We are here to support you right from the start of your course, all the way through to graduation.
Reach out to us with your questions about anything to do with your studies and campus experience.
Making contact with:
Your lecturer should be the first person you contact for any academic issues. If they are unavailable or unable to assist, you can contact your Program Manager. If you have any non-academic problems, raise them with Student Services who will be able to direct you appropriately.
You will be required to use a computer regularly when studying any course, to view your course content and submit assessmentsonline. In general, any desktop or laptop computer purchased in the past two years should meet mostlearning needs atSSNT. Mobile devices such as tablets and smartphones may also enable access to many commoncommunication and learningexperiences; however, there are likely to be aspects of most courses where their computingcapability is insufficient.
Wireless internet (Wi-Fi) is available on campus.Connect to Think Wireless. The password is:thinkb81
There are also PCs for students to use in the Student Services Lounge and the Library.
Computer skills are necessary for every student, regardless of what you are studying.
You will need a computer for:
Get acquainted with basic computer skills either online orenrolin a course at your local community college or council, before starting your study.
Technology is great until it stops working like it should. We recommend that you regularlyback up anywork that you do on another computer or external hard drive, or to "the cloud".\
The first thing you should understand about the cloud is that it is not a physical thing. The cloud is a network of servers, and each server has a different function. One of these is as an online data storage tool. The main benefit of using cloud storage is that you can have access to your files anywhere you can get access to the Internet. Each different cloud client has different storage capacity, pricing and apps for various devices.
Some great cloud storage options:
All student computers onCampus have internet accessand essential softwareinstalled.
Student printing is available intheLibraryand print credit are added to your student ID card.
A laptop or Android/Windowstablet that meets the basic softwarerequirements isideal, however an iPad with keyboard will suffice. Keep in mind that some software will not run very well on tablets/iPads.
You will need to use Microsoft Word, part of the MS Office suite,regularly whilst studying and many lecturers require assessments to be written in Word.
Other web browsers we recommend are:
Ask at Student Services for:
We are not able to assist with:
If you are having Wi-Fi network connection issues, try these fixes:
The Microsoft Training website provides tutorials for the following programs:
The tutorials have text, video, tests and quizzes and you can choose training sessions based on the Windows software version that you have on your computer.
There are also many videos online like these introductions to Excel, Word and PowerPoint. Some of these videos are supported with a textbook that can be purchased online.
25 Victoria Street, Fitzroy VIC 3065
03 9415 3333
Monday to Friday: 7.30am to 6pm
ID cards will need to be used to access the campus outside of these times.
During teaching periods
During non-teaching periods*
*this may be subject to change
Please note: Student Services will be unavailable by phone, during our team meeting, every Thursday from 10am to 11am