Go to the Student Portal

1. Log in using your Office 365 email and password.
2. You will be directed to the Student Portal Landing Page.
3. Under the Student Records list, click View Grades.
4. Select the Term for which you want to view your grades.
5. Select the Course level.
6. Select the Study Path.
7. The list of relevant Subjects will be displayed, with the grades for each in the Final Grade column.
8. For Higher Education only:
   • To see the numerical score, or percentage attained, click Component.
   • A new page will open displaying further grade information.

Go to the Student Portal

1. Navigate to the Student Portal Landing Page.
2. Under the Student Finance list, click View My Financial Documents.
3. Click the tab for Invoices
4. You can also view:
   • CAN (Commonwealth Assistance Notice) for FEE-HELP only
   • SOA (Statement of Account)

Go to Office 365

1. Log in using your Office 365 email and password.
2. You will be redirected to the Office landing page.
3. Click the Outlook icon to access your email.
4. You can also access the Office 365 apps a by clicking on the app icon.

Betsy Westcott (Chair)

Grad Year: 2009 

Current Role: Chief Revenue Officer, Fupay, Sydney 

My greatest wish is that every Australian be financially literate. I believe that the better the skills and knowledge we have about money the better choices we make with our financial resources to live an independent, happy life. That’s why I’ve dedicated my career to helping people understand and make the most out of their money. 

My career began in hotel & resort management and it was by chance that I was poached National Australia Bank to form a new customer-centric cohort of bankers working to change the culture from the inside out. I had found my calling in the world of finance. I quickly rose to the position of Bank Manager leading teams of bankers across Sydney, before I transitioned into the world of Private Banking where I advised some of Australia's most wealthy and influential individuals at both NAB Private & ANZ Private Bank. I loved providing holistic help to my clients and decided to qualify as a Financial Advisor.

I later moved into the operations and technical side of banking. I had the opportunity to help build a brand new, customer centric, digital bank at Xinja Bank. During my time there I would be responsible for building the people, systems and processes to deliver hyper personal service in a digital world.

After Xinja I moved to Macquarie Group's Data & Digital Transformation team as the Associate Director in Data & Digital Transformation, Corporate Operations Group, driving innovation and transformative change so that the business continues to thrive now and in the future.

Today I am proud to work as the Chief Revenue Officer for Fupay, a first-of-its-kind lifestyle management platform allowing young millennials to better understand and manage their cashflow needs. We combine modern money management with the ability to BNPL ALL lifestyle categories (including essential expenses such as groceries and household bills) and discover personalised savings and rewards.

My personal passion is improving the financial lives of others, especially women. Nothing brings me more joy than this. Outside of work, I run my own business as Financial Wellness Coach and am the Head Financial Coach for the Ladies Finance Club.

Cameron Phillips (Treasurer)

Grad Year: 2010

Current Role: General Manager Operations, Onsite Doctor Pty Ltd, Melbourne

In 2010 Cameron started his hospitality career taking a management traineeship at the Four Seasons Resorts Lanai Hawaii, which was offered upon graduation from the Blue Mountains International Hotel Management School.

Over the coming years, Cameron worked in a variety of positions within the company in Canada before moving back to Australia where he took on the role of Reservations Manager at the Four Seasons Hotel Sydney. It was during this time that Cameron discovered his passion and talent for Revenue Management. Cameron then moved to the IHG group and eventually moved back to his hometown of Melbourne where he joined the pre-opening leadership team at the QT Melbourne in the role of Revenue Manager, and opened the hotel in 2016.

When Cameron worked for Accor Hotels, Apartments and Leases as the Director of Revenue -Victoria & Tasmania, he oversaw the Revenue strategies for multiple hotels in the region.  Cameron has been an active member on the Blue Mountains Alumni Board since 2015 and has also participated as a mentor in the Alumni Student Mentoring program during this time.

Liz Long

Grad Year: 1993

Current Role: Food & Beverage Consultant, Melbourne. 

Founder and Managing Director of Catering and Café Food Business, Luscious Affairs, I have worked as an Events Manager, Caterer, Culinary Tour Host and Entrepreneur over the last twenty three years.

A key component of Luscious Affairs has been event management, which I have grown from a single client to representing sixty five percent of my overall annual revenue.

Experienced in building and developing a highly respected brand in event management, cafes, cooking school, global culinary tours and hospitality.

In the last 12 months, I have been engaged as a Food & Beverage Consultant for hotels and cafes. This included Identifying marketing channels to pursue potential growth opportunities for the hotel through digital marketing, social media and PR. Also mentoring and coaching the Food & Beverage team to achieve excellence; acting as an advocate for Food & Beverage service; preparing daily and weekly reports for both the General Manager and the Hotel Owner and delivering a final detailed report of all assessments and achievements.

Tom Frawley

Grad Year: 1993

Current Role: Lecturer, Blue Mountains International Hotel Management School at Torrens University Australia

After graduating in 1993 Tom developed his love of food and beverage by working in a variety of hospitality settings including restaurants, wine shops and yachts in Australia and Europe. After a brief hiatus in the technology industry, Tom returned to the kitchen to work in food media, catering and restaurants.

Over the years, Tom remained in contact with the school and in 2010 he returned to the Blue Mountains to join the team at BMIHMS as a staff member. Tom has been working at the school ever since, initially in the Food and Beverage Department and more recently in academia. Tom completed his MBA at Glion Institute of Higher Education in 2015 and graduated with the accolade of Top Student. He received the THCI Teacher Achievement Award for Hospitality Management in 2018 and remains committed to teaching the next generation of hospitality professionals.

Ben Lancken

Grad Year: 2008

Current Role: Director, Customer Experience and Innovation, Opal Aged Care

I believe that we can forge a future wherein everyone wakes up each morning feeling excited to go to work and returns home feeling truly fulfilled. That why I’ve committed a large part of my career to the movement aimed at curing the epidemic of disengagement that plagues the modern workplace and build organisations that enable people to strive and thrive - not just survive.

 I’m a recovering hotelier turned organisational development professional with a passion for building high performance, customer-obsessed cultures and great places to work. These days, I lead large-scale, cross-functional change & transformation programs and projects to create high performance cultures that place people at their heart.

After 12 years in hotels, 11 of them with TFE Hotels here in Australia and Europe, I made a big change last year to move into the Aged Care Sector as Head of Transformation at Opal Aged Care where I get to work alongside a team 9,000 strong to bring joy every day to our 7000 residents. I am truly privileged to work in the care sector and in recent times, like never before, I’m reminded just how privileged I am to be working in an organisation charged with the care of our community’s most vulnerable.

I am looking forward to engaging with and serving our community.

Chris Franzen

Grad Year: 1999

Current Role: Area Vice President Western India, Hyatt International Hotels & Resorts | General Manager, Grand Hyatt Mumbai

After spending several years in the culinary and food & beverage departments, he opted to try out other areas of the hospitality trade. He was keen on expanding his horizon and worked for many smaller luxury hotels and restaurants along the way such as the Hotel La Porte D’Octodure in Martigny and the Hotel Duc Berthold in Fribourg, both in the French speaking part of Switzerland. He brings with him over thirty years of experience having worked in Europe, the US, Australia, Russia and the Middle East before joining in India. He has also worked for other global hotel operators and luxury boutique hotels over the years, including the Gourmet Restaurant Glashof in Zug, the Hilton Hotel in Zurich, Kofler & Kompanie in Germany, the luxury boutique hotel The Inn on Fifth in Naples, Florida, and the Hotel Kurrajong in Canberra, Australia.

He started his Hyatt career as Revenue Manager at the Hyatt Regency Dubai, followed by other appointments at the Grand Hyatt Muscat in Oman, the Park Hyatt Moscow in Russia, the Grand Hyatt Dubai in the UAE, and the Grand Hyatt Doha Hotel & Villas in Qatar.

Chris has won several awards and honours over the years that include the Business Excellence Award 2017 and was also one of the candidates for the Jay A. Pritzker Award for Leadership. In the same year his hotel team in Qatar was also a contender for the Donald N. Pritzker Award for Hotel Team of the Year. He is also well versed in three languages: English, French and German.

Ben Salter

Grad Year: 1995

Current Role:
Regional Director of Performance NSW/ACT, Accor Hotels, Apartments and Leases

Ben graduated BMIHMS in 1995 and started his career cleaning rooms and waiting tables. Through 12 different hotels and HQ roles Ben has worked his way to Director of Performance NSW ACT at Accor. When Covid-19 forced him into a practice run at retirement for a few months he rediscovered his love of painting, studying, taking advantage of the free BMIHMS Short Courses and volunteering where he can.

His fur kids also enjoyed having him home more.

Nicholas Parkinson-Bates

Grad Year: 1997

Current Role: Group Operations Manager, KBCG Consulting Group | Service Advisor, NF Import Frasers Ducati

A diverse and internationally developed career in Hospitality and Tourism Management, I have a passion for building great brands and improving hospitality operations for the future.

My strengths predominantly are in client relations and general hotel management. I am always results oriented and adaptable to change and thinking outside the square. I have contributed to new and hotel projects from construction, budgeting, planning and reporting. I have worked for small luxury hotels to large scale properties and even attempted to create a new hotel company!

I grew up in Asia, worked around the world and have diverse and fantastic international exposure.

I currently work 2 jobs, one consulting for owners and operators on hotel operations as well as working for Ducati Australia as a lead on customer service operations. (Motorcycles are a passion!)

I keep abreast of market conditions along with the industry trends and I really enjoy helping students who are not yet sure of their paths. I would like to hear from any student no matter the reason and help where I can.

My Linkedin page: linkedin.com/in/nicholasparkinsonb

Penni Hauff

Grad Year: 2009

Current Role: Talent and Culture Manager, Sofitel Noosa Pacific Resort

At a very early age, Penni was destined to study at the Blue Mountains International Hotel Management School and after being awarded a scholarship in 2006, Penni continued to excel in her University performance winning the 3 Pillars Award for 'Quality, Integrity & Aspiration' from Accor Hotels upon graduation in 2009. Her enthusiasm and drive toward setting students up for success flowed onto the Alumni Mentoring Program before deciding to support the wider BMIHMS Alumni Committee, School and Graduates becoming a Board Member in 2020. 

Fortunate to have vast experience across five star international luxury ASX private and public companies in hotels, travel and tourism at a national training level, Penni has worked across four different states in Australia, before residing back on the Sunshine Coast where she continues to expand her expertise in strategic cultural change, learning and development working for Accor Hotels as the Talent and Culture  Manager at Sofitel Noosa Pacific Resort.

Penni is a passionate Learning and Development, Training, Human Resources and Recruitment professional with a uniquely blended, well encompassed skill set with over twelve years’ experience in people management disciplines. She continually expands her professional and personal development into positive psychology, coaching, organisational development and neuroscience research.

Christopher Hewett

Grad Year: 2006

Current Role: Vice President – Hospitality, Al Hamra Real Estate Development, Ras al-Khaimah, UAE

Since graduating, Chris has spent 15 years in the Middle East working in various sectors of the industry, moving from operations and management to development and financial advisory and to his current role of Owner’s Representative and Asset Manager. 

 This experience has given him a wide and diverse understanding of the industry particularly in a region that has experienced rapid growth.

Mathew Child

Grad Year: 1994

Current Role:
Director | Franchisee, Quest Serviced Apartments, Sydney

Having graduated the BMIHMS in 1994 I continued to work in a variety of roles predominantly rooms division based, before heading to Switzerland with fellow BMIHMS graduates to finish my degree in Hotel Management.

Upon completion of my Degree, I returned briefly to Australia for the 2000 Sydney Olympics whilst working with ACCOR before returning to England to undertake and complete a Masters in International Marketing.  Before entering into the Quest Network, I had the benefit of working for Accor, Hilton Hotels UK, Holiday Inn and the Toga Hospitality group. I would say there is not a role or a position that I have not undertaken in a hotel, whether it was cooking breakfast for 100 pax or managing a conference for Princess Anne I could comfortably say I have accomplished all.  This experience has ensured my success with franchising ownership within the Quest Group.

I have now operated and owned Quest Franchises in Sydney for the past 13 years  and also ventured into the NZ marketspace in the past. Apart from the busy hotel environment I enjoy mixing it on the cricket pitch and golf courses when time allows.  With the industry now so greatly affected by Covid 19 it more and more important that we focus on my other passion in supporting worthy charities’ in particular RUOK for we all should be asking this every day.  

Craig Coughlin

Grad Year: 1995

Current Role: Chief Executive Officer, LUXXE Outsourced Hotel Services, Melbourne

Craig joined LUXXE in 2015 with a clear vision of where he wanted to take LUXXE to; so much so that in 2017 he executed a management buyout and purchased the business from the Beddison Group. He manages all aspects of business development and provides support to the operational leadership team from our Melbourne office.

Having graduated dux from the Blue Mountains International Hotel Management School, and worked as a hospitality professional since 1990, Craig brings with him a wealth of knowledge from the hotel and outsourcing industries. Some of the leading hotel chains that Craig has worked for include SPHC, ACCOR, Radisson Hotel Group, Rydges Hotels & Resorts and TFE Hotels  

Justin King

Grad Year: 2003

Current Role: General Manager, VOMO Island Resort, Fiji

Justin has spent a large portion of his career refining his experience in luxury hotels around the world.

After graduating Blue Mountain Hotel School in 2003, Justin began his management career in Singapore before moving to London where he worked with Morgans Hotel Group in various management positions. 

In 2008, Justin moved to the Middle East and held a number of senior management positions throughout the Emirate of Qatar before moving to Sydney and then Fiji where Justin spent two years running a private island resort.

In 2012, Justin returned to Australia, this time as General Manager of the then newly opened Saffire Freycinet, on the East Coast of Tasmania.  In the 6 years that Justin headed the property, Saffire was awarded a host of professional, peer and guest based accolades including most notably, Best  Overall Boutique Hotel in the World (Boutique Hotel Awards), Best Luxury Property in Australia 6 years in a row (Tripadvisor Travellers Choice awards) and thrice best Luxury Accommodation in Australia (Australian tourism Awards).

Justin has recently moved back to Fiji with his wife Melanie (also a member of the alumni) and 2 small children.  He is currently the general manager of VOMO Island Resort, a luxury resort in the Mamanuca group of islands.