to provide, please contact the Disability Liaison Advisor for assistance.


What is a reasonable adjustment?

Reasonable adjustments are modifications to a student's learning experience that balance the interests of both the student and relevant staff involved in the implementation, which do not affect the academic standards or inherent requirements of a subject or course.


What are inherent requirements?


The fundamental abilities, skills and knowledge that all students need in order to successfully complete a course or program, regardless of their disability, because they are essential to the relevant career.


How is confidentiality and privacy handled?

We understand the private nature of the information that you may disclose to us in relation to your medical condition or disability, and we will respect the privacy of that information. Your documentation and information only needs to be shared with the Disability Liaison Advisor, who will work with other University staff on your behalf in order to implement any required adjustments. We will not disclose information to any person outside the University without specific written consent unless the University is required by law to provide the information.

Further information about the University’s approach to supporting students with a disability can be found in the Disability Policy.

Students with approved adjustments

Implementing a Learning Statement of Access

Students who have an approved Learning Access Plan will be issued with a Learning Statement of Access, which clearly states the formalised and pre-approved adjustments which have been allowed for the student. Students are responsible for communicating the reasonable adjustments approved in their Statement by sharing their Learning Statement of Access with academic and teaching staff at the beginning of every trimester, or as proactively as possible, to ensure relevant staff have a clear understanding of student needs in order to support and implement the approved adjustments.

If your plan has been approved but you do not have a Learning Statement of Access, please contact Disability Services to be issued with this document.

Some adjustments related to specialised equipment and software will be organised during the application process, whilst academic adjustments will require timely communication with Academic and Campus staff, which the Disability Liaison Advisor will facilitate.

Timeframe for communication

Deadline extension: Requests for late submission of assessments need to be communicated by the student to the lecturer no later than 3 days before the deadline.

Assessment format modification: Modifications to assessment format require advice from Program Directors. When a student requires assessment in alternative format, lecturers will need to be advised by the student at the beginning of each trimester.


Students are responsible for notifying Student Services and teaching staff of any approved adjustments that affect their examination two (2) weeks prior examination week.

Plan Review

Your treating health practitioner will recommend the duration of the adjustments and you can request a review of the arrangements at any time. All other Learning Statements of Access will be reviewed at a minimum of every 2 years.

If you change your course, campus or study mode, your Learning Statement of Access will need to be reviewed.


Meet your Disability Liaison Advisor

Book online for a phone or virtual meeting, or contact us for a one-on-one conversation.


Schedule appointment


Personal Emergency Evacuation Plans (PEEP)

If you study on campus and have a medical or mental health condition or a physical disability, you may require a personal emergency evacuation plan. Please ensure you communicate this to the Disability Liaison Advisor so they can assist in creating an evacuation plan that takes into consideration your needs. You do not need to submit a Learning Access Application or have a Learning Statement of Access in order to have a PEEP. This is about keeping you safe in case of fire evacuation. 

Learning with Reading and Writing Assistance

All students are able to access assistance with reading and writing through a range of available software and resources. This includes licenses for Office365 online, Read&Write technology as well as Echo360 accessible lecture recordings. For more information, please contact the Disability Liaison Advisor or visit Blackboard.