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Fitzroy Student Hub: Student services

We are here to support you right from the start of your course, all the way through to graduation.

Support services

Reach out to us with your questions about anything to do with your studies and campus experience.

We can help you with

Enrolments and timetables

  • Selecting subjects
  • Organising your timetable

Student administration

  • Leave of absence and withdrawals
  • Assessment extensions and much more.

Support services

Making contact with:

  • Student counsellors 
  • Success coaches
  • Library and Learning Sevices team
  • Academic staff
  • Disability support services and accessing a Disability Access Plan


Student support

Where do I go if I have a problem?

Your lecturer should be the first person you contact for any academic issues. If they are unavailable or unable to assist, you can contact your Program Manager. If you have any non-academic problems, raise them with Student Services who will be able to direct you appropriately.

IT & you

IT & computer access

You will be required to use a computer regularly when studying any course, to view your course content and submit assessmentsonline. In general, any desktop or laptop computer purchased in the past two years should meet mostlearning needs atSSNT. Mobile devices such as tablets and smartphones may also enable access to many commoncommunication and learningexperiences; however, there are likely to be aspects of most courses where their computingcapability is insufficient.

Wireless internet (Wi-Fi) is available on campus.Connect to Think Wireless. The password is:thinkb81

There are also PCs for students to use in the Student Services Lounge and the Library.

The basics

Computer skills are necessary for every student, regardless of what you are studying.

You will need a computer for:

  • Completing assignments. Most students use software to type up their essays and reports.
  • Creating presentations. Producing professional presentations is very important.
  • Accessing thelibrary resources. The librarycatalogueand data bases are all online, so you would need to be computer literate to be able to locate appropriate information.
  • Accessing Academic Skills resources via the Learning Portal.Many courses require knowledge of academic concepts and structures.
  • The administration of your course. Most of your course materials and administrative information is online. This means that not knowing how to use the technology will hamper your ability to follow your studies.

Access to computers while you study

  • It is expected that all students have access to computers which must also have a set of standard software packages and be able to connect to the internet.
  • If you are going to buy a computer and need guidance, make sure you get some expert advice about how to satisfy your needs as a student. If you choose a Mac ensure you are able to move documents into the Word format.
  • If you don't have a computer - think about how you'll get access to one for your study.

Get acquainted with basic computer skills either online orenrolin a course at your local community college or council, before starting your study.

Backing up your work

Technology is great until it stops working like it should. We recommend that you regularlyback up anywork that you do on another computer or external hard drive, or to "the cloud".\

Cloud storage

The first thing you should understand about the cloud is that it is not a physical thing. The cloud is a network of servers, and each server has a different function. One of these is as an online data storage tool. The main benefit of using cloud storage is that you can have access to your files anywhere you can get access to the Internet. Each different cloud client has different storage capacity, pricing and apps for various devices.

Some great cloud storage options:

  • Dropbox –
    The basic, free option has 2GB of space however you can get more space by recommending people orpaying for more if needed.
  • Google Drive -
    15GB of storage andthis comes free with your new SSNT student email account. You already have access to this if you use Gmail for your personal Gmail.
  • OneDrive-
    15Gb of storage for free, but you need to set up or have an existing Microsoft account.

On-campus computers

All student computers onCampus have internet accessand essential softwareinstalled.

  • 10 walk-upcomputers in theStudent Services lounge
  • 12 studycomputers in thelibrary, with dedicatedmachines forspecialisedsoftware
  • several PC’s for the modalitiesin the Clinic


Student printing is available intheLibraryand print credit are added to your student ID card.


  • Ensure your laptop meets the minimum software specifications for MS Office.
  • Install Anti-Virus with latest definitions.
  • Install latest security updates Mac/Win.
  • Do not install unnecessary software.
  • Use legal software.
  • Use Google and program forums for support.

IT requirements for successfulstudy


A laptop or Android/Windowstablet that meets the basic softwarerequirements isideal, however an iPad with keyboard will suffice. Keep in mind that some software will not run very well on tablets/iPads.


You will need to use Microsoft Word, part of the MS Office suite,regularly whilst studying and many lecturers require assessments to be written in Word.

Browsing the Internet

We recommend that you use Firefox webbrowser when using the Learning Portal.DownloadFirefox forPCorFirefox for Mac.
If you're new to Firefox, check out thisguide to getting started.

Other web browsers we recommend are:

Get IT help


Ask at Student Services for:

  • basic computer fixes
  • on-campus WiFi connection issues (see DNS fixes below)

We are not able to assist with:

  • hardware and software faults (hard drive or portable drive failure or viruses etc)
  • purchasing a computer, laptop or mobile device

For Blackboard help go to the Learning support page

DNS fixes

If you are having Wi-Fi network connection issues, try these fixes:


The Microsoft Training website provides tutorials for the following programs:

  • Microsoft Word for word processing
  • Microsoft Excel for spreadsheets and graphs
  • Microsoft PowerPoint for presentations
  • Microsoft Access - databases
  • Internet Explorer - browsing the Internet

The tutorials have text, video, tests and quizzes and you can choose training sessions based on the Windows software version that you have on your computer.

There are also many videos online like these introductions to Excel, Word and PowerPoint. Some of these videos are supported with a textbook that can be purchased online.

Using a Mac

Mac training sessions

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SSNT Fitzroy Campus Students

Contact us

  25 Victoria Street, Fitzroy VIC 3065

  03 9415 3333

Campus opening hours

Monday to Friday: 7.30am to 6pm

ID cards will need to be used to access the campus outside of these times.

Student Services hours

During teaching periods

  • Monday to Thursday: 8am to 6.30pm
  • Friday: 8am to 4.30pm
  • Saturday and Sunday: Closed

During non-teaching periods*

  • Monday to Thursday: 8am to 5pm
  • Friday: 8am to 4.30pm
  • Saturday and Sunday: Closed

*this may be subject to change

Please note: Student Services will be unavailable by phone, during our team meeting, every Thursday from 10am to 11am