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Student Hub: Counselling


Student Counselling Service


Your campus provides free and confidential counselling to all face-to-face and online students who are currently enrolled and located in Australia and New Zealand. This non-judgmental service does not diagnose; we only listen and help you explore areas of concern and work on strategies that can assist you.

Attending counselling does not mean there is anything wrong with you; it simply provides a confidential and neutral place to freely express your needs and concerns. Counselling sessions are not registered on your academic record.

Counselling is simply a place to get some support and assistance that will help you get through your studies.

Common reasons for seeking counselling

  • Coping with the impact of COVID-19
  • Feeling isolated, stressed, or unmotivated
  • Cultural issues and adjusting to change
  • Feeling overwhelmed
  • Managing stress and anxiety
  • Handling loneliness or lack of support
  • Loss and grief
  • Sexual identity
  • Homesick; missing your family and friends
  • Concerns with work or study
  • Personal development and wellbeing
  • Discover and strive toward full potential
  • Low mood
  • Violence and abuse in a relationship
  • Feeling lost or stuck
  • Lack of confidence, self-esteem, or body image
  • Coping with a crisis
  • Procrastination and study issues
  • Balancing commitments
  • Dealing with family and relationship issues
  • Just needing someone neutral and independent to talk to


Further information


Q. Do I need a referral?

A. No, you do not need a referral. Contact your campus counsellor to make an appointment.

Q. How often do I need to come to counselling?

A. This is an individual decision and is worked out with your counsellor. Together you will work out the most appropriate type of counselling and sessions required.

Q. How much will counselling cost me?

A. Counselling on campus is free for all students enrolled in Australia.

Q. How do I know if I need counselling?

You can often tell if someone close to you isn't coping with a situation. At the same time, it's easy to tell yourself you're coping just fine even if you're not. Counselling can help you if you:

  • Are unsure how to deal with an issue
  • You have tried to deal with the problem on your own but haven’t succeeded
  • Are feeling confused and want some help making a difficult decision
  • Feel you have no one else to talk to

Counselling can help you see the problem from a different point of view. It is easy to get caught up in a problem and believe there is no way out. Counselling will help you see a problem objectively and find solutions that you may not have thought of.

Q, What are the benefits of counselling?
  • Gain a clearer understanding of the problem
  • Better manage your workload
  • Learn new coping strategies to work through problems
  • Break through negative behaviour patterns
  • Have a life which you can more fully enjoy
  • Develop self-awareness and understanding of yourself and others

Tools and resources

  • Headspace 
    National youth mental health foundation dedicated to improving the wellbeing of young Australians.
  • Smiling Mind
    Smiling Mind offers a unique web and app-based tool to help bring balance to people's lives.
  • beyondblue
    beyondblue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.

7 ways to ease an anxious mind

We've all experienced anxious thoughts at some point. But, we rarely take time to actually stop and do something to ease our anxieties. Here are some tips:

7 ways to ease an anxious mind

Mood Mission

This iPhone app is designed to assist you with managing anxiety, stress and low moods.

Download the app

Alert Helpers on campus

If you are having suicidal thoughts or fear for someone else who may be struggling with such thoughts, we have people who can help you.

Each campus has staff members who have undertaken specialist training to qualify as an "Alert Helper".  This means they are able to connect, ask about suicide and assist in a warm handover to a specialist who can care for people with suicidal thoughts. 

Please click on the desired campus to view our list of Alert Helpers.

Sydney - Kent St Campus

Kim Sabey Campus Director
Marcela Hertnekyova PD for Accounting
Robin Wells TULC Program Manager
Susan Anderson Counsellor
Amanda Young Learning & Library Advisor

Sydney - Pyrmont Campus

Georgie Bellas Campus Director
Elizabeth Dene Senior Lecturer
Sonia Ferrara Clinic Manager
Lisa Walsh PD Counselling
Miriam Holder Counsellor

Sydney - The Rocks

David Whyte  Campus Director
Andrew Madden Head Chef and Learning Facilitator
Kirsten Browne Program Director Hospitality
Mark Sweet Senior Success Coach
Susan Anderson Counsellor

Sydney - Ultimo Campus

Rebecca Murphy Campus Director
Jock Boyd  Senior Success Coach
Christina Siemen Student Services Advisor
Stef How Student Services Advisor
Miraa Best Counsellor

NSW - Leura Campus

Craig Billingham Duty Manager
Adriana Glackin Student Life Coordinator
Adriana Gruber  Manager Front Office
Rebekah De Melo Counsellor
Rodney Pennicuik Duty Night Manager

Adelaide - Wakefield Campus

Kelly Cairns Campus Director
Terri Allott Student Finance Officer
Erin McMormack Student Complaints Officer
Donna Haylock Student Complaints Manager
Mikki Labbozzetta Student Services Advisor
Sajjad Akbar Learning Facilitator
Debbie Smith Senior Lecturer
Victoria Del Medico Nursing Educator
Chris Obi Learning Facilitator
Amy Anderson Success Coach
Jessica Tyndall Head Librarian
Hayley Byass Academic Governance and Policy Project Coordinator
Michelle Cahill Advisor Academic Governance and Policy
Hayley Hillson Library and Learning Advisor
Amanda Nixon Nursing Educator
James Calvert Learning Facilitator
Ali Saad Head of Quality Improvement
Dee Singline Nursing Educator
Melissa Denison Senior Learning Facilitator
Christy Woodward Nursing Educator
Vaughn Koen Success Coach
Rebecca Schulz Counsellor

Brisbane - Bowen Terrace Campus

Allison Knight Lecturer
Brodie Gordon-Sellkirk Senior Student Services Advisor
Carmen Perkins Program Director
Cush Miller International Communications & Agent Engagement Manager
Dipu Sebastian Head Chifley Business School
Esther Parker Learning Facilitator
Megan Lyneham Library and Learning Advisor
Liam Key Learning Facilitator
Monica Hudson Success Coach
Neville Hartley Senior Learning Facilitator
Stewart Ward Lecturer
Glaucia Barbosa Counsellor

Brisbane - Gotha Campus

Sharon Peut Nursing Coordinator
Monica Caruana Manager Clinic Practice
Glaucia Barbosa Counsellor
Anastasia Johnson Success Coach
Janette Leifi Student Services Advisor

Melbourne  - Flinders St. Campus

Lisa Wilson  Success Coach Design
Terese McAleese Campus Director
Vanessa Bryden Counsellor

Melbourne - Fitzroy Campus

Kelli Benjamin Learning Facilitator - Health Science
Karen Scott Campus Director
Timothy C. Trevail Program Director - School of Health Science
Andrea Williams Senior Learning Facilitator
Alison C. Kane Senior Lecturer - Health Science
Patrick Ruggles Counsellor


Services Telephone Website & Email
Emergency 000  24 hours
Beyond Blue 1300 22 4636
SANE 1800 18 SANE (7263)
Lifeline 13 11 14   24 hours
Poisons Information Centre 13 11 26  24 hours
Headspace 1800 650 890
Kids Helpline 1800 55 1800
International Student's Emergency Line 134 148
Q-Life 1800 184 527
Addiction Reach Out Australia 1800 177 833
Alcoholics Anonymous 1300 222 222
Pregnancy, Birth and Baby Helpline 1800 882 436
Men's Line Australia 1300 789 978
Sexual Assault Crisis Line 1800 806 292


Help is Available

If you, or someone you know, are thinking about suicide or are experiencing distress, help is available.  No one needs to face their problems alone.  Contact one of the services below for support or talk to your General Practitioner (GP):


Provides all Australian experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services

13 11 14

NSW Mental Health Line

A single number, state-wide 24-hour mental health telephone access service

1800 011 511

Suicide Call Back Service

A nationwide service that provides 24/7 telephone, video an online professional counselling

1300 659 467


Provides information and support to help everyone in Australia achieve their best possible mental health

1300 22 4636

Kids Helpline

A free, private and confidential telephone and online counselling service specifically for young people aged between 5 and 25

1800 55 1800


A free service that supports young people aged between 12 and 25 and their families going through a tough time

1800 650 890

Mindspot Clinic

An online and telephone clinic providing free assessment and treatment services for Australian adults with anxiety or depression

1800 61 44 34

Mensline Australia

A telephone and online support, information and referral service for men

1300 78 99 78


A nationally-oriented counselling and referral service for LGBTI people

1800 184 527

National Indigenous Critical Response Service (NICRS)

Provides emotional and practical support to bereaved families and individuals impacted by a suicide or other traumatic loss

1800 805 801

Carers Australia

Short-term counselling and emotional and psychological support services for carers and their families

1800 242 636


National sexual assault, domestic and family violence counselling service

1800 737 732

Child Protection Helpline

Call if you are concerned that a child or young person is demonstrating suicidal or self-harming behaviours and they are a danger to themselves and their parent/carer is neglecting their mental health care

132 111

Relationships Australia

A provider of relationship support services for individuals, families and communities

1300 364 277

Men’s Referral Service

Men’s Referral Service provide telephone counselling, information and referrals for men who use domestic and family violence

1300 766 491

SANE Australia

Information about mental illness, treatments, where to go for support and help for carers

1800 187 263

If you or someone you are with is in immediate danger, please call 000 or go to your nearest hospital emergency department.


Support Services in all our States and New Zealand

National Support for Australia

The services below are national initiatives that will provide support for our students and staff.  Regional offices can also be located through these websites.
Services Telephone Website & Email
Emergency 000  24 hours
Beyond Blue 1300 22 4636
SANE 1800 18 SANE (7263) or email the helpline
Lifeline 13 11 14   24 hours
Poisons Information Centre 13 11 26  24 hours
Headspace 1800 650 890
Kids Helpline 1800 55 1800
International Student's Emergency Line 134 148
Q-Life 1800 184 527
Addiction Reach Out Australia 1800 177 833
Alcoholics Anonymous 1300 222 222
Pregnancy, Birth and Baby Helpline 1800 882 436
Men's Line Australia 1300 789 978
Sexual Assault Crisis Line 1800 806 292

National Support for New Zealand

The services below detail national support initiatives accessible to our New Zealand students and staff.
Services Telephone Websites
Emergency 24 hours - 111
Lifeline 24 hours - 0800 543 354
Suicide Crisis Helpline 24 hours -05 08828865​
Depression Helpline 24 hours- 0800 111 757
Anxiety NZ Trust 24 hours-0800 269 4389
Alcohol and Drug Helpline 24 hours-0800787797
Victim Support Helpline 24 hours- 0800842846
Family Violence 24 hours-0800456450
Sexual Abuse Helpline  24 hours 096231700
Auckland Hospital 24 hours -0800611116
Mental Health Crisis Helpline 24 hours-0800800717
Auckland Transport 24 hours-093666400
Accident Compensation Centre Mon-Fri -0800101996
Gambling Crisis Helpline 24 hours 0800654658
NZQA Mon-Fri 0800697296
Immigration NZ Mon-Fri 0508558855
Work and Income Mon-Fri -0800559009

Support for New South Wales

The support services provided below will connect our NSW students to state-specific help as needed.
Services Telephone Website & Email
Homicide Victims Support Group 1800 191 777
Send them an email

NSW Rape Crisis Centre


1800 424 017
NSW Mental Health Line 1800 011 511
Police Assistance Line 131 444 (24 hours/7 Days)​
SES (State Emergency Service) 132 500
Alcohol & Drug Information Service 1800 422 599

FACS – Before I make a report

To report suspected child abuse or neglect, call the Child Protection Helpline on:

132 111  (24 hours/7 days)

Child Abuse - Before making a report
FACS – Mandatory Reporting (Family and Community Services) 132 111  (24 hours/7 days) Preventing Child Abuse
Link2home Homelessness 1800 152 152
Legal Aid NSW 1300 888 529

Support for Victoria

The support services listed below will assist our Victoria-based students in seeking help as needed.
Services Telephone Websites
Suicide Line (statewide helpline) 1300 651 251
Suicide Call Back Service     1300 659 467
Panic, Anxiety & Depression Assistance (PADA) (03) 9886 9400
ARCVIC - OCD and Anxiety Helpline

1300 269 438

(03) 9830 0533

Centre Against Sexual Assault (CASA) 

Counselling & Support Line

1800 806 292 (Free call)

(03)  9349 2210

CASA support resources
Victorian Sexual Assault Crisis Line - After Hours

1800 806 292 (Free call)

(03) 9347 1766

Mental Health Community Support Service:

Melbourne wide Mental Health referral service

Non urgent referrals, available within business hours.

1300 379 462 Mental Health Support and Referrals


Support for Queensland

The services below are Queensland based organisations that will provide support for our students and staff.  
Services Telephone Websites
Domestic Violence Service  1800 811 811
Brisbane Sexual Assault Service (Royal Brisbane & Women's Hospital) (07) 3636 5206 Health Service Provider Queensland
Alcohol & Drug Information Service  1800 177 833 Metro North Queensland Find Support
Gamblers Anonymous (07) 3356 0117 Community Services Queensland
Mission Australia Helpline (07) 3394 8100       Mission Australia Queensland
Alcoholics Anonymous 1300 222 222
Mental Health Association of Qld (07) 3620 8800
Migrant Women's Emergency Support Service (07) 3846 3490 Communities Queensland Services
Legal Aid, Herschel St City 1300 651 188       Legal Aid Queensland
Caxton Street Legal Service (07) 3214 6333
Tenants Union of Qld 1300 744 263
Women's Accommodation (Salvation Army)  (07) 3832 6073
Homeless Men's Hostel (Salvation Army) (07) 3832 1491 Salvation Army Pindari Hostel
Crisis Accommodation for the Homeless       1800 474 753 Queensland Temporary Emergency Housing
Tenants Advice & Advocacy Service

(07) 3358 3951 or

(07) 3857 8686

Tenant Advice Service Queensland
Centrelink Youth & Students Line 13 24 90 Human Services Queensland
Money Care Financial Counsellors (Salvos) 1300 371 288 Financial Assistance Salvation Army Qld


Support for South Australia

The services below are state-based initiatives in south Australia that will provide support for our students and staff.  
Services Telephone Websites
Adult Mental Health Service 13 14 65 Mental Health Services SA
Yarrow Place - Rape & Sexual Assault Service SA 1800 817 421 Yarrow Place Services
Suicide Call Back Service 1300 659 467
Domestic Violence Crisis Service (DVCS) 13 00 782 200 Women's Health and Safety
SA Homeless Gateway 1800 003 308 Emergency Shelter SA
SA Intensive Gambling Help Service (08) 82323333
Legal Services Commission of SA 1300 366 424
Parent Helpline 1300 364 100
South Australia Police (08) 7322 4800


Support for Western Australia

The services below are state-based organisations that will provide support for our students and staff.  
Services Telephone Websites
Public Mental Health Services   Public Mental Health Services
Mental Health Emergency Response Line 1300 555 788 Helplines Mental Health WA
Drug and Alcohol Youth Service (08) 9222 6300 Youth Services - Drug & Alcohol
Women's Health and Family Services (08) 6330 5400
Narcotics Anonymous (08) 9227 8361
Health Consumers' Council (08) 9221 3422
Ngala Parenting Line (08) 9368 9368
Legal Aid Western  Australia 1300 650 579
WA Suicide Prevention Network (08) 9261 4453 WA Statewide Suicide Prevention
Entrypoint Perth: homeless accommodation (08) 6496 0001
Western Australia Police Force 131 444


Support for Australian Capital Territory

The services below are ACT organisations that will provide support for our students and staff. 
Services Telephone Websites
ACT Policing 131 444
ACT Shelter (02) 6247 3727
Legal Aid ACT 1300 654 314
LifeLine Canberra 13 11 14   24 hours
Access Mental Health (02) 6205 1065
Women's Information Service (02) 6205 1075 Empower Respect Connect
ACT ParentLink 13 34 27
Alcohol, Tobacco & Other Drug support (02) 5124 9977
Domestic Violence Crisis Service (02) 6280 0900


Support for Northern Territories

The services below are state-based initiatives that will provide support for our students and staff.  
Services Telephone Websites
Northern Territory Police Force 131 444
ShelterMe: homelessness support
NT Legal Aid 1800 019 343
NT Mental Health Line ​1800 682 288  24-hour mental health lines
Standby - Support after Suicide 0418 575 680
National Indigenous Critical Response Service 1800 805 801
Women's remote community safe houses (08) 8964 1967 Community Safe Houses
Parentline (8am-10pm 7 days a week) 1300 30 1300


Support for Tasmania

The services below are state-based organisations that will provide support for our students and staff.  
Services Telephone Websites
Adult Community Mental Health Services 1300 135 513 Community Mental Health TAS
Sexual Assault Support Service 1300 135 513 Sexual Assault Support
Tasmanian Suicide Prevention Community Network 1300 364 277
Family Violence Counselling and Support Service 1300 135 513 Family Violence Counselling
Anglicare TAS, Life Challenges 1800 243 232
Tasmania Police 131 444
Legal Aid Commission of Tasmania 1300 366 611
Parent Line (24 hour service) 1300 808 178 Children and Families Parentline


Virtual Guided Meditation Sessions


Tune in for our daily virtual meditation session with our counsellors from across the nation. Take this time to introduce a little peace and calmness in your busy schedule to feel rejuvenated for the day ahead.

Join us on Zoom via the links below - you don’t need an account, just join us on your web browser or download the app.

Please take note of the password associated with each session, you will need it to join the meditation. 

Important note: Times below are Australian Eastern Standard Time (please take this into account if you are in a different time zone).


No session scheduled

11am AEST

Join in
Password: 2t2Xjw

2.30pm AEST

Join in
Password: 2t2Xjw

11.30am AEST

Join in
Password: VacC6h

3pm AEST

Join in
Password: 2fAr94

Counsellors and bookings

Counselling sessions are offered on-campus or online face-to-face.

Book an appointment with your counsellor


Pyrmont/Kent St

Miriam Holder

Email the Pyrmont/Kent St counsellor

Book online

Kent Street

Susan Anderson
Email the Kent St Counsellor

Book online  

Miraa Best
Email the Ultimo counsellor

Book online
The Rocks

Susan Anderson
Email The Rocks counsellor

Book online


Flinders St

Vanessa Bryden-Jones
Email the Melbourne counsellor

Book online

Patrick Ruggles
Email the Melbourne counsellor

Book online


Bowen Terrace & Gotha St.

Glaucia Barbosa
Email the Brisbane counsellor

Book online

Adelaide - Wakefield

Rebecca Schulz
Email the Adelaide counsellor

Book online

Online Campus

Patrick Ruggles
Email the Online campus counsellor

Book online

Blue Mountains

Rebekah De Melo
Email the BMIHMS counsellor

Book online


Flora Sta. Ana - MDS
Email the Auckland counsellor


In case of emergency

For after hours assistance contact:

  • Lifeline on 13 11 14;
  • your doctor; or
  • the emergency department at your local hospital.