Understanding your payment due date
Your invoice due date depends on:
- Whether you are a domestic or international student
- The date you enrol into a subject
Your payment due date cannot be changed as it is generated by our system. Please refer to your invoice to confirm your due date. You can also check for any upcoming payments due or review past invoices using the student portal.
International Students
As of August 5, 2019 the payment due date for international students has been changed to 14 days prior to the commencement of the study period, also known as the liability deadline. This is also the last day international students are able to withdraw from subjects without being charged.
Domestic Students
As of August 5, 2019 the payment due date for domestic students has been changed to the start date of the study period.
Changes to the payment due date for domestic students will not have an impact on the census date. The census date is the last day domestic students are able to withdraw or defer from studies without being charged.
Late Payment Fee
It is important to ensure your fees are paid by the required due date to avoid any financial penalty. If your fees are not paid by the specified due date a late payment fee of $100.00 will apply unless there are exceptional circumstances. You may also lose access to your learning portal (Blackboard) until all overdue fees have been paid. For more information about late payment fees please refer to the Torrens or THINK Student Fees Policy.
How to Pay
- Credit card – please log on to your student portal to review the invoices and confirm your balance payable. You will be able to make a credit card payment from the student portal. Alternatively, you can call 1300 575 803 to make a payment over the phone or pay in person at the Student Services desk on campus*.
- BPAY – please refer to your invoice for your BPAY CRN and the biller code. The CRN is unique to each student, so please ensure you have checked this before submitting payment.
- Flywire – we have partnered with Flywire to allow for bank account transfer payments.
Torrens students: https://www.flywire.com/pay/torrens
THINK Education students: https://www.flywire.com/pay/thinked
BMIHMS students: https://payment.flywire.com/pay/bluemountains
You will need to book a new payment each time you wish to pay using Flywire. Please refer to https://help.flywire.com/hc/en-us if you require assistance with making payments.
*Please note we do not accept cash payments at any of our campuses.
Understanding an invoice
Invoices are issued any time you have enrolled into a subject.
They represent a tuition fee charge for subject selections you have made in the past 24 hours.
Please refer to the Amount Payable column for the total balance that requires payment by the due date.
If you have overpaid your fees in the previous study period, this amount will automatically be deducted from your balance.
If your Amount Payable is $0.00, this means you do not have an outstanding balance.
I am on FEE-HELP – why am I getting an invoice?
We are required to send a copy of your invoice to you to comply with government legislation. A balance will show in the FEE-HELP column.
It is a good idea to check your invoice when you receive it so you know which subjects you are charged for.
Please contact us if you have any questions.
Refunds
Your eligibility for a refund and how much you are refunded depends on the time of your withdrawal from the subject or course.
Domestic students
If you withdraw from a subject or course on or before the census date (you can refer to your invoice for the relevant census date of a particular study period), you will receive a full refund of any upfront fees paid. If you have applied to use FEE-HELP, you will not incur any financial liability.
If you withdraw from a subject after the census date you are generally liable to pay for the subject (either upfront or charged to your HELP-debt), however you may be eligible for special consideration depending on your circumstance.
International students
Refunds of tuition fees will be granted on the basis of:
- deferral of the offer of admission 14 calendar days or more prior to the commencement of the course, or
- an amendment to the enrolment (e.g. withdrawing from a subject) 14 calendar days or more prior to the commencement of the study period, or
- withdrawal due to failure to meet the conditions of an offer of admission, or
- withdrawal due to failure to meet the required results to proceed with a packaged offer pathway, within 14 calendar days of receiving notification of failure to meet the condition
In all other circumstances, students are liable for the full amount even if they are approved to withdraw before or during the study period.
How to apply for a refund
All applications and/or enquiries relating to refunds can be sent via email to the following addresses:
THINK students: refund-enquiries@think.edu.au
Torrens students: refund-enquiries@torrens.edu.au
Your application will be assessed for eligibility and we will confirm with you upon approval of your refund.
For eligible refunds, please allow at least 20 working days from the date your application is processed for the refund to reach your nominated account.
Policies
Please refer to the Student Fees and Refund policies prior to sending a refund request to check whether you are eligible for a refund.
FEE-HELP
Many of the fees requirements are set by the Government - find more detailed information at Study Assist.
Domestic students attending university or a higher education provider can get a FEE-HELP loan to pay all or part of their tuition fees.
A FEE-HELP loan does not cover costs such as accommodation, laptops or textbooks.
To get a FEE-HELP loan, you must:
- be an Australian citizen and study at least part of your course in Australia
- be a New Zealand Special Category Visa (SCV) holder or permanent humanitarian visa holder and meet the residency requirements
- be enrolled in a fee-paying place at a provider that offers FEE-HELP loans
- be enrolled in an eligible course at your provider by the census date
- submit the Request for FEE-HELP form to your provider by the census date
- not have already borrowed up to your FEE-HELP limit
- meet the "pass rate" requirements if you are studying at a non-University (e.g. Think Education)
Applying for FEE-HELP
To get a FEE-HELP loan, you will need a valid Tax File Number (TFN) and a Request for FEE-HELP assistance form (also known as an eCAF), which will be given to you once you are deemed eligible to use FEE-HELP.
Your form must be filled in and submitted to your provider before the census date.
How much can I borrow?
For 2019, the FEE-HELP limit is $104,440.00. If you plan to study medicine, dentistry or veterinary science, the FEE-HELP limit is $150,000.00.
The FEE-HELP limit is currently a lifetime limit.
As of 1 January 2020 there will be a new combined HELP loan limit which includes HECS-HELP, FEE-HELP, VET FEE-HELP and VET Student Loans. Once you begin using FEE-HELP, the amount you have left is known as your 'FEE-HELP balance'. You can check your FEE-HELP balance on myUniAssist.
Loan fee
A loan fee is charged by the government if you get a FEE-HELP loan to pay for your undergraduate course.
As of 2019 the loan fee no longer applies to students studying at Torrens University with a unit of study census date after 1 January 2019.
You may still need to pay a loan fee if you are studying at Think Education.
The loan fee does not count towards your FEE-HELP limit.
Frequently Asked Questions (FAQs)
Find answers to common queries about fees, invoices, refunds and other fee-related issues. Can't find your answers below?
Enquiries
Fitzroy campus students: sservices@laureate.net.au
I'm unable to pay my fees by the due date. What happens if I don't pay?
It is the student's responsibility to pay all tuition and non-tuition fees by the prescribed deadline. If you do not make payment in full by the due date, you will lose access to the learning portal (Blackboard), and may be charged a late payment fee. If your fees continue to remain unpaid an Intention to Report or Cancel will be issued to you.
I am on FEE-HELP. Why am I still receiving an invoice?
As a provider, we are required to send you a copy of your invoice to comply with government legislation. It is a good idea to check your invoice so you know which subjects you have been charged for, and to question any discrepancies within 14 calendar days of receiving the invoice.
The invoice I received doesn't show my scholarship for some subjects. Why am I not receiving the scholarship?
As per our Student Fees Policy, scholarships are applicable only to first-attempt subjects. If you have previously attempted a subject, the scholarship will not be applied to the repeated attempt. Please also note that academic scholarships have an expiry date. You can refer to your original letter of offer (signed written agreement) for details of your scholarship.
I have already paid my fees. Why am I still being locked out of the student portal (Blackboard)?
Students need to be mindful of processing times required for banking transactions when paying tuition fees, and to make arrangements as necessary to ensure fees are received by the due date. BPAY payments can take up to 1-3 business days to reach the intended account, while payments using Flywire may require up to 7-10 business days to clear. If you have paid using the credit card payment option, this will usually appear on your account the same day. Your payment receipt will be issued the following day after payment has been received.
Can I have a payment plan?
There are no payment plans for fees.
Payment options available include:
- BPAY – a biller code and unique reference number is displayed on your invoice
- Credit card – payments can be made in your student portal or by phoning 02 8588 4703
- Bank account transfer – we accept payments in any currency via Flywire.
No bank fees apply - see your invoice for details. - Cheque – cheques must be sent to our head office to be processed
We do not accept cash at any of our campuses
Requesting an extension on your payment due date
If you have extenuating circumstances, you may request an extension to your payment deadline under the following conditions:
- You must complete the Payment Extension Application Form
- Payment extensions are reserved for students with extenuating circumstances, and appropriate supporting documentation is required.
- Applications without the attachment of relevant supporting documentation will not be considered.
- Students who have had payment extensions in past trimesters or have previously demonstrated late payment of fees may not be approved for a payment extension in Trimester 3 2019.
- Your application must be submitted prior to the due date on your Invoice.