Last updated: 6/04/2020
While we are continually reviewing and closely monitoring the coronavirus (COVID-19) situation, the importance of keeping our students informed remains our primary focus. In response to the current circumstances, a set of Frequently Asked Questions has been developed specifically in relation to student fees.
As the classes are now online, can I have a discount or a lower rate?
In regards to your course fees, we do not differentiate the price between our online and face-to-face courses. This is because our online course delivery is of an equivalent standard to our face-to-face delivery. You will have access to the same level of support hours and access to learning resources and benefits, including Success Coaches, as you would if you were studying on campus. We feel confident that you will receive an equivalent experience to face-to-face learning.
The Australian Government has announced a short-term, temporary moratorium on eviction for non-payment of rent.
Please refer to the National Cabinet Statement for more information on how you may be able to discuss or negotiate rent options with your landlord: https://www.pm.gov.au/media/national-cabinet-statement
Australian states each have assistance and support available for students. Please check your state site for more information on any assistance currently being offered to students during this time.
Your invoice due date depends on:
Your payment due date cannot be changed as it is generated by our system. Please refer to your invoice to confirm your due date. You can also check for any upcoming payments due or review past invoices using the student portal.
As of August 5, 2019 the payment due date for international students has been changed to 14 days prior to the commencement of the study period, also known as the liability deadline. This is also the last day international students are able to withdraw from subjects without being charged.
As of August 5, 2019 the payment due date for domestic students has been changed to the start date of the study period.
Changes to the payment due date for domestic students will not have an impact on the census date. The census date is the last day domestic students are able to withdraw or defer from studies without being charged.
It is important to ensure your fees are paid by the required due date to avoid any financial penalty. If your fees are not paid by the specified due date a late payment fee of $100.00 will apply unless there are exceptional circumstances. You may also lose access to your learning portal (Blackboard) until all overdue fees have been paid. For more information about late payment fees please refer to the Torrens or THINK Student Fees Policy.
*Please note we do not accept cash payments at any of our campuses.
Invoices are issued any time you have enrolled into a subject.
They represent a tuition fee charge for subject selections you have made in the past 24 hours.
Please refer to the Amount Payable column for the total balance that requires payment by the due date.
If you have overpaid your fees in the previous study period, this amount will automatically be deducted from your balance.
If your Amount Payable is $0.00, this means you do not have an outstanding balance.
We are required to send a copy of your invoice to you to comply with government legislation. A balance will show in the FEE-HELP column.
It is a good idea to check your invoice when you receive it so you know which subjects you are charged for.
Please contact us if you have any questions.
Your eligibility for a refund and how much you are refunded depends on the time of your withdrawal from the subject or course.
If you withdraw from a subject or course on or before the census date (you can refer to your invoice for the relevant census date of a particular study period), you will receive a full refund of any upfront fees paid. If you have applied to use FEE-HELP, you will not incur any financial liability.
If you withdraw from a subject after the census date you are generally liable to pay for the subject (either upfront or charged to your HELP-debt), however you may be eligible for special consideration depending on your circumstance.
Refunds of tuition fees will be granted on the basis of:
In all other circumstances, students are liable for the full amount even if they are approved to withdraw before or during the study period.
All applications and/or enquiries relating to refunds can be sent via email to the following addresses:
THINK students: firstname.lastname@example.org
Torrens students: email@example.com
Your application will be assessed for eligibility and we will confirm with you upon approval of your refund.
For eligible refunds, please allow at least 20 working days from the date your application is processed for the refund to reach your nominated account.
Please refer to the Student Fees and Refund policies prior to sending a refund request to check whether you are eligible for a refund.
Many of the fees requirements are set by the Government - find more detailed information at Study Assist.
Domestic students attending university or a higher education provider can get a FEE-HELP loan to pay all or part of their tuition fees.
A FEE-HELP loan does not cover costs such as accommodation, laptops or textbooks.
To get a FEE-HELP loan, you must:
To get a FEE-HELP loan, you will need a valid Tax File Number (TFN) and a Request for FEE-HELP assistance form (also known as an eCAF), which will be given to you once you are deemed eligible to use FEE-HELP.
Your form must be filled in and submitted to your provider before the census date.
For 2019, the FEE-HELP limit is $104,440.00. If you plan to study medicine, dentistry or veterinary science, the FEE-HELP limit is $150,000.00.
The FEE-HELP limit is currently a lifetime limit.
As of 1 January 2020 there will be a new combined HELP loan limit which includes HECS-HELP, FEE-HELP, VET FEE-HELP and VET Student Loans. Once you begin using FEE-HELP, the amount you have left is known as your 'FEE-HELP balance'. You can check your FEE-HELP balance on myUniAssist.
A loan fee is charged by the government if you get a FEE-HELP loan to pay for your undergraduate course.
As of 2019 the loan fee no longer applies to students studying at Torrens University with a unit of study census date after 1 January 2019.
You may still need to pay a loan fee if you are studying at Think Education.
The loan fee does not count towards your FEE-HELP limit.
Find answers to common queries about fees, invoices, refunds and other fee-related issues. Can't find your answers below?
Fitzroy campus students: firstname.lastname@example.org
It is the student's responsibility to pay all tuition and non-tuition fees by the prescribed deadline. If you do not make payment in full by the due date, you will lose access to the learning portal (Blackboard), and may be charged a late payment fee. If your fees continue to remain unpaid an Intention to Report or Cancel will be issued to you.
As a provider, we are required to send you a copy of your invoice to comply with government legislation. It is a good idea to check your invoice so you know which subjects you have been charged for, and to question any discrepancies within 14 calendar days of receiving the invoice.
As per our Student Fees Policy, scholarships are applicable only to first-attempt subjects. If you have previously attempted a subject, the scholarship will not be applied to the repeated attempt. Please also note that academic scholarships have an expiry date. You can refer to your original letter of offer (signed written agreement) for details of your scholarship.
Students need to be mindful of processing times required for banking transactions when paying tuition fees, and to make arrangements as necessary to ensure fees are received by the due date. BPAY payments can take up to 1-3 business days to reach the intended account, while payments using Flywire may require up to 7-10 business days to clear. If you have paid using the credit card payment option, this will usually appear on your account the same day. Your payment receipt will be issued the following day after payment has been received.
There are no payment plans for fees.
Payment options available include:
We do not accept cash at any of our campuses
If you have extenuating circumstances, you may request an extension to your payment deadline under the following conditions: