It's important we have your correct contact details in case we need to get in touch with you. These include your current mobile number, email address and residential address (place where you live). You must:
Log in to My Account to update your address.
For a full list of Student Visa Conditions, please see Department of Home Affairs - Student Visa Conditions
Home Affairs is taking a flexible approach where COVID‑19 restrictions have prevented Student visa conditions being met. You will not be in breach of your Student visa conditions if you:
Please stay up to date with student visa restrictions and requirements by regularly checking the Department of Home Affairs website https://covid19.homeaffairs.gov.au/student-visa
Before you arrive please ensure you have a look at the internationl student guide as it contains a lot of vital information. There helpful hints for before you arrive in Australia such as a before leaving home check list, cost of living, health check and travel insurance.
A reliable, high-speed broadband internet connection, with sufficient upload and download capacity.
Contact your internet service provider if you have concerns about your data allowance or internet speed.
|Web browser||The recommended web browser to access Blackboard (your Learning Portal) is Firefox, in addition some audio PowerPoints will require Google Chrome.|
Office software to create documents, spreadsheets and presentations. Office 365 is available as a free download as part of your student account.
There may also be software required for your specific course. Your Learning Facilitator will advise you of this when you start studying.
The Confirmation of Enrolment (CoE) is an official document issued to international students who intend on studying at an Australian education provider. It confirms that you have accepted a place in a course, and have paid your tuition fees and Overseas Student Health Cover premium (OSHC).
When do I get my CoE?
Once you have confirmed your enrolment. First you will need to sign your Offer Letter, pay your tuition fees and purchase your OSHC, then you will receive your CoE.
Who do I contact about my CoE?
Before you commence your studies with us you will need to refer to your agent. Once you have commenced your studies you can contact your International Student Advisor (firstname.lastname@example.org) for more information.
How do I get a copy of my CoE?
You should be given a copy of you CoE from your agent when you commence your studies. If you cannot find it or never received it please contact your International Student Advisor (email@example.com) and they will be able to issue you with a copy.
How do I extend my CoE?
Please refer to the CoE Extension FAQ below
Student Visa Application Information
National Codes 2018 Facts Sheet
Student Visa Grant Period
You need a CoE extension as it appears your CoE is expiring soon or has expired due to:
International students on a student visa require a CoE to study onshore in Australia.
If you believe you do not require a CoE extension, please provide us with a reason in writing.
You are required to complete your course within the expected duration. If your CoE expires before you complete your course, your student visa is at risk of being cancelled because you have no valid CoE.
If your CoE is expiring or has expired, please apply for a CoE extension.
Compassionate and compelling circumstance: it is compulsory for you to provide concrete evidence to why you are unable to enrol full-time. For example, Health issue – medical certificate specifying that it has affected you the last few trimesters.
Implemented intervention strategy: you are required to provide evidence that you have discussed with the success coach or program director regarding your study load. They recommended and approved for you to reduce your study load.
No, the University is only permitted to extend the course duration where it is clear that you will not complete the course within the expected duration, as specified on your CoE, as a result of:
Compassionate or compelling circumstances: we require evidence to what has affected your study. For example:
An implemented intervention strategy for students who are at risk of unsatisfactory academic progress: we require evidence of:
An approved deferral or suspension of the overseas student’s enrolment
Note: International students are required to complete their course within the expected duration. The University is not permitted to issue a CoE to enable to student to extend their visa unless in the case of one of the above exceptions
You must contact Immigration to seek advice on any potential impacts on your visa, including the need to obtain a new visa.
Submit visa application, however you can only do this when your current visa is going to expire within 3 months.
If your CoE extension request gets rejected, you have the option to:
You need to notify us and provide us with a copy of Immigration Grant Notification.
If you were granted permanent residency, please inform us as soon as possible as you are eligible to domestic fees. Please refer to Student Fees Policy for more information.
If you decide to study offshore, please submit a Course Transfer Form to Student Services team.
Please provide a copy of your flight itinerary with your application
Once your application is approved, your CoE will be updated accordingly and you must contact DHA to seek advice on any potential impacts on your visa
You are required to have a valid CoE as an international student.
That CoE needs to be updated and correctly reflect your current enrolment especially if you have another course that is about to commence with us.
Therefore, you need to apply an extension for Diploma and defer commencement for your Bachelor.
You can only apply for CoE extension after you last trimester results have been released.
No - Your CoE only covers your course duration, but not for results to be released and graduation. Your visa should allow you sufficient time to stay in Australia after you finish your course.
If you have failed subjects in your last trimester, you are required to have a discussion with your success coach or program director about an intervention strategy on how to get back on track immediately after the result has been released. Once an intervention strategy is put in place, you can submit a CoE extension request along with a confirmation email from success coach or program director detailing the strategy in place.
If you have failed subjects and you have few more trimesters to go, you are required to have a discussion with your success coach or program director to implement an intervention strategy and submit on how to get back on track. However, you are not required to submit a CoE Extension request. If you submit the application, it will be rejected. The acceptable time to submit a CoE Extension request is after the main results released date of your last trimester.
If I have not enrolled full-time for the last few trimesters and this causes you not to complete the course within CoE duration, you can apply for a CoE Extension. However, it is not guaranteed that you will be granted the extension. The chance of being granted with extension depend on evidence provided.
Your application for CoE extension and ITR will be treated separately.
In accordance with the Student Complaints Policy and Formal Complaints, you have twenty (20) working days from receipt of ITR notification to submit a Formal Complaint Form. If the formal complaint for the ITR is rejected, you have 20 working days to submit an appeal against formal complaint outcome.
Whilst the complaint process in undertaken students will be provided with a CoE Extension for the time of the appeals process and considerations. A separate Academic Process will need to be raised to appropriately record the administration of the CoE Extension.
In the meantime, you must provide solid evidence to why you have been unable to enrol full-time/fail subjects when you lodge your CoE extension request. Please be advised that, even CoE extension has been approved, the extended CoE is still subject to be cancelled if your formal complaint and appeal against the ITR is unsuccessful.
No, you must contact Student Finance and apply for a scholarship extension. The scholarship will only be extended with the approval from the General Manager.
Student Finance contact details
According the scholarship terms and conditions, "To maintain their scholarship for the duration of their course, International students are required to maintain a full-time study load over a 12-month period until completion. If they did not maintain a full-time study load until completion, their scholarship will not be automatically extended." For more information, visit torrens.edu.au/apply-online/scholarships/international-scholarships
Taking a Leave of Absence means taking a break from study while remaining enrolled. It is also called deferring.
International students cannot take a Leave of Absence unless there are compassionate or compelling circumstances.
These are generally circumstances that:
For a full list of limited circumstances please refer to the Enrolment and Attendance Policy.
You'll need to complete the appropriate Application for Leave of Absence (Deferral) form below:
International students may transfer to another Australian institution. Generally you cannot transfer between colleges or universities before completing 6 months in your principal course.
There are situations where a transfer request will be granted because it is in your best interest,or due to compelling circumstances. You will need to seek approval for release in your first six months, and have a valid enrolmentoffer from another registered provider.
We can only approve the request in limited circumstances as outlined in the following documents:
We advise you to contact Immigration (Department of Home Affairs) for advice on if you need a new student visa. See more information at:
This insurance helps you meet the costs of medical and hospital care you may need while in Australia such as:
You must have Overseas Student Health Cover (OSHC) for the duration of your visa at the time of admission into your course.
OSHC must be purchased from an approved Australian insurance provider.
Different insurers may offer different levels of cover, so compare policies to choose the one that is right for you.You may want to take out extra insurance such as dental, physiotherapy and optometry services.
For more information and a list of insurance providers visit the OSHC page on the Department of Health website.
In Australia we take sexual assault, sexual harassment and domestic violent seriously. If you or someone you know has been assaulted or hurt please reach out for help, you can email us at firstname.lastname@example.org or CLICK HERE for more details.
We also take sexual health seriously. It is nothing to be embarrassed about. NSW Government International Student Health Hub - for information on Australian Healthcare System, OSHC, Contraception, Pregnancy, Safe Sex & Sexual Health. Click Here to explore.
Domestic violence is not accepted in Australia. If a partner or family member is abusing you physically or emotionally then please reach out for assistance. To learn more or to get help please visit https://www.speakout.dcj.nsw.gov.au/
You can also visit the emergency department at your nearest public hospital.
You will not have to pay for most emergency services in public hospitals when you show your OSHC card.
Some private hospitals also offer emergency services but require an up-front payment before treating you.
If you have a hearing or speech impairment and your life or property is in danger, you can contact police, fire or ambulance on 106 directly through a TTY (also known as a teletypewriter or textphone). It is not possible to contact emergency services using the Short Message Service (SMS) on your mobile telephone.
The Australian 106 Text Emergency Relay Service is provided as part of the National Relay Service (NRS). The service is available 24 hours a day, 365 days a year and calls made using the 106 service are given priority over other NRS calls.
If you have further questions you can contact the National Relay Service Help Desk (Monday to Friday 9am to 5pm AEST).
This official app from the Triple Zero Awareness Working Group for iOS, Android and Windows devices to help you
Student Complaints Policy:
Torrens University: CLICK HERE
Think Education: CLICK HERE
The Overseas Students Ombudsman investigates complaints about problems that overseas students have with private education and training in Australia. For more information see: https://www.ombudsman.gov.au/How-we-can-help/overseas-students or call on 1300 362 072
Human Rights Commission: www.humanrights.gov.au
Consumer Rights: For more information see: www.accc.gov.au/consumers
Tuition Protection Service This is an initiative of the Australian Government to assist international students whose education providers are unable to fully deliver their course of study. For more information see: www.tps.gov.au
Study Australia Legal Advice: https://www.studyinaustralia.gov.au/English/Australian-Education/Legal-rights-protections/legal-rights-and-protections
Work Legal Services;
Department of Home Affairs web page listing work conditions you must comply with
All workers in Australia have rights and protections at work. This includes foreign nationals. Your employer must comply with Australian workplace and immigration laws.
You have the right to fair pay and a safe working environment. Fair Work Australia makes sure that these rights are protected.
Each Urbanest property has a regular uLife calendar, hosting events and activities to help you explore your new city and meet your fellow residents.
With residents from countries from across the globe, you'll meet a diverse network of friends who will enrich your Urbanest experience. We have a number of rooms available to Torrens University students, see rooms and prices below:
Popular accommodation options for international students in Australia include:
Accommodation costs will depend on the city you'll live in and what type of accommodation you choose. Visit www.studyinaustralia.gov.au for more information about accommodation for international students.
You may choose to share an apartment or house with other students. These are normally rented through a real estate agent. Search for rental accommodation on websites like Realestate.com.au or Domain.com.au.
Things to know about renting a property from a real estate agent:
A homestay gives you the opportunity to live with a family in their home, which can be a good option for younger students. You will have all the comforts of an established home, often with meals and cleaning included. Homestay accommodation can be organised through the Australian Homestay Network (AHN).
Host families are thoroughly screened to ensure they can provide a suitable living environment for students. The “host” provides accommodation and support for an agreed-upon period of time and rate.
Homestays are designed to support international students and help improve their language skills and at times study skills. Students learn to understand the culture and customs of the region in which they are studying. Many of our students make life-long friends with their host.
Rooms are furnished, meals are usually fully catered and colleges often provide access to facilities such as recreational rooms, TV and lounge areas, gymnasiums and BBQ areas. There is often study support and tutors available.
Students studying at Leura Blue Mountains Hospitality school will live in twin share hotel style furnished rooms.
If you study in Adelaide you can choose to live at one of three colleges near campus.
The apartments are purpose built for students and only students may live there. They offer safe and secure independent living and are furnished. Single and twin rooms may be available and usually have ensuite bathrooms and small kitchens.
Student accommodation is located conveniently to universities and colleges, public transport, shops and restaurants. You wil live in a community of like minded students and there may be study support and communal areas for recreation or study on site.
All host cities have student apartments available to rent. Some of the well known groups include Unilodge, Urban Nest and Iglu. Find links to these and other accommodation search sites in the Useful links section below.
There are a number of accommodation options for students in Australia. Things you should consider when choosing where to live include:
Please ask your Student Services team for help with your search for accommodation.
Your responsibilities include:
You have the right by law to:
If there are any problems with your accommodation talk to your agent or landlord (if renting), your international student support staff for on-campus living or the service where you found your homestay.
If you are renting, organisations such as Tenants' Unions and consumer advocates can help. Find your state's Fair Trading and Tennants' Services on this list complied by consumer advocacy group Choice.
The key things to remember are:
Please stay up to date with student visa restrictions and requirements around working conditions by regularly checking the Department of Home Affairs website https://covid19.homeaffairs.gov.au/student-visa
Your campus provides free and confidential counselling to all face-to-face and online students who are currently enrolled and located in Australia and New Zealand. This non-judgmental service does not diagnose; we only listen and help you explore areas of concern and work on strategies that can assist you.
Attending counselling does not mean there is anything wrong with you; it simply provides a confidential and neutral place to freely express your needs and concerns. Counselling sessions are not registered on your academic record.
Counselling is simply a place to get some support and assistance that will help you get through your studies.
Visit the Counselling page to get in touch.
Offshore Students - access support with this link - lists international counselling and support services. https://www.therapyroute.com/article/helplines-suicide-hotlines-and-crisis-lines-from-around-the-world
Find information on travelling from the airport and around your new home city below:
Sydney Airport is about 8km from the city. Travel options include train, shuttle bus/mini-van, taxi or car.
Tullamarine, Melbourne's main airport, is 23km from the city. There is no train to Tullamarine.
International students are not usually entitled to student travel concessions (discounted city public transport tickets).
If you arrive before your course start date or orientation day, please feel welcome to visit the campus and make contact with your Campus Student Services team.
If you have any problems with your home stay, study, or life in Australia, you can get help from any of the following people:
You will receive a special Under 18 email prior to arriving on campus that will provide you with details on where to find and how to contact all of the above people . This email will also contain important information to keep with you at all times in case of an emergency. Your point of contact during campus business hours is student services, who will provide you with all areas of guidance and support in settling you into your studies and Australia. Please contact your Campus Director whose number is located on your under 18's email if you are in an emergency situation outside of normal campus business hours.
|Campus Director - Level 3||Kim Sabey|
|Student Support Services - Level 3||Andrew Reardon|
|Rudhra Nivedita Nathan|
|Perrin W. Winterswijk|
|Senior Student Service Advisor||Elisabeth Cunningham|
|Student Services Team||Heather Lovell|
|Operations Manager||Kimberley Roberts|
|Campus Director||Georgie Bellas|
|Student Support Services||Winny Prasetyowati|
|Patricia Ribeiro De Melo|
|Campus Director - 3rd Floor||David Whyte|
|Student Support Services||Vihari Yaganti|
|Campus Director - 4th Floor||Julie Doherty|
|Student Services Team - 4th Floor|
|Campus Life Assistant||Sussan Mah|
|Campus Director - 1st Floor||Rebecca Murphy|
|Student Services Team - 1st Floor||Wendy Ma|
|Campus Director||Kelly S Cairns|
|Senior Student Services Advisor||Asha E Andrado|
|Student Service Team||Aimee Mackey|
|Campus Director - 1st Floor||Karen Lam|
|Senior Student Services Advisor||Sharon Toso|
|Student Service Team||Campbell Kirk|
|Campus Director||Terese McAleese|
|Senior Student Services Advisor||Erin McLeod|
|Campus Director||Karen Scott|
|Senior Student Services Advisor||Bronte Rae|
|Student Services Team||Eliza Palaidou|
|Campus Director||Karen Lam|
|Senior Student Services Advisor||Sharon Toso|
|Student Services Team||Jeanette Unwin|
We offer two types of English courses for international students.
Improve your academic English skills before beginning your main course.
You can start this course on any Monday and continue until you have reached your goals.
Study a General English course to become more confident with English and learn more about Australian culture, customs and speech before you start to study.
For more information on the above courses click here
Gone are the days of learning being confined to a classroom! From traditional to creative, here are our 10 favourite ways to practise and perfect your English reading skills : Read More
Video on Australia's best and weirdest Slang words - Video Link: Click Here
When to contact a consulate or embassy - Consulates open during normal Australian business hours.
Contact your country's consulate if you want to:
Your consulate may also be able to help if you:
See the list of consulates on the Department of Foreign Affairs and Trade website - CLICK HERE
Sydney’s first dedicated International Student Welfare Hub aims to support and empower thousands of vulnerable international students impacted by the ongoing COVID-19 crisis. Launched in early 2021, The International Student Welfare Hub has been established through a truly grassroots collaboration of more than 50 organisations, including civic groups, not-for-profits, community associations and education industry representatives. With such public endorsement, Sydney Alliance, in partnership with Sydney Community Forum, secured a $100,000 grant from the City of Sydney to run a 12-month pilot program. The Hub aims to support international students in NSW with issues such as wage exploitation, low accommodation standards and social isolation, all of which were exacerbated during the pandemic. It also aims to ensure the safety of all students in their time of need. A distinguishing feature of The Hub is that it is entirely driven by students and volunteers.
Address: 72 Mary Street, SURRY HILLS NSW (02) 9283 0480
The best way to protection against scams is knowledge. Click here to access a PDF version of the ACCCs Little Black Book of Scams. It covers a variety of scams that you may be at risk of. This covers scams involving things like tuition fee assistance, jobs or employment and banking and credit card. Stay up to date with current scams by checking the ACCC website scamwatch.gov.au
There are tuition fee payment scams being reported at the moment.
The COVID-19 vaccination IS FREE, however scammers will seek to exploit South Australians during the rollout, so be on the lookout for fraudulent phone calls, messages and advertisements. DO NOT give out your personal information.
To learn how to protect yourself and Know The Scam: visit www.police.sa.gov.au/scams
Torrens University has been made aware of a Instant Study Loan Scam - Please only use the official and safe channels that are available on the bottom of you Offer Letters to pay your tuition fees. If you have any concerns that you maybe being scammed, please email us at email@example.com or visit the SAPOL site at: https://www.police.sa.gov.au/your-safety/scams-and-cybercrime