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Fitzroy Student Hub: Student services

We are here to support you right from the start of your course, all the way through to graduation.

Reach out to us with your questions about anything to do with your studies and campus experience.

We can help you with

Enrolments and timetables

Student administration

  • Leave of absence and withdrawals
  • Change of contact details
  • course transfers, RPL, and course credit transfers

Support services

Making contact with:

  • Student counsellors 
  • Success coaches
  • Library and Learning Services team
  • Academic staff
  • Disability support services and how to get a Learning Access Plan


Student support

Where do I go if I have a problem?

Your lecturer should be the first person you contact for any academic issues. If they are unavailable or unable to assist, you can contact your Program Director. If you have any non-academic problems, raise them with Student Services who will be able to direct you appropriately.


Letters to verify enrolment

If you need a letter to provide to an association, supplier or Centrelink, here is the process...

Confirmation of enrolment for Centrelink

Please send an email request to Student Services with your name, student ID and details of what you require on the letter. For example: course duration, expected end date, EFSTL, or anything else Centrelink has spcifically asked for.

Once we receive the email, we will send a PDF to your student email account within at least 4 working days.

Validation of Student-Practitioner Account

If you require confirmation of your enrolment to open a Student-Practitioner account, please send the following email to Student Services.

Email Subject Heading:  Assistance to open Student-Practitioner Account

Dear Student Services,

Would you please assist me in opening a Student-Practitioner account, by sending the below supplier an email validating my enrollment into my course and confirming I am also enrolled into student clinic and therefore eligible to open a student-practitioner account.

Contact name (if applicable):
Supplier email address:

Many thanks, 

Student Name & Student ID


Contact us

  25 Victoria Street, Fitzroy VIC 3065

  03 9415 3333

Campus opening hours

Monday to Friday: 7.30am to 6pm

ID cards will need to be used to access the campus outside of these times.

Student Services hours in T1

  • Monday to Thursday: 8.00am - 6.00pm
  • Friday: 8.00am - 5.00pm
  • Saturday and Sunday: closed

During non-teaching periods*

  • Monday to Thursday: 8am to 5pm
  • Friday: 8am to 4.30pm
  • Saturday and Sunday: Closed

*this may be subject to change

Please note: Student Services will be unavailable by phone, during our team meeting, every Thursday from 1:00PM-2:00PM