Fitzroy Student Hub: Student Portal

This will show an overview of your details, and your course information.

In this area, you will be able to view your invoices, FEE-HELP Commonwealth Assistance Notices (CAN), and Statement of Account (SOA).

Please refer to your invoice to confirm your due date for fees. Your payment due date cannot be changed as it is generated by our system.

Your invoice due date for fees depends on:

• Whether you are a domestic or international student
• The date you enrol into a subject

Refer to the Student Fees page for further information.

An invoice for your subjects will be sent to your student email account. This will list the fees, amount owing and due date. 

Payment options include 

• Online payment via Pay Now - this is the preferred method of payment.
• Credit card over the phone.
• EFTPOS (cheque, savings or credit) on campus.
• BPAY - your unique BPAY customer reference number (CRN or Ref) will be on your invoice.
• Fly Wire (for international students) - your Flywire payment details will be on your invoice.

Steps coming soon!

If you have selected FEE-HELP as your payment option then your balance will show on the invoice sent to your student email account.

Can I pay for my subjects instead?

You can also choose to pay for part or all of your subjects. Follow the instructions above to pay upfront or Pay Now.

Your FEE-HELP amount will be recalculated after you have made an upfront payment. This can only be done before census date.

View your FEE-HELP balance at myHELPbalance.

You will have a hold on your account if you have outstanding fees or an administrative block.

View your final grades for the study period .

Note: Blackboard lists your assessment marks only. Marks for final exams, final assessments or final trimester results are not published in Blackboard.

Degree evaluation will enable you to see what subjects you have completed and what you still need to complete for your course.

You can view an unofficial transcript for a simple list of subjects you have completed, and their relevant grades.

Steps

1. Navigate to the Student Landing Page.
2. Under the Student Records list, click Unofficial Academic Transcript.
3. Select Transcript Level.
4. Select Transcript Type (the only option is unofficial).
5. Click Display Transcript.
6. The Student Academic Transcript page will open.
   NOTE: This transcript includes all subjects completed to date, not any subjects you are currently enrolled in.

This function is coming soon.

Official Academic Transcripts cost $15.

Requesting a transcript on campus

1. Complete a Certification Form, with supporting documentation as outlined on the form.
2. Submit the form to Student Services, and make payment.
3. Refer to the Processing and Delivery section for time frames.

Requesting a transcript via email

1. Complete a Certification Form.
2. Email Student Services and attach the Certification Form, with supporting documentation as outlined on the form.
3. Student Services will process your request. Refer to the Processing and Delivery section for time frames.
4. Pay for your transcript:
   • EFTPOS over the counter on campus
   • using the PayNow function in your Student Portal once your request has been processed and you receive an invoice.

Note: You can obtain an unofficial transcript from the portal free of charge.

Certifications forms can be found on our Policies and Forms page:

• Torrens University
• Think Education 

Processing and Delivery

Once we receive your request and payment we will try to action your request as soon as possible, during peak times it may take a bit longer. 
Your documents will be sent via standard post with tracking, please allow 2-6 business days for delivery. Overseas destinations will take longer. 

Note: Before you request your academic transcript, please ensure you have no outstanding fees. Your transcript request will not be processed until all fees are paid. 

What happens after I select subjects and register for classes?

After you successfully register in your classes, you should expect to receive your invoice via your Office 365 student email. Invoices are sent to all students, upfront paying or FEE-HELP. You will see the fee amount and due date on the invoice. 

There are three panels:

1. Subject area (top panel)
   This shows the subjects for your course, and the selections you can make for your classes.
2. Schedule (bottom left panel)
   This show the calendar view of the subject days and times you are enrolled or registered in.
3. Summary (bottom right panel)
   A list of the subjects and status of your enrolment
   • Pending - in grey
   • Registered - in green
   • Waitlisted - in red

1. Subject area panel

Left column: This shows the list of subjects for your course organised by study periods. Any subjects you have completed, or registered in for the current study period, will show as green. You can check a subject to view more information.

Right column: Shows detail about a subject you have checked. It will list all class options available for you to choose from. It will show if the class is on campus (with day and time) or online. this is where you click to select your preferred class.

2. Schedule panel

The schedule panel will show any face-to-face classes in a week view.

Online classes may not show here if they do not have a scheduled day or time in the timetable. Generally you Learning Facilitator will advise you of online Collaborate sessions in your first week of classes.

3. Summary panel

This shows the list of subjects and the different enrolment statuses.

• Title - subject name
• Details - subject code
• CRN - class reference number
• Schedule Type - class type e.g. online, workshop, practical
• Status - enrolment status
  • Pending (still need to submit) - in grey
  • Registered - in green 
  • Waitlisted - in red
• Action - options for the subject e.g drop, waitlist
• Submit button - to finalise pending enrolment

Resize/hide sections

You can resize each panel/section by clicking on the dot on the border of each section and dragging up or down.

You can hide/display a section by clicking on the down or up arrows.

If you registered for classes via the Student Portal, you can update your classes yourself.

Steps

1. Navigate to the Student Landing Page.
2. Click Subject Selection.
3. Click Register for Classes.
4. Select a Study Period (e.g Trimester 3, 2020) and course (e.g Bachelor of Health Science)
5. Available options will be displayed in the drop-down menu.
6. In the ‘Summary’ pane in the bottom right of the screen, classes will be listed.
7. In the ‘Action’ column, use the drop-down box to select ‘DROP’ against the desired class.
8. Click Submit.
9. A ‘Save Successful’ notification will pop up. The status of the dropped subject will now say ‘Deleted’
10. You can then select another subject or class time from the list on the left-hand side & press Submit again.

Troubleshooting

DROP option does not appear

1. You may be trying to withdraw from the only subject you are enrolled in and will be blocked from doing so.
   • You will need to contact student services or submit either of the following Torrens University forms or Think Education forms.
   • Application for Withdrawal 
   • Application for Timetable Change
2. Student Services registered you for a class manually
   • You will need to submit either of the following Torrens University forms or Think Education forms.
   • Application for Withdrawal 
   • Application for Timetable Change
3. You may need to refresh/clear your browser cache or open the Student Portal in an incognito browser window.

Some subjects may have prerequisites (subject to be completed before another subject) or co-requisites (subject to be done at the same time as another). These have been built in to your subject selection to ensure you are following the correct course progression. 

You can check a subject pre/co-requisite by clicking on the subject name in the Register for classes screen 

If you have applied to your Program Director and been approved for a pre/co-requisite waiver, please request a manual enrolment form and submit this with the email approval to Student Services. 

If your preferred class is full, we recommend that you select another class time. You can also choose the option to go on a waitlist.

Students are added to the waitlist in order of the date and time they complete the process to register for a class. If you choose to waitlist for your class, there is no guarantee that you will be enrolled in this class time.

If a place becomes available in the class: 

A notification will be sent to your student email account. You must follow the instructions, within the time frame indicated in the email, to register for the class. Please note: you will usually have between 24 and 48 hours to do this.

If you do not register in time, or choose not to go in to the class, the place will go to the next student on the waitlist. You will then need to select another class option.

What if the class is still full when the study period starts? 

You will stay on the waitlist until after census date when you will no longer be able to select that class. We recommend you select another class time (if there is an option) before trimester starts.

Now you can check which classes you are registered in, and print your schedule.

Steps

1. Navigate to the Student Landing Page.
2. Click Subject Selection.
3. Click View Registration Information.
4. Review your schedule.

You can also print your timetable by clicking on the Printer button (in the top right hand corner).

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From Monday 28 September, the way you log in to your digital platforms changed change to give you streamlined access to your sites.

You will log in using your Office 365 username and password and your credentials will be authenticated across the following sites:

• Student Portal
• Blackboard
• Library catalogue
• Student email account
• Office 365 apps
• Careers Connect
• One Campus

You will need use your Office 365 account (student email) in order to access your sites from 28 September.

Click here for more information about your Office 365 account, which you were allocated when you first enrolled. If you do not know your account details, please contact Student Services.

Access with single sign-on from 28 Sept

This is is where you can:

• select your subjects and register for classes
• check your finance information
• update your profile
• check your final results for the study period

You are here now! It's the place to go for information about:

• news and event updates
• your course structure and academic contacts
• subject selection support services
• your campus
• key dates
• other admin information

Access with single sign-on from 28 Sept

Your Learning Portal is called Blackboard. This is where you go for:

• course and subject learning content
• submitting assessments
• checking assessment marks
• key study resources

Access Library catalogue with single sign-on from 28 Sept

Your Library can assist with:

• finding articles, books, eBooks, journals, peer reviewed material
• academic skills support 
• academic integrity and referencing guides
• study success workshops
• and much more

Access with single sign-on from 28 Sept

Careers Connect is a platform that connects Students, Industry, and Success Coaches. You can access:

• resume & cover letter review services 
• view and RSVP to Careers & Industry-related events
• search & apply for:
  • casual, part-time and graduate jobs
  • volunteering, work-integrated learning, placements and virtual internships
• complete virtual mock interviews
• access online resources & webinars relating to job search, career planning, and graduate employment

Access with single sign-on from 28 Sept

Access to your student email account and Office 365 Apps:

• Outlook
• OneDrive
• Excel
• Word
• PowerPoint
• Teams