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Fitzroy Student Hub: Contact Fitzroy

CONTACT INFORMATION - During Campus Closures

Student Services

Our Student Services team will be working remote during this time.

  03 9415 3333

If there is any issue getting through via phone, you can request a callback via email: sservices@laureate.net.au 

 Contact hours:
Monday to Friday, 8am to 5pm

 sservices@laureate.net.au

Prospective students can contact: 
1300 575 803

Blackboard

For technical Blackboard assistance:

 Check the FAQs

 Check the Help tab in Blackboard and submit your question.

 Create a case or Live Chat

 Contact hours
Monday to Friday, 8am to 4pm

Remember... If you have subject, assessment or results specific questions, please contact your lecturer via My Class Messages in Blackboard.

Success Coaches

You can contact your Success Coaches via email to make an appointment.

Julie O'Shea
Dip Health Science, Chinese Medicine & Clinical Myotherapy
 joshea@laureate.net.au

Karolina Soprun
Naturopathy, Western Herbal Medicine
 karolina.soprun@laureate.edu.au

Manal Ibrahim
Nutritional Medicine
 manal.ibrahim@laureate.edu.au

To ask questions, talk about your concerns and highlights, learn about online studying techniques, get motivated and most importantly not feel alone. Here's a schedule of when these sessions will run according to each course: 

Academic Skills

You can access academic support in the following ways:

 Self-serve academic skills

 Academic Skills on Blackboard

 Online Study Success workshops

 Access 'SafeAssign: Self-Check your Assessment Integrity' and 'Studiosity' in the menu of each subject in Blackboard.

 academicskills@laureate.edu.au

Library

Online chat will be available between 9am and 9pm AEDT.

  Library site

 Self-serve information skills

IT Help

IT Service desk can assist with Student Email and Student Portal account or login issues. Email them directly to log a ticket and they will get back to you.

 itservicedesk@laureate.net.au

Wellbeing

Counselling appointments will be available for students online or via phone. These are free and confidential. Please contact the counselling team via email to book an appointment.

  counsellor.fitzroy@laureate.net.au

Wellbeing tips during the outbreak

 How to look after yourself, and others, in self-isolation

 Looking after your mental health

 How to avoid 'cabin fever'