Australian Government announces changes to student visa arrangements to ensure International students are not further disadvantaged by COVID-19. CLICK HERE to find out more.
New COVID-19 Pandemic Event Visa. If your Student Visa is about to expire, you are unable to return home, you do not meet the requirements for another visa or you do not have access to sufficient funds to pay a further visa application then you may be eligible for the new COVID-19 Temporary Activity Visa – CLICK HERE to find out more. Please contact your Agent for more details.
A second round of emergency cash grants are now available for international students living in South Australia and who are still experiencing financial hardship as a result of COVID-19. Students can now apply for a second $500 emergency cash grant. Click here to apply now.
Can I travel internationally in 2021? To read more CLICK HERE
No supporting letters for travel exemptions
At this stage no supporting letters will be issued to students for travel exemption applications. With courses being offered online it is not mandatory for students to be onshore and international students are not eligible for travel exemptions. This is a decision made by the Australian Government and not Torrens University. Please continue to check the DHA website for more details.
Studying in a different state
Many students have asked about whether they can study in a state that is not the state they currently reside in. Various State Governments have recognised there may be special exemptions to travelling across borders.
If you are considering leaving one state to study in another, you will need to refer to the relevant State Government guidelines on the eligibility criteria and how to apply. See links to relevant authorities below:
Whilst Torrens University Australia and Think Education do not have any restrictions on which location you choose to study at, it is important to adhere to the regulations and border restrictions of each State Government.
Accommodation Scholarships
Scape are offering a limited number of 50% accommodation scholarships across Australia. There are 2 separate scholarships, the Rising Star scholarship aimed at students who are excelling academically and the Future Frontliner scholarship aimed at students studying medicine, nursing, health sciences, psychology and research.
The scholarships offer access to brilliant buildings and premium student living in central locations. The eligibility criteria is strict but it is certainly worth checking out to see if you meet it. To read more see below;
- Rising Star scholarship click here to read more (Brisbane, Melbourne and Sydney only)
- Future Frontliner scholarship click here to read more (Adelaide, Brisbane, Melbourne, Brisbane and Sydney)
Applications close 5pm AEST 8th January 2021
The Queensland Government has allocated $2.2 million to helping international students. The package covers access to professional support counsellors, isolation care-packs, pre-prepared meals and other living expense payments to students. Vygo platform is offering one on one sessions with Student Advisors on accommodation, food, mental health etc. To register for a one on one session via Vygo click here
For more information click here
Update 18th June, 2020 - The Queensland Government has provided additional funding to universities across the state to be distributed to international students experiencing financial hardship.
Update - A reminder email has been sent out on the 2.7.2020 to all students eligible for the bursary. The email contains information on criteria and how to apply. Please ensure to check your junk folder if you cannot find it. This is open to the 1st 100 students that apply so make sure you do as soon as possible. If you believe you may be eligible but did not receive the email or you have any questions regarding this please contact your International Student Advisors at intstudentadvisor@laureate.edu.au
Update 21st July, 2020 – Qld bursary applications have now CLOSED. We are now working on reviewing documentation that was included in the applications to confirm those students who qualify for the $500 bursary and plan to distribute the money as soon as we possibly can.
Update 25th August, 2020 - Qld bursary funds have now been distributed to all successful applicants. For any further questions contact intstudentadvisor@laureate.edu.au
If you have lost your job and are struggling to feed yourself and your family, Foodbank is an organisation that works to feed everyone across Australia, including international students, for more information Foodbank
If you are in urgent need of food assistance, please call Foodbank on (07) 3395 8422 and they can help you find a charity in your area that will support you.
Emergency Accommodation for International Students
Homeless and in need of urgent accommodation - International Students:
An ISSN home stay initiative through the Australian Homestay Network can provide a short-term accommodation arrangement between an individual or family (host) and an eligible international student (guest). We anticipate the home stay period will be for 4 weeks (a shorter length of stay may be available upon request) and will include accommodation in a private bedroom, meals (unless otherwise arranged) and utilities. The ISSN host is providing discount services for the student in need through the Australian Homestay Network (AHN).
For more information: https://www.homestaynetwork.org/issn/
For more details email your international student advisors at intstudentadvisor@laureate.edu.au please include your student ID number, phone number and which state you are currently in and we will be in touch as soon as possible.
Update 19th January - International Education Short-Term Recovery Plan.
The International Education Short-Term Recovery Plan outlines a comprehensive package of initiatives that will reset and stimulate the sector. This investment will also lay the path for a new long-term International Education Strategy to be released mid-2021. To learn more CLICK HERE
Updated 19th January - The Victorian Government has allocated $45 million worth of funds to support international students during the pandemic. Up to 40,000 International Students enrolled at Universities, TAFEs, private vocational education and training providers and English language colleges could benefit from the relief payment. The payments require co-contributions from university hardship funds. Students can also access rent relief and are eligible for the Working for Victoria initiative, which helps people who have lost their jobs to find new employment.
What’s on offer;
The International Student Emergency Relief Fund will provide a payment of up to $1100 to International Students who can prove they have lost their jobs or had a significant reduction to their employment due to COVID -19. Applications are now closed.
The Victorian Government is also offering a one off rent relief grant for people in rental hardship due to COVID - 19. For more information click here
Refer to your state based agency, Study Melbourne for further details and valuable local resources
If you are not eligible for the International Student Emergency Relief Fund (ISERF) then you may be eligible for the Extreme Hardship Support Program. This is being offered in limited numbers to international students who;
Click here to learn more about eligibility and how to apply.
If you have lost your job and are struggling to feed yourself and your family, Foodbank is an organisation that works to feed everyone across Australia, including international students, for more information Foodbank
If you are in urgent need of food assistance, please call Foodbank on (03) 9362 8300 and they can help you find a charity in your area that will support you.
* Rockpool Dining Group has launched Hope Delivery, a much-needed community meal program in Sydney and Melbourne to feed International Hospitality Workers that have been disadvantaged as a result of the current pandemic. Meals are being prepared and distributed directly from Rockpool Bar & Grill in Melbourne.
International hospitality workers can collect their meals directly from Rockpool Bar & Grill, Crown Complex Southbank Melbourne 3006 (on the promenade side) between 12pm - 3pm Monday to Friday.
The Victorian Government has provided $1 million to support international students through the City of Melbourne’s Our Shout food voucher program, and $1 million in funding to SecondBite, Foodbank Victoria and OzHarvest to provide free food and meals to international students in Victoria who are doing it tough.
The Victorian Government is offering one off payments to people who have to self isolate or quarantine due to COVID - 19. This includes parents, carers and guardians of children who are unwell.
$300 Test Isolation Payment
Eligibility;
Docs req;
Click here for more information
$450 Payment for People Who Have Tested Positive COVID - 19
Eligibility;
Workers include those that are permanent, casual, part-time, fixed term, and self-employed. You don’t need to be a citizen or permanent resident to be eligible.
Click here for more information
*You will have to replay the money if you do not self isolate while you are waiting for your results or if you provide false information*
Homeless and in need of urgent accommodation - International Students:
An ISSN home stay initiative through the Australian Homestay Network can provide a short-term accommodation arrangement between an individual or family (host) and an eligible international student (guest). We anticipate the home stay period will be for 4 weeks (a shorter length of stay may be available upon request) and will include accommodation in a private bedroom, meals (unless otherwise arranged) and utilities. The ISSN host is providing discount services for the student in need through the Australian Homestay Network (AHN).
For more information: https://www.homestaynetwork.org/issn/
For more details email your international student advisors at intstudentadvisor@laureate.edu.au please include your student ID number, phone number and which state you are currently in and we will be in touch as soon as possible.
*Students are free to participate at their own risk, however be aware that these initiatives are not under the Torrens/Think Universities control hence our insurance will not cover you.
The NSW Government crisis accommodation initiative has now closed (5pm on the 12th Feb 2021). Any applications submitted before then will still be processed. If you require a letter of support for your application please contact intstudentadvisor@laureate.edu.au
Other Initiatives;
24/7 support for international students on the COVID-19 hotline (13 77 88). Information on rental evictions, medical and mental health access, legal aid and emergency support can be accessed via the hotline.
50,000 free subscriptions on offer for the My Legal Mate app. The app offers legal assistance with 4 main topics and is offered in 6 different languages (Hindi, Chinese, Vietnamese, Thai, Korean and Portuguese). You are eligible for the app if you are enrolled into or have just recently graduated a course in NSW or currently hold a subclass 500, 408 or 485 visa.
How to Apply;
Applications to download the app are now open. Click here to download today. For any further enquiries please email study.nsw@treasury.nsw.gov.au
Refer to your state based agency, Study NSW for further details and valuable local resources
Urgent Assistance with Food for International Students
If you have lost your job and are struggling to feed yourself and your family, Foodbank is an organisation that works to feed everyone across Australia, including international students, for more information visit Foodbank
If you are in urgent need of food assistance, please call Foodbank on (02) 9756 3099 and they can help you find a charity in your area that will support you.
Oz Harvest Free Food Hamper
Oz Harvest are currently offering weekly pick ups of free food hampers to international students in Sydney. The Oz Harvest Free Food Hamper has restarted. Click here to register for next February 2021 hamper collection.
Foodbank Hampers
Foodbank are helping to assist international students in NSW by providing free of food hampers. Each hamper is valued at $80 and packed with items such as instant meals and coffee, plus pantry staples such as breakfast cereal, long-life milk, rice and sauces.
Click here to complete the application form or call Foodbank NSW & ACT on (02) 9756 3099 to find your closest distribution centre.
*Rockpool Dining Group has launched Hope Delivery, a much-needed community meal program in Sydney and Melbourne to feed International Hospitality Workers that have been disadvantaged as a result of the current pandemic. Meals are being prepared and distributed directly from Rosetta in Sydney.
Emergency Accommodation for International Students
Homeless and in need of urgent accommodation - International Students:
An ISSN home stay initiative through the Australian Homestay Network can provide a short-term accommodation arrangement between an individual or family (host) and an eligible international student (guest). We anticipate the home stay period will be for 4 weeks (a shorter length of stay may be available upon request) and will include accommodation in a private bedroom, meals (unless otherwise arranged) and utilities. The ISSN host is providing discount services for the student in need through the Australian Homestay Network (AHN).
For more information: https://www.homestaynetwork.org/issn/
For more details email your international student advisors at intstudentadvisor@laureate.edu.au please include your student ID number, phone number and which state you are currently in and we will be in touch as soon as possible.
*Students are free to participate at their own risk, however be aware that these initiatives are not under the Torrens/Think Universities control hence our insurance will not cover you.
The South Australian government will spend $13.8 million to assist international students studying in the state. The International Student Support Package will include a $10 million fund for university students significantly impacted. Emergency cash grants of $500 will be available to other international students significantly impacted.
For more information click here
Update 13th November: The South Australian government has announced a second round of financial grants is now available for students who are still experiencing financial hardship. The $500 emergency cash grant is for international students who meet the below criteria;
If you meet this criteria, and can demonstrate financial hardship as a result of the COVID-19 pandemic, you are welcome to apply by clicking here.
Refer to your state based agency, Study Adelaide for further details and valuable local resources
Rent Relief
The South Australian Government has advised they are now offering rent relief to residents and international students are included in this. To be eligible you must meet the following criteria;
Please note that in order to receive assistance you must have a written agreement with your landlord stating that your rent has been reduced and you are not required to pay the money back. The Government will then pay the gap between your rent and your revised rent. For example if you were paying $300 a week and have an agreement with your landlord to now only pay $250 a week, the Government will pay your landlord the additional $50.
For more information click here.
Urgent Assistance with Food for International Students
If you have lost your job and are struggling to feed yourself and your family, Foodbank is an organisation that works to feed everyone across Australia, including international students, for more information Foodbank. They are currently providing a free $25 food voucher (and four user-pays vouchers) to spend at Foodbank SA or other food hubs across Adelaide to International students. Click here to register and receive your voucher.
If you are in urgent need of food assistance, please call Foodbank on (08) 8351 1136 and they can help you find a charity in your area that will support you.
To learn more click here
Emergency Accommodation for International Students
An ISSN home stay initiative through the Australian Homestay Network can provide a short-term accommodation arrangement between an individual or family (host) and an eligible international student (guest). We anticipate the home stay period will be for 4 weeks (a shorter length of stay may be available upon request) and will include accommodation in a private bedroom, meals (unless otherwise arranged) and utilities. The ISSN host is providing discount services for the student in need through the Australian Homestay Network (AHN).
For more information click here
For more details email your international student advisors at intstudentadvisor@laureate.edu.au please include your student ID number, phone number and which state you are currently in and we will be in touch as soon as possible.
It's important we have your correct contact details in case we need to get in touch with you. These include your current mobile number, email address and residential address (place where you live). You must:
Log in to My Account to update your address.
For a full list of Student Visa Conditions, please see Department of Home Affairs - Student Visa Conditions
Before you arrive please ensure you have a look at the internationl student guide as it contains a lot of vital information. There helpful hints for before you arrive in Australia such as a before leaving home check list, cost of living, health check and travel insurance.
For help in settling into your studies and life, please download either the Torrens University or Think Education guide.
Computer hardware |
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Operating system |
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Internet |
A reliable, high-speed broadband internet connection, with sufficient upload and download capacity. Contact your internet service provider if you have concerns about your data allowance or internet speed. |
Web browser | The recommended web browser to access Blackboard (your Learning Portal) is Firefox, in addition some audio PowerPoints will require Google Chrome. |
Software |
Office software to create documents, spreadsheets and presentations. Office 365 is available as a free download as part of your student account. There may also be software required for your specific course. Your Learning Facilitator will advise you of this when you start studying. |
The Confirmation of Enrolment (CoE) is an official document issued to international students who intend on studying at an Australian education provider. It confirms that you have accepted a place in a course, and have paid your tuition fees and Overseas Student Health Cover premium (OSHC).
When do I get my CoE?
Once you have confirmed your enrolment. First you will need to sign your Offer Letter, pay your tuition fees and purchase your OSHC, then you will receive your CoE.
Who do I contact about my CoE?
Before you commence your studies with us you will need to refer to your agent. Once you have commenced your studies you can contact your International Student Advisor (intstudentadvisor@laureate.edu.au) for more information.
How do I get a copy of my CoE?
You should be given a copy of you CoE from your agent when you commence your studies. If you cannot find it or never received it please contact your International Student Advisor (intstudentadvisor@laureate.edu.au) and they will be able to issue you with a copy.
How do I extend my CoE?
Please refer to the CoE Extension FAQ below
Information on |
Link |
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Student Visa Application Information |
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National Codes 2018 Facts Sheet |
https://internationaleducation.gov.au/Regulatory- Information/Pages/National-Code-2018-Factsheets-.aspx |
Student Visa Grant Period |
https://www.homeaffairs.gov.au/trav/stud/student-visa-grant-period |
You need a CoE extension as it appears your CoE is expiring soon or has expired due to:
International students on a student visa require a CoE to study onshore in Australia.
If you believe you do not require a CoE extension, please provide us with a reason in writing.
You are required to complete your course within the expected duration. If your CoE expires before you complete your course, your student visa is at risk of being cancelled because you have no valid CoE.
If your CoE is expiring or has expired, please apply for a CoE extension.
Compassionate and compelling circumstance: it is compulsory for you to provide concrete evidence to why you are unable to enrol full-time. For example, Health issue – medical certificate specifying that it has affected you the last few trimesters.
Implemented intervention strategy: you are required to provide evidence that you have discussed with the success coach or program director regarding your study load. They recommended and approved for you to reduce your study load.
No, the University is only permitted to extend the course duration where it is clear that you will not complete the course within the expected duration, as specified on your CoE, as a result of:
Compassionate or compelling circumstances: we require evidence to what has affected your study. For example:
An implemented intervention strategy for students who are at risk of unsatisfactory academic progress: we require evidence of:
An approved deferral or suspension of the overseas student’s enrolment
Note: International students are required to complete their course within the expected duration. The University is not permitted to issue a CoE to enable to student to extend their visa unless in the case of one of the above exceptions
You must contact Immigration to seek advice on any potential impacts on your visa, including the need to obtain a new visa.
Submit visa application, however you can only do this when your current visa is going to expire within 3 months.
If your CoE extension request gets rejected, you have the option to:
You need to notify us and provide us with a copy of Immigration Grant Notification.
If you were granted permanent residency, please inform us as soon as possible as you are eligible to domestic fees. Please refer to Student Fees Policy for more information.
If you decide to study offshore, please submit a Course Transfer Form to Student Services team.
Please provide a copy of your flight itinerary with your application
Once your application is approved, your CoE will be updated accordingly and you must contact DHA to seek advice on any potential impacts on your visa
YES:
You are required to have a valid CoE as an international student.
That CoE needs to be updated and correctly reflect your current enrolment especially if you have another course that is about to commence with us.
For example:
Therefore, you need to apply an extension for Diploma and defer commencement for your Bachelor.
You can only apply for CoE extension after you last trimester results have been released.
No - Your CoE only covers your course duration, but not for results to be released and graduation. Your visa should allow you sufficient time to stay in Australia after you finish your course.
If you have failed subjects in your last trimester, you are required to have a discussion with your success coach or program director about an intervention strategy on how to get back on track immediately after the result has been released. Once an intervention strategy is put in place, you can submit a CoE extension request along with a confirmation email from success coach or program director detailing the strategy in place.
If you have failed subjects and you have few more trimesters to go, you are required to have a discussion with your success coach or program director to implement an intervention strategy and submit on how to get back on track. However, you are not required to submit a CoE Extension request. If you submit the application, it will be rejected. The acceptable time to submit a CoE Extension request is after the main results released date of your last trimester.
If I have not enrolled full-time for the last few trimesters and this causes you not to complete the course within CoE duration, you can apply for a CoE Extension. However, it is not guaranteed that you will be granted the extension. The chance of being granted with extension depend on evidence provided.
Your application for CoE extension and ITR will be treated separately.
In accordance with the Student Complaints Policy and Formal Complaints, you have twenty (20) working days from receipt of ITR notification to submit a Formal Complaint Form. If the formal complaint for the ITR is rejected, you have 20 working days to submit an appeal against formal complaint outcome.
Whilst the complaint process in undertaken students will be provided with a CoE Extension for the time of the appeals process and considerations. A separate Academic Process will need to be raised to appropriately record the administration of the CoE Extension.
In the meantime, you must provide solid evidence to why you have been unable to enrol full-time/fail subjects when you lodge your CoE extension request. Please be advised that, even CoE extension has been approved, the extended CoE is still subject to be cancelled if your formal complaint and appeal against the ITR is unsuccessful.
No, you must contact Student Finance and apply for a scholarship extension. The scholarship will only be extended with the approval from the General Manager.
Student Finance contact details
According the scholarship terms and conditions, "To maintain their scholarship for the duration of their course, International students are required to maintain a full-time study load over a 12-month period until completion. If they did not maintain a full-time study load until completion, their scholarship will not be automatically extended." For more information, visit torrens.edu.au/apply-online/scholarships/international-scholarships
Taking a Leave of Absence means taking a break from study while remaining enrolled. It is also called deferring.
International students cannot take a Leave of Absence unless there are compassionate or compelling circumstances.
These are generally circumstances that:
For a full list of limited circumstances please refer to the Enrolment and Attendance Policy.
You'll need to complete the appropriate Application for Leave of Absence (Deferral) form below:
International students may transfer to another Australian institution. Generally you cannot transfer between colleges or universities before completing 6 months in your principal course.
There are situations where a transfer request will be granted because it is in your best interest,or due to compelling circumstances. You will need to seek approval for release in your first six months, and have a valid enrolmentoffer from another registered provider.
We can only approve the request in limited circumstances as outlined in the following documents:
We advise you to contact Immigration (Department of Home Affairs) for advice on if you need a new student visa. See more information at:
This insurance helps you meet the costs of medical and hospital care you may need while in Australia such as:
You must have Overseas Student Health Cover (OSHC) for the duration of your visa at the time of admission into your course.
OSHC must be purchased from an approved Australian insurance provider.
Different insurers may offer different levels of cover, so compare policies to choose the one that is right for you.You may want to take out extra insurance such as dental, physiotherapy and optometry services.
For more information and a list of insurance providers visit the OSHC page on the Department of Health website.
In an emergency, call 000 and ask for either ambulance (medical), police or fire brigade.
You can also visit the emergency department at your nearest public hospital.
You will not have to pay for most emergency services in public hospitals when you show your OSHC card.
Some private hospitals also offer emergency services but require an up-front payment before treating you.
For emergency and safety information, please visit your campus page or the Study in Australia website.
This official app from the Triple Zero Awareness Working Group for iOS, Android and Windows devices to help you
Student Complaints Policy:
Torrens University: CLICK HERE
THINK Education: CLICK HERE
Legal Services:
The Overseas Students Ombudsman investigates complaints about problems that overseas students have with private education and training in Australia. For more information see: https://www.ombudsman.gov.au/How-we-can-help/overseas-students or call on 1300 362 072
Human Rights Commission: www.humanrights.gov.au
Consumer Rights: For more information see: www.accc.gov.au/consumers
Tuition Protection Service This is an initiative of the Australian Government to assist international students whose education providers are unable to fully deliver their course of study. For more information see: www.tps.gov.au
Study Australia Legal Advice: https://www.studyinaustralia.gov.au/English/Australian-Education/Legal-rights-protections/legal-rights-and-protections
Work Legal Services;
Department of Home Affairs web page listing work conditions you must comply with
All workers in Australia have rights and protections at work. This includes foreign nationals. Your employer must comply with Australian workplace and immigration laws.
You have the right to fair pay and a safe working environment. Fair Work Australia makes sure that these rights are protected.
There are a number of accommodation options for students in Australia. Things you should consider when choosing where to live include:
Please ask your Student Services team for help with your search for accommodation.
Remember:
Popular accommodation options for international students in Australia include:
Accommodation costs will depend on the city you'll live in and what type of accommodation you choose. Visit www.studyinaustralia.gov.au for more information about accommodation for international students.
You may choose to share an apartment or house with other students. These are normally rented through a real estate agent. Search for rental accommodation on websites like Realestate.com.au or Domain.com.au.
Things to know about renting a property from a real estate agent:
A homestay gives you the opportunity to live with a family in their home, which can be a good option for younger students. You will have all the comforts of an established home, often with meals and cleaning included. Homestay accommodation can be organised through the Australian Homestay Network (AHN).
Host families are thoroughly screened to ensure they can provide a suitable living environment for students. The “host” provides accommodation and support for an agreed-upon period of time and rate.
Homestays are designed to support international students and help improve their language skills and at times study skills. Students learn to understand the culture and customs of the region in which they are studying. Many of our students make life-long friends with their host.
Rooms are furnished, meals are usually fully catered and colleges often provide access to facilities such as recreational rooms, TV and lounge areas, gymnasiums and BBQ areas. There is often study support and tutors available.
Students studying at Leura Blue Mountains Hospitality school will live in twin share hotel style furnished rooms.
If you study in Adelaide you can choose to live at one of three colleges near campus.
The apartments are purpose built for students and only students may live there. They offer safe and secure independent living and are furnished. Single and twin rooms may be available and usually have ensuite bathrooms and small kitchens.
Student accommodation is located conveniently to universities and colleges, public transport, shops and restaurants. You wil live in a community of like minded students and there may be study support and communal areas for recreation or study on site.
All host cities have student apartments available to rent. Some of the well known groups include Unilodge, Urban Nest and Iglu. Find links to these and other accommodation search sites in the Useful links section below.
Your responsibilities include:
You have the right by law to:
If there are any problems with your accommodation talk to your agent or landlord (if renting), your international student support staff for on-campus living or the service where you found your homestay.
If you are renting, organisations such as Tenants' Unions and consumer advocates can help. Find your state's Fair Trading and Tennants' Services on this list complied by consumer advocacy group Choice.
The key things to remember are:
Your campus provides free and confidential counselling to all face-to-face and online students enrolled in Australia. This non-judgmental service does not diagnose; we only listen and help you explore areas of concern and work on strategies that can assist you.
Attending counselling does not mean there is anything wrong with you; it simply provides a confidential and neutral place to freely express your needs and concerns. Counselling sessions are not registered on your academic record.
Common reasons for seeking counselling:
Visit the Counselling page to get in touch.
Find information on travelling from the airport and around your new home city below:
Sydney Airport is about 8km from the city. Travel options include train, shuttle bus/mini-van, taxi or car.
Tullamarine, Melbourne's main airport, is 23km from the city. There is no train to Tullamarine.
International students are not usually entitled to student travel concessions (discounted city public transport tickets).
If you arrive before your course start date or orientation day, please feel welcome to visit the campus and make contact with your Campus Student Services team.
If you have any problems with your home stay, study, or life in Australia, you can get help from any of the following people:
You will receive a special Under 18 email prior to arriving on campus that will provide you with details on where to find and how to contact all of the above people . This email will also contain important information to keep with you at all times in case of an emergency. Your point of contact during campus business hours is student services, who will provide you with all areas of guidance and support in settling you into your studies and Australia. Please contact your Campus Director whose number is located on your under 18's email if you are in an emergency situation outside of normal campus business hours.
Campus Director - Level 3 | Kim Sabey |
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Student Support Services - Level 3 | Andrew Reardon |
Fannie Brodin | |
Rudhra Nivedita Nathan | |
Hailin Chen | |
Perrin W. Winterswijk |
Campus Director | TBA |
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Senior Student Service Advisor | Elisabeth Cunningham |
Student Services Team | Heather Lovell |
Karlina Mitchell | |
Operations Manager | Kimberley Roberts |
Campus Director | Georgie Bellas |
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Student Support Services | Winny Prasetyowati |
Patricia Ribeiro De Melo |
Campus Director - 3rd Floor | David Whyte |
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Student Support Services | Vihari Yaganti |
Carla Hafouri | |
Jennie Geng | |
Hannah Chesterton | |
Cecilia Mai |
Campus Director - 4th Floor | Julie Doherty |
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Student Services Team - 4th Floor | |
Janice Chen | |
Yannick Matt | |
Campus Life Assistant | Sussan Mah |
Campus Director - 1st Floor | Rebecca Murphy |
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Student Services Team - 1st Floor | Wendy Ma |
Stef How | |
Lachlan Prestridge | |
Christina Sieman | |
Shonelle Wombey |
Campus Director | Kelly S Cairns |
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Senior Student Services Advisor | Asha E Andrado |
Student Service Team | Aimee Mackey |
Jeethan Weerasingha | |
Jess Lind | |
Mikki Labbozzetta | |
Nik Asthana |
Campus Director - 1st Floor | Karen Lam |
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Senior Student Services Advisor | Sharon Toso |
Student Service Team | Campbell Kirk |
Anna Afamasaga | |
David Axmann | |
Rachel Spark | |
Brodie Gordon-Selkirk |
Campus Director | Terese McAleese |
Senior Student Services Advisor | Erin McLeod |
Campus Director | Karen Scott |
Senior Student Services Advisor | Bronte Rae |
Student Services Team | Eliza Palaidou |
El Hoffman-Thrope | |
Rachel Smith | |
Paulette Tibaldi |
Campus Director | Karen Lam |
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Senior Student Services Advisor | Sharon Toso |
Student Services Team | Jeanette Unwin |
Janette Leifi | |
Brodie Gordon-Selkirk |
We offer two types of English courses for international students.
Improve your academic English skills before beginning your main course.
You can start this course on any Monday and continue until you have reached your goals.
Study a General English course to become more confident with English and learn more about Australian culture, customs and speech before you start to study.
For more information on the above courses click here
When to contact a consulate or embassy - Consulates open during normal Australian business hours.
Contact your country's consulate if you want to:
Your consulate may also be able to help if you:
See the list of consulates on the Department of Foreign Affairs and Trade website – CLICK HERE
Here is an overview of the Drop in Sessions your International Student Advisors offer over the month. We are here to assist you with getting set up and started on your education journey.
Please join us at our Drop in Sessions if you are new to the university to ensure you are across the student learning portal, assessment information, how to contact your lecturer and to ask any questions you may have.
To join, simply click on the links below at the time and date of the session.
All sessions are listed in Sydney time (AEDT)
New International Students - Getting Ready for your Studies Information Session
4.35pm - 5pm
Click here to join us on Zoom
Need Blackboard Support?
To submit a question, have a live chat or book a one-on-one virtual appointment.
Click Here
New International Students - Getting Ready for your Studies Information Session
4pm - 4.30pm
Click here to join us on Zoom
How to Activate your Student Email
2pm - 2.30pm
Click here to join
How to login to Blackboard & find your online classroom
4.35pm - 5pm
Click here to join
We’re excited to offer you online workshops to help keep you connected.
Check out the full schedule of workshops schedule for your Study Success
Need Blackboard Support?
To submit a question, have a live chat or book a one-on-one virtual appointment.
Click Here
We’re excited to offer you online workshops to help keep you connected.
Check out the full schedule of workshops schedule for your Study Success
Need Blackboard Support?
To submit a question, have a live chat or book a one-on-one virtual appointment.
Click Here
We’re excited to offer you online workshops to help keep you connected.
Check out the full schedule of workshops schedule for your Study Success
Applications now open for 2021 StudyAdelaide Student Ambassador!
If you are friendly, eager and committed to helping others, please apply.
Must live in Adelaide, a hourly rate will be provided for your time.
For more details and to apply CLICK HERE
Rebuilding your strong cultural identity:
This workshop helps you reconnect with your cultural strengths, values and beliefs and reinforce pride in your cultural identity and thereby help you build confidence.
CLICK HERE to register for this event
Bike Riding Safety
Keep safe on the roads when cycling. Click here to learn more about bicycle safety here in Australia.
Stay safe at the beach this summer
Click here to learn how to stay safe when you're enjoying the beach this summer.
Peer 2 Peer
New International Students please join to have one-on-one conversations with a current student.
Scan the QR code below to download the app today or https://web.vygo.app/
If you have any questions or you are struggling to register, please do not hesitate to email us at: intstudentadvisor@laureate.edu.au
Download a copy of the International Student Guide
Your International Student Guide contains lots of vital information that can ease you into your new life here in Australia. For help in settling into your studies and life, please click on either the Torrens University or Think Education guide below. You may wish to download a copy to keep for easy reference
For changes due to COVID-19 please CLICK HERE
Translating and Interpreting Service 13 14 50
90% of International students experience anxiety. Anxiety is normal. Seeing a counsellor is normal too.
COVID-19 has made the challenging life of international students even more difficult. You may have lost your part-time job. You may want to travel back home but don’t know when it will be allowed. You may miss going out with your friends. And you still need to focus on your study.
In difficult times like this, a counsellor can help. A counsellor is a trained professional who can talk with you and give helpful advice and ideas. You can talk about study, your career plans, relationships or anything else. The conversation is free, private and will not be on your academic record.
Click here to read more
You can reach us at intstudentadvisor@laureate.edu.au
Book an appointment
Adelaide or Melbourne students
Sydney or Brisbane students
Insider guides
Find out more about studying in your city at
Insider Guides is providing regular updates on their dedicated Coronavirus page as well as links to support agencies and great ideas for managing your time in isolation.